Taranker.Com Logo
ReferralCandy logo

Customer reviews: ReferralCandy

Reviews (33)

Overall rating
4.8

What Merchants Think

Merchants generally find ReferralCandy to be a promising tool for boosting their referral programs. Many commend its potential once set up, but some express challenges with the initial setup process. Overall, the positive impact on business and substantial customer support contribute to favorable reviews.

Key Strengths

  • Robust and flexible system suitable for various referral and affiliate marketing needs.
  • Outstanding customer support, with many citing helpful, knowledgeable, and responsive service agents.
  • Easy to integrate with existing platforms like MailChimp and other services.
  • Effective in enhancing customer reach and generating additional revenue.

Common Concerns

  • The initial setup process can be complex and daunting for some users.
  • Occasional delays in customer support response times, as experienced by a few users.
  • Minor technical issues, such as passing data like customer names from order confirmations.

Final Thoughts

ReferralCandy is generally well-received by merchants who appreciate its functional features and the high quality of customer support. Despite some initial setup hurdles and occasional technical glitches, its potential to boost marketing efforts and improve customer engagement makes it a valuable tool for online merchants.

dea...ech

Apr 25, 2019  on Bigcommerce

does what it claims, great customer support - They've done an incredible job hiring the right people. The product does what you expect it to, but what makes them fantastic is their team.

pro...com

Apr 17, 2019  on Bigcommerce

Solid customer support - Solid customer support. Available right away and was able to solve my problem in minutes. Excited to start using the product!

inf...com

Apr 01, 2019  on Bigcommerce

Great Customer Support - The team is great and always there if you ever have any issues.

jac...com

Mar 22, 2019  on Bigcommerce

Great Job of Support at Referral Candy - I am launching a new trading service and I had an important question whichgoes into the "bowels" of how Referral Candy bills its clients. I knewthe matter would have to be escalated, as it was concerning the shoppingcart---and how "deep" the Referral Candy software dives into what is atransaction---or not! Anyway, Lorraine, and the entire team I have dealtwith at Referral are fantastic. A thanks, also to the finance team whoassisted Lorraine in this matter. Their chatline support is prompt,professional...and everyone understands the product!!! Thanks, again!!

Cory Barnes

Jan 10, 2019  on Bigcommerce

Good Support So Far - Haven't launched this yet, but the pre-launch support with Tippy has been very good. All questions answered professionally and in a timely manner.

con...com

Mar 29, 2018  on Bigcommerce

A+ Customer service - Messed up initial setup and they went above and beyond in their efforts to straighten things out.

inf...com

Sep 23, 2016  on Bigcommerce

So Far So Good! - We just recently got this app up and running and, so far, all is well. Support is mainly electronic but they respond back fairly quickly and have knowledgeable tech support. It's a pretty cool app actually!

dav....au

Aug 30, 2016  on Bigcommerce

Great app - Great support staff, got back to me really quickly everytime I asked a question, this is exactly what we were looking for

adm....nz

Dec 01, 2015  on Bigcommerce

Works a charm! -

We have just started using referralcandy and so far its success. 

Once you take the time to set up it just sits in the background and runs its self!

Very happy

Scroll to Top