AVOID - AVOID AVOID AVOID - started running into difficulties with this app and reached out to the support team, they were far from helpful. Customer service is appalling, one lady in particular “Beth” blocked me from live chat. When I emailed to ask why - they firstly said my plan didn’t cover live chat – subsequently turned out “Beth” felt I was being “Incendiary”. I run an ecommerce business I know how to behave when dealing with customers and clients! The real reason they blocked my live chart feature ….I was on a monthly plan that charged $29, they then disconnected my app from the store, promoting me to PAY $149 A MONTH - this app is definitely not worth that kind of money. Very bad customer services and limited app features.AVOID AVOID THEM AT ALL COSTS.

Forced to move here - So far, horrible. I was forced to come to this platform when they bought the one I was at. Features are limited compared to what I had and the UI on this is horrible. Makes absolutely zero sense. The imported information from another company and was on there for 2 weeks until I saw it. They told that me that was what "on boarding" is for. I had no idea you had to be on boarded to see all the issues. I thought that would have been fixed before and on boarding is teaching you how to use it, but that was my mistake. The customer service is timely in responding but not super helpful. Instead of trying to solve problems they say I should have been "on boarded" instead. It has just been a very frustrating and horrible transition. At this point I can't find an alternative but as soon as I do I would love to cancel this service. Plus, in the 2 weeks I have been with them, have not had a single review. ON my other platform I got them daily. Did I mention they only have 1 person doing the on boarding? To get a time that actually works, It is 3 weeks right now.UPDATE:Been 2 months since I started this service. It gets worse by the day. I have received 3 picture reviews since starting. That means those cost about $275 dollars each. I have learned a few things in these last two months:1. You can not easily get your content off this platform. They have no way to easily download videos. In fact, there is no way to export any of the product experiences (ones with pictures or videos) at all. They only let you export reviews. If you ever want to get your content from them, don't choose this service. It seems like they do it on purpose so you will stay2. Every feature I need/want is either not available or coming soon. If you try and post one of the pictures of videos to Facebook, it does not even post the customers review they typed along with it or a link to the product the reviewed. What is the point then Trustpilot? Everything you post has to be filled in by you, by hand, even though the info is already in their system. 3. The famous words of their "customer service": Well, I can't see what you are seeing on my end. That is code for we aren't going to help you. Even when I post a picture of what I am seeing they are not super inclined to help. However, as I was told, I was the only one having issues...I would highly suggest finding someone else. As long as everything goes 100% right, then you should be okay. Be sure to do the "on boarding" since they don't bother to look at your account for issues. It is up to you to see all the problems that will happen when you join. And don't ever expect to get your content off their system either. If you choose them, you better hope you like it.Update: This place gets worse and worse. The customer service is horrible. After telling me that their service is not working for me (In 3 months, and out of 780 emails, only 3 people acctually responded) I was told this by Larry, a suppossed customer service rep: ""It's not working" just false. You are collecting and displaying content. Your choice to cherrypick 2 differences and ignore the 100 feature additions isn't something we can control. "Extremely limited functionality" is a joke, quite frankly. We have 10x as many things as RW and add new things every weeks." So according to Trustpilot, paying 400 dollars a month for 1 email per month is acceptable and okay. STAY AWAY FROM THESE PEOPLE. They will take your money very easily and never give it back.