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Customer reviews: SKU IQ

Develop by skuiq.com

Reviews (31)

Overall rating
4.2

What Merchants Think

Merchants using SKU IQ have experienced a mix of positive and negative feedback. While some users appreciate its ability to synchronize inventory and praise its customer service, others have encountered significant issues with syncing and support responsiveness. Many find it effective in managing complex integrations, but there are notable concerns about its reliability and the quality of its support service.

Key Strengths

  • Effective synchronization between POS systems and online stores for many users.
  • Responsive customer support, as highlighted by several merchants.
  • Helpful in reducing manual inventory management tasks.
  • Valuable during trial periods for assessing compatibility with business needs.
  • Considered a great tool for linking POS systems to BigCommerce by some users.

Common Concerns

  • Issues with syncing product details and pricing, especially for BigCommerce users.
  • Slow response times and unhelpful solutions from support for some users.
  • Problems with variant duplication and inventory zeroing affecting sales and reporting.
  • Complicated setup and expensive compared to alternatives as perceived by some users.
  • Inconsistent customer support quality and communication.

Final Thoughts

Overall, SKU IQ offers a promising solution for inventory management and POS integration with various degrees of success reported by merchants. While it is praised for its functionality and responsive support by some, others have experienced considerable difficulties with performance and customer service. Businesses considering SKU IQ should weigh these reviews and conduct a trial to determine its fit for their specific needs.

erb...com

Jun 24, 2021  on Bigcommerce

SKU IQ - We have been using SKU IQ for quite sometime and have quite a Mashup of software creating quite an interesting bundle if you have a need for a product such as SKU IQ they are a great company to consider going forward since really at the end of the day!! Success requires the proper recipe!! wouldn't you agree?Ernie Burnett

inf...com

Jun 23, 2021  on Bigcommerce

Works As Described - We use SKU IQ to sync our inventory between our Square POS system in our physical retail store and BigCommerce, and it works great. We've had few hiccups and any we have have been quickly sorted out by SKU IQ, and their support has always been great. If you run a physical retail space and need inventory syncing between that and your website, SKU IQ is exactly what you need.

inf...com

Jun 23, 2021  on Bigcommerce

Gets the job done - SKU IQ does everything it says its suppose to do. We have nothing but good things to say about SKU IQ. It has always worked wonderfully syncing whatever products we chose to our webstore from our lightspeed account. Little to no issues and if there are issues they always help us get them resolved super fast. If your on the fence about using SKU IQ - Do it!

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