Easy to integrate, good insight to customer needs - We have been using RaveCapture (previously TrustSpot) for 6 years now and have been very happy with them. Support is highly responsive and helpful. Customers can easily write a review, and we find that the comments back are either 1) nice reinforcement of our key messages and value proposition, or 2) make us aware of an issue that we might not otherwise become aware of. Excellent value, especially compared to some of the other big names that want $700+/month for the same service. Highly recommended.

Easy to integrate, good insight to customer needs - We have been using RaveCapture (previously TrustSpot) for 6 years now and have been very happy with them. Support is highly responsive and helpful. Customers can easily write a review, and we find that the comments back are either 1) nice reinforcement of our key messages and value proposition, or 2) make us aware of an issue that we might not otherwise become aware of.Excellent value, especially compared to some of the other big names that want $700+/month for the same service.Highly recommended.

Excellent way to let customers review us - TrustSpot offers lots of configuration options, and they regularly add new features to make their service even more valuable. We had a glitch with our BigCommerce connection recently, but their support team got on it right away. Competitive pricing. Great service.

The photos and video reviews help our customers to see the lifestyle of riding a unicycle - The photos and reviews we generate from using TrustSpot has really helped our customers to see riding a unicycle as a lifestyle. Seeing regular people riding and having so much fun has helped sales overall. The App is easy to install and get started with. TrustSpot helps us to generate Social Media content which also helps drive sales and interest. We have allowed questions to be generated through our site so customers can be directly on a product and ask questions that we answer and publish. I do wish it was easier to export the images and video content though. We have to manually pull these which takes extra time.

Does what we need it to. - Easy app to use, easy to navigate. Support have always been helpful. Soooooo much cheaper than the other big review company and just as good.

Easy to work with - We have enjoyed the ease of use with TrustSpot. Great tool for customers and our company.

Works for our needs - Became a TrustSpot customer via acquisition so I can't really speak to their sales and setup process. However, we have been with them for a couple of years now. The few times I have dealt with their support and billing depts have been fine. The app has grown in terms of complexity with what all it can do. We use it in a pretty limited fashion to solicit and display customer reviews. It works well for our needs. Having Instagram style customer photo rolls that pop in with reviews on the product pages definitely helps drive sales. They have made it pretty simple for customers to leave reviews with photo or video content right from their mobile devices. We also utilize the images in various other marketing campaigns both on and offline. For us that really helps justify the price. One photo shoot of our products in the wild costs the same as an annual subscription. While you can't expect professional quality user generated content I've found that 1...the younger generations don't really care and 2...I would rather have a variety of 50 photos that are completely different to work with then one professional staged setup anyway. The one major gripe that I have (and have pointed out to TrustSpot) seems to be shared by other users. While you can export the plaintext of reviews in bulk, image and video content has to be manually pulled. It's not difficult to do but it takes time and I shouldn't have to waste my time or pay someone to extract content I own from a service I pay for.

Works for our needs - Became a TrustSpot customer via acquisition so I can't really speak to their sales and setup process. However, we have been with them for a couple of years now. The few times I have dealt with their support and billing depts have been fine.The app has grown in terms of complexity with what all it can do. We use it in a pretty limited fashion to solicit and display customer reviews. It works well for our needs. Having Instagram style customer photo rolls that pop in with reviews on the product pages definitely helps drive sales.They have made it pretty simple for customers to leave reviews with photo or video content right from their mobile devices.We also utilize the images in various other marketing campaigns both on and offline. For us that really helps justify the price. One photo shoot of our products in the wild costs the same as an annual subscription. While you can't expect professional quality user generated content I've found that 1...the younger generations don't really care and 2...I would rather have a variety of 50 photos that are completely different to work with then one professional staged setup anyway. The one major gripe that I have (and have pointed out to TrustSpot) seems to be shared by other users. While you can export the plaintext of reviews in bulk, image and video content has to be manually pulled. It's not difficult to do but it takes time and I shouldn't have to waste my time or pay someone to extract content I own from a service I pay for.

TrustSpot - TrustSpot has done an excellent job highlighting the opinions our customers have of our product line.

AVOID - AVOID AVOID AVOID - started running into difficulties with this app and reached out to the support team, they were far from helpful. Customer service is appalling, one lady in particular “Beth” blocked me from live chat. When I emailed to ask why - they firstly said my plan didn’t cover live chat – subsequently turned out “Beth” felt I was being “Incendiary”. I run an ecommerce business I know how to behave when dealing with customers and clients! The real reason they blocked my live chart feature …. I was on a monthly plan that charged $29, they then disconnected my app from the store, promoting me to PAY $149 A MONTH - this app is definitely not worth that kind of money. Very bad customer services and limited app features. AVOID AVOID THEM AT ALL COSTS.