Small company not worth your time or effort - I thought SKULabs will be a perfect fit for a growing BigCommerce business but it wasn't meant to be. The idea behind the software is good but the support or recourses are not there. We had a massive problem printing labels for our orders and SKULabs simply did not have the resources to deal with the issue in good time. After 4 weeks of waiting we complained because printing labels manually took a lot of time and effort and instead of apologising Brent simply closed our account with 2 months notice. I am glad he did. We found a better solution, with the right support for a growing eCommerce business.

Small company not worth your time or effort - I thought SKULabs will be a perfect fit for a growing BigCommerce business but it wasn't meant to be.The idea behind the software is good but the support or recourses are not there.We had a massive problem printing labels for our orders and SKULabs simply did not have the resources to deal with the issue in good time. After 4 weeks of waiting we complained because printing labels manually took a lot of time and effort and instead of apologising Brent simply closed our account with 2 months notice. I am glad he did. We found a better solution, with the right support for a growing eCommerce business.

Terrible Customer Support/ Small Company, Not ready For Big Leagues - I was very unhappy with the level of customer support that I received while using this program. Here I am ready to drop $1000.00 per month on this program and I cant get any good customer support. I have tried calling in a number of times and I receive different answers from different people about my questions. I feel like most of the people answering the phone have no idea what they are talking about and have never worked a customer service job in their life. Must of the responses I would get from SKU Labs is, "we recommend you open an email support ticket so we can further assist you". REALLY!!! Whats the point of answering the phone if you can't answer simple questions such as how to setup a carrier account or how to create shipping labels. Im so frustrated, I don't consider myself to be an unreasonable person. I have asked if they have support documentation that I can read, nothing helpful exist. I have given up on this company. Its a shame because I really liked the look and feel of this program but when you are spending this kind of money on a reassuring basis you want to make sure that they software and the company responsible for 99% of our process of inventory and shipping is reliable. This company is not reliable, sorry guys but your getting a 1 star for this reason. Customer Service is very important, without webinars, help articles, or basic training you can have the best program in the world but if nobody understands how to use it and you can answer questions about it, the program is useless.

Terrible Customer Support/ Small Company, Not ready For Big Leagues - I was very unhappy with the level of customer support that I received while using this program. Here I am ready to drop $1000.00 per month on this program and I cant get any good customer support. I have tried calling in a number of times and I receive different answers from different people about my questions. I feel like most of the people answering the phone have no idea what they are talking about and have never worked a customer service job in their life. Must of the responses I would get from SKU Labs is, "we recommend you open an email support ticket so we can further assist you". REALLY!!! Whats the point of answering the phone if you can't answer simple questions such as how to setup a carrier account or how to create shipping labels. Im so frustrated, I don't consider myself to be an unreasonable person. I have asked if they have support documentation that I can read, nothing helpful exist. I have given up on this company. Its a shame because I really liked the look and feel of this program but when you are spending this kind of money on a reassuring basis you want to make sure that they software and the company responsible for 99% of our process of inventory and shipping is reliable. This company is not reliable, sorry guys but your getting a 1 star for this reason. Customer Service is very important, without webinars, help articles, or basic training you can have the best program in the world but if nobody understands how to use it and you can answer questions about it, the program is useless.

Poor Service/Small Time Business - I had problems at first trying to get someone to help me until I posted a bad review. Then these guys were busting down my door to try and help me so that I would remove my bad review. I decided to give Skulabs a second chance becuase I really wanted the system to work. I spent 2 days setting up products and kits until I could not get all of my products to sync with Skulabs. I found out that this system can't handle big stores with lots of product variations. They know that their system can't handle a large amount of items but they won't tell you this. Ironic since their training videos are in a warehouse. This system can only handle small stores with few variations. This was something the Skulabs team did not tell me. I had a problem syncing my products over from Bigcommerce and they did not tell me even then that their system can not handle a lot of product variations. After I waisted 2 days of work and posted a negative review again I got an email from Josh at Skulabs that stated, "To have you continue to slander our company through updated reviews is not how we or anyone else would like to be treated." There was no apology for with holding the information their system can not handle a lot of variations or any attempt to compensate me for the 2 days that I wasted trying to get their system to work. It was just them complaining again that I wrote a bad review. I'm very big on customer service and their is none here.

Poor Service/Small Time Business - I had problems at first trying to get someone to help me until I posted a bad review. Then these guys were busting down my door to try and help me so that I would remove my bad review. I decided to give Skulabs a second chance becuase I really wanted the system to work. I spent 2 days setting up products and kits until I could not get all of my products to sync with Skulabs. I found out that this system can't handle big stores with lots of product variations. They know that their system can't handle a large amount of items but they won't tell you this. Ironic since their training videos are in a warehouse. This system can only handle small stores with few variations. This was something the Skulabs team did not tell me. I had a problem syncing my products over from Bigcommerce and they did not tell me even then that their system can not handle a lot of product variations. After I waisted 2 days of work and posted a negative review again I got an email from Josh at Skulabs that stated, "To have you continue to slander our company through updated reviews is not how we or anyone else would like to be treated." There was no apology for with holding the information their system can not handle a lot of variations or any attempt to compensate me for the 2 days that I wasted trying to get their system to work. It was just them complaining again that I wrote a bad review. I'm very big on customer service and their is none here.