What Merchants Think

Merchants using SKU IQ have experienced a mix of positive and negative feedback. While some users appreciate its ability to synchronize inventory and praise its customer service, others have encountered significant issues with syncing and support responsiveness. Many find it effective in managing complex integrations, but there are notable concerns about its reliability and the quality of its support service.

Key Strengths

• Effective synchronization between POS systems and online stores for many users.
• Responsive customer support, as highlighted by several merchants.
• Helpful in reducing manual inventory management tasks.
• Valuable during trial periods for assessing compatibility with business needs.
• Considered a great tool for linking POS systems to BigCommerce by some users.

Common Concerns

• Issues with syncing product details and pricing, especially for BigCommerce users.
• Slow response times and unhelpful solutions from support for some users.
• Problems with variant duplication and inventory zeroing affecting sales and reporting.
• Complicated setup and expensive compared to alternatives as perceived by some users.
• Inconsistent customer support quality and communication.

Final Thoughts

Overall, SKU IQ offers a promising solution for inventory management and POS integration with various degrees of success reported by merchants. While it is praised for its functionality and responsive support by some, others have experienced considerable difficulties with performance and customer service. Businesses considering SKU IQ should weigh these reviews and conduct a trial to determine its fit for their specific needs.