Never reply! - Forget it. They never reply.

Just trying to make an invoice- CS doesn't respond - For over one whole year I've been trying to get a response but they never reply: I need to recreate and edit the BC Printable Invoice. I see where to edit but not where to activate. I hate the BC templates and would like to tweak the printables- seems like a basic question? Only get AI cs replies.

Poor customer service and App missing core code that's included in BigCommerce's printout - 3-4 months ago I decided to sign up and pay the recurring monthly fee for the use of this app. Reason why is just to get a picture next to our product line item(s) in our invoice printouts. Other than missing a little picture, the default BigCommerce invoice printouts work just fine and in my honest opinion better. I prefer no frills, clean and of course at no extra cost. It’s a real shame BigCommerce can’t simply have an option coded in to put a picture next to the product line items...Now, since I've started using the Printout Designer app I've only had to contact the developers twice. The first time was to separate the product(s) information (options/options sets) into separate lines. It used to be just one continuous block of text and was extremely difficult to read. This seems like a no-brainer to me. Why this was never done in the first place makes no sense to me, but whatever **shoulder shrug**.To get this dealt with took a couple days because they’re in Europe I’m in the US so sure it takes a while to communicate, which didn’t bother me at first. But in some ways I feel that brought to the surface another issue. Which is the lack of simple customization or tools that I as a user can simply use to make quick adjustments to the invoice. But that’s not what this review is about.The problem with this app is the fact that it's missing CORE code or elements that BigCommerce printouts has. In particular it doesn't show split shipping addresses. It'll only list the 1st address not any additional addresses. I was not aware of this issue and obviously I didn't learn about it until my customer complained that we had shipped her entire order and all of her products to the same address. If you’re wondering why this mistake happened, we’re not automated. We’re a small business. We don’t use scanners and we still use stamps.com to ship USPS. So everything is manually done via copying and pasting in the ship-to addresses. So when my employee got the printed invoice he shipped everything to the one address that was listed. In retrospect I would have made the same mistake too.How in the world would I have known that this was an issue?? Which leads me to believe what other underlying issues with Printout Designer will surface later on that I’m obviously not aware of?Now I'm not a programmer and I have a very basic understanding of software development. I understand that the developers of this app purposefully made it the way they did so they can have complete control of their app and how it's supposed to be utilized. To the point where I need to contact them to make a very simple change. Honestly I have no problem with that aspect. I’m a business owner/capitalist myself and they have to protect their product. But when core elements are missing and I’m paying a recurring $10.00 monthly fee? Your shit better work the way it’s supposed to and if for whatever reason it doesn’t and I bring it to your attention. Fix it and deal with the issue. NOT IGNORE ME TO THE POINT WHERE I’M LEAVING YOU A 1 STAR REVIEW!So of course I have my own upset customer that I had to deal with and I had to pay out of my own pocket to fix the shipping issue on my end. Also keep in mind that I now have to deal with the fact that I may have lost any potential future orders with this customer and any of her friends/contacts that she may have put in a good word for our company...and this is to no fault of my own. This is what truly drives me up a wall! But hey I get it, I suppose that’s business in the world today. The lack of accountability and passing the buck. Obviously the people at Printout Designer has the same way of thinking. Well that stops at my door. So I’m dropping this app once I’m done with my review.If you’re one of the developers reading this and wondering why I’m so upset over this and not leaving a glowing 5 star review like the other 11 people who have. Then re-read the last 2 paragraphs in particular and maybe you’ll understand. Reap what you sow.