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Customer reviews: Search & Filters by FreshClick

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BigCommerce Search Filters by FreshClick enhances product discoverability with advanced filtering options. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (154)

Overall rating
4.9

What Merchants Think

Merchants using "Search & Filters by FreshClick" are overwhelmingly satisfied, citing the app as a vital tool for enhancing product navigation and search functionality in their BigCommerce stores. Many appreciate its seamless integration, user-friendly interface, and affordability compared to upgrading BigCommerce plans. With consistent praise for its impact on improving customer experience and sales, the app is highly recommended for e-commerce businesses looking for effective search and filtering solutions.

Key Strengths

  • Seamless integration with BigCommerce
  • User-friendly and intuitive interface
  • Extensive and customizable filtering options
  • Lightning-fast search functionality
  • Responsive and exceptional customer service
  • Affordable solution compared to BigCommerce plan upgrades

Common Concerns

  • Lack of bulk editing features within the app
  • Occasional technical issues requiring customer support
  • Price considered high by some, especially for large catalogs
  • Limited options for multi-storefronts
  • Reliance on spreadsheet CSVs for managing filters

Final Thoughts

"Search & Filters by FreshClick" emerges as a powerful and user-acclaimed app, effectively addressing the deficits of BigCommerce's native filtering features. While a few merchants identified areas for improvement, particularly regarding ease of bulk filtering management, the app's customizability, customer support, and affordability make it a standout choice for online retailers aiming to enhance their website’s usability and search accuracy. Overall, it is highly valued by its users, contributing significantly to improving their online shopping experience.

lov...com

Jan 28, 2021  on Bigcommerce

Great to have - Takes a bit to get the hang of, but great to have on your website! Worth it

cam...com

Jan 18, 2021  on Bigcommerce

Great app - Easy to use interface and setup

chr...com

Dec 28, 2020  on Bigcommerce

Very flexible and intuitive for custom filters - The built-in filters for BigCommerce were just too simple for our needs. We needed custom filters because we don't expose many attributes as options. I was able to get several custom filters up and running with our store within an hour. I'm impressed with how easy and powerful this is! We could eliminate a lot of sub-categories with custom filters. Really great app for any large eCommerce.

ady...com

Dec 22, 2020  on Bigcommerce

Great app - Great app, use it on several sites

bra...com

Dec 21, 2020  on Bigcommerce

Excellent product filtering, very pleased! - One of the biggest decisions we made when developing our website was around filtering because we sell jewelry supplies. With our business model selling hundreds of parts and pieces, being able to filter by things like style and material are a must - not an option. With Freshclicks, we've been able to offer this to our customers from day one! We've reached out to customer service a few times and always got help. We are very happy!

inf...com

Dec 18, 2020  on Bigcommerce

So far so good! - We have enjoyed being able to customize this filter and the quick customer service response time is excellent! Time will tell on ROI but it is has made our website much easier to navigate.

mar....au

Dec 17, 2020  on Bigcommerce

Freshclick Product Filtering APP - Freshclick APP has been a game changer, it makes product filtering easy and effective.The Dashboard has almost all settings ready to use and the APP gets regular makeovers and updates.I have been testing the APP for an year and the help from support team has been good.We will be looking into using various other products from Freshclick in our upcoming projects.

inf...com

Dec 16, 2020  on Bigcommerce

Best filter - Great customer support and reasonably priced

bra...com

Dec 15, 2020  on Bigcommerce

Great product, good support - Excellent product, reasonably priced... We are a lingerie store, what we sell comes in a multitude of options, and to find what they want, customers usually have to be able to do multi dimensional searches. True one can get this as a part of higher cost options in bigcommerce [itself of course a bit of a no-brainer for us] but for a business of our scale the freshclick product is far more sensible.Support has been effective, the filter is reliable and functionality good and evolving. Recommended...

jpi...com

Dec 14, 2020  on Bigcommerce

Improved UX - Improved UX', description 'We've been using FreshClick for several months now. Installation was easy and haven't had any tech issues. The ability to create custom filters has really helped improve our customer's user experience on our website.

mai...com

Dec 14, 2020  on Bigcommerce

Great - Very good product

bry...com

Dec 14, 2020  on Bigcommerce

great filter search - Been using for more than a year. Great vendor support and great price.

sea...com

Dec 14, 2020  on Bigcommerce

Product works great but service sets them apart - The product filter works exactly as advertised and as it should- there are some pretty sophisticated ways of building exactly what you need and it doesn’t take extensive experience to do so. We’ve been very happy with it. However, what really sets them apart is their service. I’ve reached out via email for help many times and hear back quickly and with thorough answers until my issue is resolved. Seems like that’s more of a rarity these days. I would definitely recommend any item + service.

ben...com

Dec 10, 2020  on Bigcommerce

Great Filtering - Easy to use and fast!

tvg...com

Nov 05, 2020  on Bigcommerce

Fantastic product and service - The product itself is highly configurable and versatile but the service is exceptional, fast and helpful no matter what support you need. Highly recommended.

inf...com

Oct 26, 2020  on Bigcommerce

Great app - We just started using this app to help improve conversions and so far it has worked great. Sam has been extremely responsive to get us up and running!

sal...com

Oct 16, 2020  on Bigcommerce

Excellent app if you need advance filters - This is a great app when you are in need of advance filtering as BC only allows you to have 12. With Fresh click, you can have as much filters as you need. Support is also excellent, they reply in no time and always addressed our concerns very promptly and helped us in the start.Overall, very happy and would recommend to anybody who needs better filtering.

abd....se

Oct 08, 2020  on Bigcommerce

Product Filter and Search - I personally would recommend anyone that is using a huge catalog ecommerce site to use FreshClick Product Filter and the support team does an amazing job with the support and respond in time.

ncs...com

Oct 07, 2020  on Bigcommerce

Nice working App - I have a customized unique theme and the FreshClick Support was quickly able to make the filter work for me. The filter integrates nicely with my store and enhances the browsability of my tremendously. It's easy to fine tune the filter and make the functionality work for you. I highly recommend this tool.

cam...com

Sep 24, 2020  on Bigcommerce

Product Filter App Works Better than BigCommerce Filter! - When I was first building our website I was reluctant to upgrade our BigCommerce plan to the one with product filters, but we really needed it so I went ahead with just a month subscription. Luckily, before our month was up I found FreshClick's product filtering app and couldn't believe how much less it cost compared to BigCommerce. I thought it couldn't possibly work as well, but I installed it and was blown away! It allows for so much more customization and has allowed us to have filtering in our web shop without having to pay out a huge amount for it each month. The team at FreshClick has been wonderful to work with and have done many updates to our filter free of charge! They're always adding new features and updates to it, which have made the functionality even better, e.g. - updating the mobile filter to a sidebar that pops out and adding a search bar that allows users to search within your product categories. I highly recommend this app if you're looking for a great product filtering solution at an affordable price.

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