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Customer reviews: Search & Filters by FreshClick

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BigCommerce Search Filters by FreshClick enhances product discoverability with advanced filtering options. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (154)

Overall rating
4.9

What Merchants Think

Merchants using "Search & Filters by FreshClick" are overwhelmingly satisfied, citing the app as a vital tool for enhancing product navigation and search functionality in their BigCommerce stores. Many appreciate its seamless integration, user-friendly interface, and affordability compared to upgrading BigCommerce plans. With consistent praise for its impact on improving customer experience and sales, the app is highly recommended for e-commerce businesses looking for effective search and filtering solutions.

Key Strengths

  • Seamless integration with BigCommerce
  • User-friendly and intuitive interface
  • Extensive and customizable filtering options
  • Lightning-fast search functionality
  • Responsive and exceptional customer service
  • Affordable solution compared to BigCommerce plan upgrades

Common Concerns

  • Lack of bulk editing features within the app
  • Occasional technical issues requiring customer support
  • Price considered high by some, especially for large catalogs
  • Limited options for multi-storefronts
  • Reliance on spreadsheet CSVs for managing filters

Final Thoughts

"Search & Filters by FreshClick" emerges as a powerful and user-acclaimed app, effectively addressing the deficits of BigCommerce's native filtering features. While a few merchants identified areas for improvement, particularly regarding ease of bulk filtering management, the app's customizability, customer support, and affordability make it a standout choice for online retailers aiming to enhance their website’s usability and search accuracy. Overall, it is highly valued by its users, contributing significantly to improving their online shopping experience.

lan...com

Dec 16, 2019  on Bigcommerce

Product Filters made easy - Our lighting products needed custom product filters and a way to arrange them in a way that customers want to use them. Freshclick Product Filter was the answer to our issues for our BigCommerce store. Customer service is responsive and helpful. They are also adding new features often. I would recommend application!

dre...com

Dec 14, 2019  on Bigcommerce

Perfect solution for product filters - BigCommerce default filters were lacking in many areas. I started using Product Filters by FreshClick about a year ago and it has been the perfect solution. Out of the box it is pretty much ready to go, but it does have a ton of beginner and advanced features for just about any store.

cel...com

Dec 13, 2019  on Bigcommerce

Freshclick Product Filter - We have been using the Freshclick Product Filter on all of our websites and find it excellent to say the very least. The app is super easy to use, they also have videos for guidance and the customer support is truly the very best. They are quick to answer.

iiv...com

Dec 13, 2019  on Bigcommerce

FreshClick Filters - Using Freshclick's filters made by website more dynamic. Customer feedback is positive. Easier navigation makes shopping experience better.

mut...com

Dec 13, 2019  on Bigcommerce

Filter by Freshclick - We got the bigcommerce standard plan because it has shipping costs calculated by the carrier automatically. We saved a lot of work but then we realized that product filters are only available for the most expensive plan. We tried freshclick and it worked perfect! No need to upgrade BC plan for only 20 bucks we got a fully functional ecommerce site. Freshclick tech support helped us and fixed some errors very fast. We recommend it.

ser...com

Dec 13, 2019  on Bigcommerce

Freshclick Filter - The FreshClick product filter has been a great asset to my website. Sam Tyler and his team have been very helpful and responsive in the set up and on going support.

Dec 13, 2019  on Bigcommerce

Great addition with amazing customer support - From install to full set up, the team at Fresh Click were fantastic, any issue no matter how big or small. Would highly recommend this tool to anyone.

chr...com

Dec 13, 2019  on Bigcommerce

Improved Sales Right Away - This tool improved our sales within days of installing - GREAT functionality and easy for customers to use. I HIGHLY recommend adding this to your website if you have a variety of options for your products - it allows your customers to drill down and find EXACTLY what they are looking for! The customer service is second to none and VERY responsive to questions and dealing with any challenges along the way - add it today and start seeing more sales as your customers can easily find what they are looking for!

ste...com

Dec 13, 2019  on Bigcommerce

Very Good Product - This works great. The customer support was super fast adjusting the app for our custom css. Works as intended and very easy to maintain.

vba...com

Aug 10, 2019  on Bigcommerce

Simply the BEST! - Thank you so very much for the absolutely outstanding support and the top notch app. It has been one of the best experiences I’ve had with BC apps. You guys rock!

for...com

Jul 08, 2019  on Bigcommerce

Finally!!! A filter that works! - Our customers needed to be able to filter our apparel by color, and we have gone through 3 different solutions to try to find one that works. Sam worked one-on-one with me to get it up and running, and explained how to add new products so they would show up in the filtered results. I could NOT be happier!

Nil...com

Jun 20, 2019  on Bigcommerce

Great product, good value for money - Installation was really easy compared to the other similar product filters on the market, it was seamless process. Customer support was remarkable while installation, very quick responses to my quires, absolutely A+ support. Product filter nicely blends with my store theme, it works perfectly. I really like the product filter app, which allows you to customise the product filters according to your needs. It even let you sort the filter values for your needs. Great product, good value for money, I can absolutely recommend for anyone without a hesitation. Thank You.

Brett

Jun 18, 2019  on Bigcommerce

Amazing App & Customer Service - You cannot go wrong with this app, I would say it's a must for stores with a large inventory. Our customer feedback has been great, it helps make the website very easy to navigate. Also, I've never personally experienced customer service at such a high level. They are truly a remarkable company with a remarkable product. Give it a try.

tbo...com

Jun 17, 2019  on Bigcommerce

Just What We Needed - Such a great service! Their filter was just what we needed to make our site more shop-able for our customers. Would definitely recommend this filter for any site that uses lots of different option sets. The customer service is also top-notch!!!

ord...com

Jun 17, 2019  on Bigcommerce

Great Service, Great Product, Great Price - I am very pleased with the support and service provided by this company. My website looks more professional and easier navigation for my customers to use advance filter because of their apps. Great Service!!!

pat...com

Jun 13, 2019  on Bigcommerce

GREAT SERVICE!!!! - Highly recommended to the others. Quick and easy way to connect with them and they did solve my issues a real quick time. Love to use this app. Great job FreshClick team.

ste...com

May 28, 2019  on Bigcommerce

Great Product, Great Support, Great Price - Freshclick was the perfect solution we were looking for to help consolidate filter options across our site. We explained how we wanted our filters to function and look and the freshclick team did all the rest. I never go more than 24 hours without a response from their team if ever I have a question. Compared to alternatives we looked at, there is no better option for the price! I highly recommend freshclick as the solution to any faceted filtering needs!

amr...com

Apr 08, 2019  on Bigcommerce

This is great app and affordable! - Filter feature is critical for online store business. Freshclick filter is absolutely great alternative yo BC faceted filter feature if you don't have plans to upgrade to the Enterprise Plan. Sam from Freshclick is very responsive, supportive and proactive. He reviewed all my change requests and moreover he implemented them. I recommend this app with no doubts to anyone who needs filter on their website.

sal...com

Mar 17, 2019  on Bigcommerce

It's a great, very cost effective way to get a filter in your store! - I have another site which used BC faceted search. Freshclick works pretty well compared to it, and if you don't need the enterprise plan, can save you hundreds of dollars a month. Sam is great to work with, and he is actively making improvements to the filter. For what it is and the cost I think it's a great option online shoppers expect to have. There are no set up fees, and support will help you set it up too. There is really no reason not to sign up for it, if you don't you are really behind the times.

mai...com

Mar 04, 2019  on Bigcommerce

New to FreshClick ... very happy so far .... - Am in the early stages of getting our site up and running, but as we currently have over 250,000 products, the folks at FreshClick have been wonderful in accommodating us and went beyond the call to make things work ... we look forward to a long and profitable partnership!

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