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Customer reviews: ShippingEasy

Develop by shippingeasy.com
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Reviews (72)

Overall rating
4.3

What Merchants Think

ShippingEasy generally receives positive feedback from merchants, who appreciate its user-friendliness, robust integration with BigCommerce, and excellent customer support. Many users highlight its simplicity and effectiveness in streamlining shipping processes across various platforms. However, some express frustration with technical glitches and limited support options on lower-tier plans.

Key Strengths

  • Excellent integration with BigCommerce and other platforms
  • Ease of use and intuitive interface
  • Responsive and effective customer support, especially on higher-tier plans
  • Time-saving automatic import and order processing features
  • Cost-effective solutions for shipping, including label printing and tracking
  • Custom branding options available for packing slips and tracking emails
  • Flexibility for unique shipping needs, like sending labels to customers

Common Concerns

  • Technical glitches and integration issues, especially on the free plan
  • Limited customer support access for users on lower-tier plans
  • Reports of occasional system breakdowns affecting operations
  • Challenges with email marketing and rendering issues on certain devices
  • Frustrations with account management and support access

Final Thoughts

Overall, ShippingEasy is highly regarded for its ease of use, comprehensive features, and excellent integration capabilities. It appears to be an ideal solution for small to medium-sized businesses looking to streamline their shipping processes. While it excels in customer support on higher plans, users on lower tiers may experience some limitations and technical issues. Nevertheless, it remains a strong choice for businesses prioritizing efficient and economical shipping solutions.

bri...com

Jun 28, 2016  on Bigcommerce

No way to contact support - Tried to get back into my account but says it is canceled. Tried to create a new account, but says my email address is already in use (apparently on the canceled account). Tried to contact support, but it is just one circle of links that lead you back to your starting point. You never actually get to the point of being able to contact them. Please feel free to contact me at [email protected]

Nabeel Mulla

Apr 28, 2015  on Bigcommerce

Great Integration -

This is a fantastic way to ship from BigCommerce. It is like using stamps.com without the monthly fee. This is the most useful BC integrated app.

lar...com

Apr 25, 2015  on Bigcommerce

LOVE THEM -

I have been using this for almost a year. Fast customer service and consistent shipping! Also their insurance for packages works well too. 

mod...com

Apr 24, 2015  on Bigcommerce

Great product -

We have been using Shipping Easy for a couple months and were are very pleased. We are using the free version and it still meets our needs. Would recommend for anyone starting out. As we grow we will likely upgrade to a paid version.

ame...com

Apr 07, 2015  on Bigcommerce

JUST WHAT I NEED -

Great App! Easy to use and available for starter stores that ship less than 50 products per month!

mic...com

Mar 14, 2015  on Bigcommerce

No support -

Added to my BigCommerce website and it does not bring in my orders.  I emailed them and they said they will not support me.

amy...com

Dec 15, 2014  on Bigcommerce

Love it! -

I am using Shipping Easy with my Big Commerce store and I love it! It makes printing my orders 10x faster and it's easy to check order status from the shipment history page. I love that it also sends shipment notifications to my customers with the tracking #. The only issue I've encountered so far is the "order status" does not update when I change things manually on the Big Commerce side. Other than that it works perfectly!

tom...com

Oct 18, 2014  on Bigcommerce

Poor service -

Was not able to set up account and no one was able to assist.   Very poor customer service and that is even before I was able to get started.    Will Check out other services like stamps.com or just stay with USPS.com

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