Great inventory management & service - For a site that needs a lot of customization options, SKU Labs allows for a fantastic level of customization with their kits feature and inventory management process. When using Big Commerce alone, options are extremely limited, especially if you are trying to keep track of dozens of items used for a single product, and want to offer different choices and customization. SKU Labs has been a huge upgrade in allowing us to provide more options on our site, with less customer-facing clutter (by letting us have less product pages but more choices per page), and is all made possible through the way their software tracks inventory. The start up is rough, there is no sugar coating that. There are so many features that will need to be fine tuned to your specific needs, especially kits, packing slip setup, printing and shipping preferences, and more. But the real value is the support team, which I'm not sure how big they are, but they are very dedicated to solving issues and helping to code and fix things within the limits of their software. Some new feature additions do appear to be slow, but communication is very transparent and they do what they can to help form solutions even if a feature is not yet present. Also, the more that you use SKU Labs to handle shipping, the better and faster it gets every day with the memorization feature. So while there are growing pains to start using them, once you're on track, it's pretty much smooth sailing.

Great inventory management & service - For a site that needs a lot of customization options, SKU Labs allows for a fantastic level of customization with their kits feature and inventory management process. When using Big Commerce alone, options are extremely limited, especially if you are trying to keep track of dozens of items used for a single product, and want to offer different choices and customization. SKU Labs has been a huge upgrade in allowing us to provide more options on our site, with less customer-facing clutter (by letting us have less product pages but more choices per page), and is all made possible through the way their software tracks inventory. The start up is rough, there is no sugar coating that. There are so many features that will need to be fine tuned to your specific needs, especially kits, packing slip setup, printing and shipping preferences, and more. But the real value is the support team, which I'm not sure how big they are, but they are very dedicated to solving issues and helping to code and fix things within the limits of their software. Some new feature additions do appear to be slow, but communication is very transparent and they do what they can to help form solutions even if a feature is not yet present. Also, the more that you use SKU Labs to handle shipping, the better and faster it gets every day with the memorization feature. So while there are growing pains to start using them, once you're on track, it's pretty much smooth sailing.