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Customer reviews: SKU IQ

Develop by skuiq.com

Reviews (31)

Overall rating
4.2

What Merchants Think

Merchants using SKU IQ have experienced a mix of positive and negative feedback. While some users appreciate its ability to synchronize inventory and praise its customer service, others have encountered significant issues with syncing and support responsiveness. Many find it effective in managing complex integrations, but there are notable concerns about its reliability and the quality of its support service.

Key Strengths

  • Effective synchronization between POS systems and online stores for many users.
  • Responsive customer support, as highlighted by several merchants.
  • Helpful in reducing manual inventory management tasks.
  • Valuable during trial periods for assessing compatibility with business needs.
  • Considered a great tool for linking POS systems to BigCommerce by some users.

Common Concerns

  • Issues with syncing product details and pricing, especially for BigCommerce users.
  • Slow response times and unhelpful solutions from support for some users.
  • Problems with variant duplication and inventory zeroing affecting sales and reporting.
  • Complicated setup and expensive compared to alternatives as perceived by some users.
  • Inconsistent customer support quality and communication.

Final Thoughts

Overall, SKU IQ offers a promising solution for inventory management and POS integration with various degrees of success reported by merchants. While it is praised for its functionality and responsive support by some, others have experienced considerable difficulties with performance and customer service. Businesses considering SKU IQ should weigh these reviews and conduct a trial to determine its fit for their specific needs.

tom...com

May 17, 2024  on Bigcommerce

Very helpful and efficient - The SKU IQ is a very nice app to run day to day sales operations. The support team is very responsive when it comes to problem solving.

one...com

Apr 18, 2024  on Bigcommerce

SKU IQ set up - Our onboarding specialist was very helpful in getting our company set up with SKU IQ

inf...org

Dec 20, 2023  on Bigcommerce

SKU IQ - Support - Excellent support through SKU IQ chat tool. The support staff was very knowledgeable and attentive to the help I needed. They went above and beyond the call.

the...com

Dec 13, 2023  on Bigcommerce

Great app to synce with clover - great customer service, helped me a lot to set up the integration and synce the product, and i can see my products are on the clover finally now reasonable pricing, and customer service follow up

bra...com

Feb 28, 2023  on Bigcommerce

Square + BigCommerce = SkuIQ - The most feasible, affordable, and functional integration app between Square and Big Commerce. Any problems have been addressed quickly and the team and SKUIQ does great to be sure our inventory is being managed efficiently. Without doubt, worth it's weight in gold!

b.m...com

Feb 10, 2023  on Bigcommerce

Sync inventory with Clover - SKUIQ make syncing our inventory between BigCommerce and Clover POS painless. Any time we have had an issue, there support has been able to fix the problem fast.

the...com

Dec 09, 2022  on Bigcommerce

Game changer - Our in-store POS is Clover, which is great, but BigCommerce offers a superior online presence. Unfortunately, the inventories didn't speak and we would scramble to take things offline when we sold them in the store. This is allowing us to provide our full product offering - where skus number in the thousands - online without worrying about discrepancies. Support was super easy and helpful!

eat...com

Nov 25, 2022  on Bigcommerce

Just Started - So Far So Good! - Setup was quick and easy, we linked our Clover and BigC accounts. Support was quick to respond and everything went smoothly!

sal...com

Nov 03, 2022  on Bigcommerce

MY Inventory problem is going to be resolved - For the last year I have been trying to figure out how I was going to keep my online system (Big Commerce - more than 8 years) and my POS System (Clover - 1 year) with the same inventory numbers. I thought that was going to happen when I started using Clover, but the integration had hiccups and I just could not keep them aligned. OMG I now have SKU IQ and the systems are matching. I will not have the panic attack when I sell something online only to find out that I have no more inventory. Since I have a store front, do Trade shows and sell online. High five to resolutions.

swe...com

Oct 24, 2022  on Bigcommerce

Great addition to any business big or small! - We have had the best experience with SKUIQ. From tracking inventory to tech support hands down one of the best additions to our website!

bbo...com

Jun 17, 2022  on Bigcommerce

Great tool for Inventory - We use skuiq to keep a live inventory between or POS and Ecom website, and it is working great. Easier set up than we expected, and support is always quick and helpful. They were very helpful during our trial period while we were figuring out our needs.

bes...com

Sep 01, 2021  on Bigcommerce

Great app - Works as advertised great support

ale...com

Aug 20, 2021  on Bigcommerce

Great Tool For Our Site! - This is such a great tool to use for linking your POS system to BigCommerce, I cannot recommend it enough! Their support team is also phenomenal! They answered every question I had and even helped me find the answers to ones that had nothing to do with their platform! I have to give a shout out to Megan for all of her help and patience while walking me through all the function and features of SkuIQ! The trial was also perfect for me to find out if this would do everything that I needed it to, and it did! Please give this API a try, you will not be disappointed!

nor...com

Aug 04, 2021  on Bigcommerce

What I was looking for! - After a horrendous experience with my POS provider and their half baked solution, I dumped them both and chose a new POS provider and skuIQ. I am SO happy I made the change. I lost an entire busy season to companies that couldn't pull it together and with skuIQ everything just works!!! I can tell you that if I had made the change last year I would have sold $100,000 more product easily and had more time on my hands. This year I can stop sending apology letters for oversold items and know my inventory is synced.

sal...com

Jul 30, 2021  on Bigcommerce

Amazing app - Great app & support

fur...org

Jul 14, 2021  on Bigcommerce

Amazing Tool - Our company recently started using the Clover App with BigCommerce, and managing the inventory has never been so easy! SkuIQ App helps sync and manage all our inventory data on one platform! It significantly reduces time and effort. It’s easy to use and easy to understand. Highly recommend for functionality and the customer support.

ron...com

Jun 29, 2021  on Bigcommerce

Great POS Tool! - skuIQ has been a great tool for connecting our Bigcommerce store with Lightspeed POS. We had some unique requirements, and they were very willing to work with us. Also, very prompt in responding to support requests. Highly recommended.

arc...com

Jun 25, 2021  on Bigcommerce

SKU IQ - We are in the process of switching over to an entire new website and SKU IQ has been great so far. Very helpful support team that gets back quickly.

san...com

Jun 25, 2021  on Bigcommerce

SKU IQ - SKU IQ has been the best middle man for me when down loading inventory from my POS to my website. They make it easy! It is always accurate in the transfer so that I do not have to worry! Highly recommend.

ale...com

Jun 25, 2021  on Bigcommerce

SKU IQ - Best App off the marketplace to help with inventory! highly recommend!

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