Merchants using RaveCapture, formerly known as TrustSpot, largely commend the app for its ease of use, effective customer engagement, and value for money. The platform is praised for simplifying the review collection and display process, enhancing customer engagement, and offering support that is widely regarded as responsive. However, there are concerns regarding transitioning experiences and customer service issues encountered by a few users.
Overall, RaveCapture is viewed as a highly beneficial tool for small to medium-sized e-commerce businesses looking to enhance customer experience through reviews while maintaining cost efficiencies. Despite its strengths, considerations regarding customer service experiences and content export limitations should be addressed to enhance user satisfaction.