Beware - SKU IQ is a very expensive add on for the problems it has caused me. I have Square POS which I run alongside my Bigcommerce online store. Bigcommerce used to offer a Square integration app, which worked perfectly, but this was discontinued a little while ago. I have sinced been using SKU IQ, however the products do not update with any price changes I've made in Bigcommerce until I reach out to customer service, who then attempt to sync the product details, piecemeal it seems. But to make matters worse, once the sync has been completed, I find a random plethora of products that have had their product option sets altered within my Bigcommerce store. This results in random sizes with no set prices being added to these option sets, resulting in customers being able to purchase certain products with the much lower default price. There is also no way of knowing which products have been affected, as the problems do not apply to just the products you may have been updating, but ANYTHING in your Bigcommmerce store. After the last sync, I found 52 products with this issue just in one range alone. I'm sure I will keep finding more as time goes by. I have asked SKU IQ and Bigcommerce for help with this issue, and Bigcommerce are very eager to help but need certain API data from SKU IQ in order to do so. SKU IQ are no longer responding to my requests for help with this issue. If you are looking to integrate your Bigcommerce store with Square, avoid SKU IQ at all costs.

Poor service, inventory wiped out - Two years of issues. Most recently the start of September inventory was zeroed. 55 emails since September 6th 2024 asking for help fixing an error caused your end....inventory wiped out...in every email here I have asked for a scheduled call to get this sorted....please be very very careful before choosing SKU IQ as your inventory program! We are out thousands of dollars on orders due to this app showing no stock available to order, 4-5 days to get a response to one email with no helpful answers, then 4-5 days to get the next response. Refused to schedule a call over and over again even though the problem was getting worse...asked for a refund and just get sent a cancellation email!!!!

Very helpful and efficient - The SKU IQ is a very nice app to run day to day sales operations. The support team is very responsive when it comes to problem solving.

SKU IQ set up - Our onboarding specialist was very helpful in getting our company set up with SKU IQ

Does not resolve our issue with Square - Sku IQ even adds up new issues, creating variants for each single item in the database, causing it to double in size. Very confusing. The team is very slow to respond and each time you have to deal with another agent with no actual response to any of the issues. They seem to copy and paste their responses and do not deal with the real issues we raise up. I am so sorry BigCommerce stopped to maintain the Square app, it used to be so much better than Sku IQ

Complicated and expensive - Very complicated to run. Synchronisation between BC and POS doesnt't work properly and Support takes long time to respond (over a day each time) so the whole process is painful. Not impressed so far. I am on the brink of uninstalling and moving to the next app

Support is responsive, but nothing gets resolved - We use Clover for our b&m pet supply store with about 1,500 SKUs that are also on our BigCommerce store. When BC sunsetted their built-in Clover inventory support, they said SKU IQ was the company to go with. To say we are disappointed would be the understatement of the year!For our items without variants, inventory syncing from Clover to BC works as expected with SKU IQ. However, Order Syncing does not properly record sales for the actual item or payment. It just creates an Open order with a new item of the same description. This means none of the sales show on reports, get reported under the correct product category, and inventory levels of online sales have to be manually adjusted. For our items with variants (Size, Color, etc.), SKU IQ creates duplicate Variant groups on our live products anytime a stock level changes in Clover. Our products then look messed up to customers and online sales of those items drop off a cliff until we manually delete the extra variant groups. There is no helpful reporting in SKU IQ to know when it does this, so we constantly have to manually hunt for and remove these duplicates. We've been trying to get support to resolve it for months and it is still doing it with no resolution in sight! The best part is the way SKU IQ does this to our products, it bombs our Rewind Backups so we can't just restore the product.Until they get this issue resolved, I suggest all Clover users stay away from SKU IQ and try to find another solution. We've paid for a year and have nothing but headaches to show for it.

SKU IQ - Support - Excellent support through SKU IQ chat tool. The support staff was very knowledgeable and attentive to the help I needed. They went above and beyond the call.

Great app to synce with clover - great customer service, helped me a lot to set up the integration and synce the product, and i can see my products are on the clover finally now reasonable pricing, and customer service follow up

Square + BigCommerce = SkuIQ - The most feasible, affordable, and functional integration app between Square and Big Commerce. Any problems have been addressed quickly and the team and SKUIQ does great to be sure our inventory is being managed efficiently. Without doubt, worth it's weight in gold!

Sync inventory with Clover - SKUIQ make syncing our inventory between BigCommerce and Clover POS painless. Any time we have had an issue, there support has been able to fix the problem fast.

Terrible customer service! - They will continue to charge you after you cancel and then blame it on your merchant. Which is fine, but help me get my money back.

Game changer - Our in-store POS is Clover, which is great, but BigCommerce offers a superior online presence. Unfortunately, the inventories didn't speak and we would scramble to take things offline when we sold them in the store. This is allowing us to provide our full product offering - where skus number in the thousands - online without worrying about discrepancies. Support was super easy and helpful!

Just Started - So Far So Good! - Setup was quick and easy, we linked our Clover and BigC accounts. Support was quick to respond and everything went smoothly!

MY Inventory problem is going to be resolved - For the last year I have been trying to figure out how I was going to keep my online system (Big Commerce - more than 8 years) and my POS System (Clover - 1 year) with the same inventory numbers. I thought that was going to happen when I started using Clover, but the integration had hiccups and I just could not keep them aligned. OMG I now have SKU IQ and the systems are matching. I will not have the panic attack when I sell something online only to find out that I have no more inventory. Since I have a store front, do Trade shows and sell online. High five to resolutions.

Great addition to any business big or small! - We have had the best experience with SKUIQ. From tracking inventory to tech support hands down one of the best additions to our website!

Great tool for Inventory - We use skuiq to keep a live inventory between or POS and Ecom website, and it is working great. Easier set up than we expected, and support is always quick and helpful. They were very helpful during our trial period while we were figuring out our needs.

Great Tool For Our Site! - This is such a great tool to use for linking your POS system to BigCommerce, I cannot recommend it enough! Their support team is also phenomenal! They answered every question I had and even helped me find the answers to ones that had nothing to do with their platform! I have to give a shout out to Megan for all of her help and patience while walking me through all the function and features of SkuIQ! The trial was also perfect for me to find out if this would do everything that I needed it to, and it did! Please give this API a try, you will not be disappointed!

What I was looking for! - After a horrendous experience with my POS provider and their half baked solution, I dumped them both and chose a new POS provider and skuIQ. I am SO happy I made the change. I lost an entire busy season to companies that couldn't pull it together and with skuIQ everything just works!!! I can tell you that if I had made the change last year I would have sold $100,000 more product easily and had more time on my hands. This year I can stop sending apology letters for oversold items and know my inventory is synced.

Amazing Tool - Our company recently started using the Clover App with BigCommerce, and managing the inventory has never been so easy! SkuIQ App helps sync and manage all our inventory data on one platform! It significantly reduces time and effort. It’s easy to use and easy to understand. Highly recommend for functionality and the customer support.