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Customer reviews: ShippingEasy

Reviews (72)

Overall rating
4.3

What Merchants Think

ShippingEasy generally receives positive feedback from merchants, who appreciate its user-friendliness, robust integration with BigCommerce, and excellent customer support. Many users highlight its simplicity and effectiveness in streamlining shipping processes across various platforms. However, some express frustration with technical glitches and limited support options on lower-tier plans.

Key Strengths

  • Excellent integration with BigCommerce and other platforms
  • Ease of use and intuitive interface
  • Responsive and effective customer support, especially on higher-tier plans
  • Time-saving automatic import and order processing features
  • Cost-effective solutions for shipping, including label printing and tracking
  • Custom branding options available for packing slips and tracking emails
  • Flexibility for unique shipping needs, like sending labels to customers

Common Concerns

  • Technical glitches and integration issues, especially on the free plan
  • Limited customer support access for users on lower-tier plans
  • Reports of occasional system breakdowns affecting operations
  • Challenges with email marketing and rendering issues on certain devices
  • Frustrations with account management and support access

Final Thoughts

Overall, ShippingEasy is highly regarded for its ease of use, comprehensive features, and excellent integration capabilities. It appears to be an ideal solution for small to medium-sized businesses looking to streamline their shipping processes. While it excels in customer support on higher plans, users on lower tiers may experience some limitations and technical issues. Nevertheless, it remains a strong choice for businesses prioritizing efficient and economical shipping solutions.

Nov 22, 2020  on Bigcommerce

Email Marketing no longer works! - I used ShippingEasy's marketing solutions and at first it was a great tool but of late emails don't render correctly on iPhones. I was told that it's a known issue but ShippingEasy blamed iPhones for the bug, WTF!!. Horrible customer support.

eva...com

Nov 18, 2020  on Bigcommerce

Buggy, breaks often - Just use ShipStation. I had ShippingEasy for 100s of labels a day over the course of a year. At least once a month the platform broke with no notice significantly hurting my company. It's nice when it works but it'll break and ruin your day.

own...com

Oct 23, 2020  on Bigcommerce

Lack of customer support - As a business owner I have to talk to my customers, why companies think they can have limited or no support I have no idea.cannot connect a sales channel but because I am on the free plan no support, well everyone will start on the free plan until it is set up before taking on a plan, but with lack of basic support I will not be going on a plan.now I have a new problem cannot print out a USPS end of day form and no customer support, and the links for customer support do not work and if you call the number it basically says if you are Entitled to support the phone number is in the upper left of the screen, and that is as far as you getI can never understand any company that is scared to speak to its customers.And I do not know why BC allows apps with no customer support when they have such great customer support .

kri...com

Aug 14, 2020  on Bigcommerce

customer service - Help not available . It's 4:29 and you are supposed to be helping until 7pm central time!

CTP...COM

Feb 14, 2018  on Bigcommerce

GLITCH AFTER GLITCH AND JUST PASS THE BUCK - Our company has been using this service and paying for the basic plan ($29 a month) but we get so many glitches and mistakes that it is not working anymore like it should. Due to the constant glitches our amazon account is getting dinged due to the fact that shippingeasy program fails to update the tracking info properly and on time. Poor customer service as well with no customer service or care.

new...com

Jan 30, 2018  on Bigcommerce

Terrible experience - Had so much trying to understand it. And never did quite figure it out. Several times had charges from them that we shouldn't have had. But, because I didn't notice it withing 48hours, they refused to refund me. The most recent time there were multiple charges for an accounts that had been closed and they still didn't refund it. Small business, beware. Shippingeasy are literally crooks.

bri...com

Jun 28, 2016  on Bigcommerce

No way to contact support - Tried to get back into my account but says it is canceled. Tried to create a new account, but says my email address is already in use (apparently on the canceled account). Tried to contact support, but it is just one circle of links that lead you back to your starting point. You never actually get to the point of being able to contact them. Please feel free to contact me at [email protected]

mic...com

Mar 14, 2015  on Bigcommerce

No support -

Added to my BigCommerce website and it does not bring in my orders.  I emailed them and they said they will not support me.

tom...com

Oct 18, 2014  on Bigcommerce

Poor service -

Was not able to set up account and no one was able to assist.   Very poor customer service and that is even before I was able to get started.    Will Check out other services like stamps.com or just stay with USPS.com

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