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Customer reviews: Rebillia Platform

Develop by rebillia.com

Reviews (55)

Overall rating
4.6

What Merchants Think

The "Rebillia Platform" receives overall positive feedback from merchants who emphasize its significant role in transforming their subscription management processes. Most reviews highlight the platform as intuitive and feature-rich, offering an edge over competitors. Merchants praise its ease of use, powerful integrations, and supportive customer service, contributing to boosted sales and enhanced customer loyalty.

Key Strengths

  • Seamless integration with multi-gateway, multi-store, and multi-currency setups.
  • Highly customizable subscription plans that adapt to various business needs.
  • Exceptional customer support noted for responsiveness and effectiveness.
  • Robust analytics for insights into business performance and customer behavior.
  • Effortless user experience and streamlined subscription management.
  • Reliable recurring billing and payment processes.

Common Concerns

  • Reported issues with technical support responsiveness in certain cases.
  • Criticism about the platform being outdated with limited auto-replenish features.
  • Concerns over high setup and monthly fees for some users.
  • Integration issues with third-party services like Stripe.

Final Thoughts

Despite some concerns primarily centered around support and costs, the "Rebillia Platform" is highly regarded for its flexibility, efficiency, and customer-centric approach. It is an excellent choice for businesses seeking to improve subscription management. The consistent praise for its features and customer service demonstrates its value to a wide range of e-commerce businesses.

sta...com

May 31, 2016  on Bigcommerce

Great App, Wonderful Customer Service - I installed Rebillia about a month ago and it was the easiest app I have ever installed. Yesterday, I redid my website and had to reinstall the app. I couldn't figure out where to go, so I called the Rebillia Support. Someone immediately answered, walked me through step by step and was an enormous help. I don't think I've ever had this great of customer service online! Thank you to Rebillia. If you are an ecommerce store, this is a must for customer satisfaction and ease of sale. I'm very excited!

arg...com

May 21, 2016  on Bigcommerce

Excellent Customer Service - app so far so good - Such an important feature to have on my store! I can only imagine how much business i've lost from customers who intend to return later with their credit card # but never do. Can't wait to see how my customers loves this. Customer service was A+++. Snir (I think he is the owner/creator?)followed up with me until my successful installation was complete and were very kind and friendly. I would urge everyone with an e-commerce store to use this app!

adm...com

May 19, 2016  on Bigcommerce

Excellent App! - Want to step up your game and look more professional? Want to make it just that much easier for your customer to complete a purchase? This app gets it done. The set-up steps are clear--easy to follow. I had it set-up and humming along in a matter of minutes. The support team may be great, but I didn't need to contact anyone it installed so easily. And it works.I think what I like best is how seamlessly it integrates with BC. Customers don't have to leave their account on our website to manage this new capability--awesome!Now if we could just get BigCommerce to create a subscription billing feature; or, maybe a quality group like Rebillia here could create such an app that doesn't require customers to leave our website to make a purchase (like all the other app solutions), all my chopping cart check-out dreams will have come true.

phm...com

May 19, 2016  on Bigcommerce

Practically Perfect! Why this isn't part of a professional level BC account is beyond me? - Finally a truly professional checkout feature. It integrates beautifully and works flawlessly. Only question is why this isn't included for an Enterprise account on BC? Seems like a feature that should be part of an Enterprise experience, not an add-on app. At least Rebillia has been able to step up and execute this so well as a third party.

dave brautigan

May 19, 2016  on Bigcommerce

Awesome!! - This saved credit card app is the real thing. The installation was super easy and Snir was available for questions and his team did a great job with on-boarding. There really is not that much help needed though to be honest as they put so much time into awesome how to videos and the setup process really does take less than 5 min's. The app works well and I have already had multiple customers thank me and start using it to save credit cards. This is a game changer and anyone on Bigcommerce needs this. It is one more step closer to single click checkout which we all know is where things need to go. I can't speak highly enough about this product and am happy to share my experience with anyone that is on the fence.

jca...com

May 18, 2016  on Bigcommerce

Great App! - Love this app! It was super easy to install and works perfectly.

sta...com

May 17, 2016  on Bigcommerce

Awesome addition - This App is great! It does exactly what it is supposed to… Saves customer’s credit cards so they don’t have to type them in for future purchases. Easy to install, and looks great!

mik...com

May 06, 2016  on Bigcommerce

Very easy to set up and easy to use! - We were able to get the app up in running in 5 to 10 minutes without any obstruction to our customers. We use the card on file portion of this app and our customers love it. They've been begging us for something like this for awhile now and for it to be finally here it couldn't have come at a more perfect time. The app does something none of the competitors do which is keep you on page so you're not leaving your domain to collect payment which was very important to us as it confuses customers sometimes when they are forced to go somewhere else to pay. I'm extremely happy with the performance of this app and the developers are always listening to suggestions to make it better and more stream line.

bra...com

May 06, 2016  on Bigcommerce

Finally! The APP EVERYONE HAS BEEN WAITING FOR - Finally! Now there is saved credit card info on BigCommerce!! WooHoo!!Honestly- The number one pain-point during checkout is having to type in cumbersome cc info.Rebillia eliminates this pain-point with style! Their seamless solution works on your url with your checkout page. The customer always has a consistent experience on a secure page(no redirects,no popups). A major pain-point for Store-Owners is when they have to leave BigCommerce Control Panel, and go to a third-party website to login to their CC processor to Void/Refund a credit card purchase. The Rebillia App solves this problem too. It is integrated with BigCommerce through the “Apps” portal, and you can void or refund a credit card within the rebillia app console. This is a huge feature that is truly game-changing for back-end efficiency. Lastly- The installation COULDN’T HAVE BEEN EASIER. They have streamlined the process so that a blind monkey could do it. If you can watch a 1minute youtube video of how to configure your auth.net settings, you can do it. Additionally- I have spoken with the owner and creator of the app several times. He is extremely helpful and thorough. I am a relatively small-volume customer but he has been very attentive and available while I was researching the app. This guy is genuine and has really filled a gap with Rebillia. Thank you Snir Avidan; every BigCommerce Store Owner thanks you!!I am not a paid-spokesman. I am not a fake bot. My name is Brandon Raffensperger and My stores are SodaYoda.com and DeskDonkey.com and I use Rebillia on both. I have over 20 apps through BigCommerce and this is the first I have ever reviewed. It is that good!!

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