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Customer reviews: PayWhirl Subscriptions

Develop by paywhirl.com

Reviews (16)

Overall rating
4.2

What Merchants Think

Overall, merchants appreciate "PayWhirl Subscriptions" for its ease of use, versatility, and powerful features. This app largely succeeds in aiding businesses with subscription models, both simple and complex. Many users are particularly impressed with the customer support, allowing smooth problem resolution and providing detailed assistance.

Key Strengths

  • Quick and straightforward setup process
  • Robust customer service with knowledgeable and responsive support team
  • Diverse payment gateways and flexible pricing plans
  • Integration capabilities with platforms like BigCommerce

Common Concerns

  • Occasional issues with customer service availability for certain users
  • Some users experienced technical glitches and delayed responses
  • Small learning curve during initial setup

Final Thoughts

"PayWhirl Subscriptions" is largely well-received among its users for its ease of use and versatile features. While there are some concerns regarding customer service responsiveness for a few, the majority of customers find the support team to be a significant asset. Overall, PayWhirl is a valuable tool for merchants seeking a reliable subscription management solution.

wil....uk

Jan 13, 2025  on Bigcommerce

Quick, Easy and Straightforward - Paywhirl was extremely easy to set up and start taking subscription payments through. I was able to launch my subscription in less than 24 hours of setting it all up and so far it's been fantastic. Any issues I have encountered over the last 8 months of using it, have been resolved super quick too with customer service getting back to me asap. Would definitely recommend.

sal...com

Dec 19, 2024  on Bigcommerce

Super helpful - The app has its downfalls but there's a lot of potential for work-around. Really amazed though by how helpful the customer support has been. Chris has helped me figure out like 5 huge problems that if he weren't there I would have just uninstalled the app. His answers to my questions are all-encompassing, answering every question I had and any extra ones I might come up with after before I even have to ask. The tutorial videos are helpful as well but not nearly as helpful as your support team, thank you!! Excited for the beta to work with Square payments that'll make life so much easier

jak...com

May 26, 2022  on Bigcommerce

Paywhirl Review - We've been using Paywhirl for a few years now. We've brought our subscription revenue up from $0 to over $10,000/week. Here's a more in depth blog post I wrote about it:https://saasexamples.org/paywhirl-shopify-app-pricing-plus-5-ways-to-generate-more-income/

inf...com

Mar 31, 2020  on Bigcommerce

Great Integration for Subscriptions & Rentals - An excellent product if you are looking for a Big Commerce integration for a rental business, subscription business or just want to add a payment plan to your existing products. After searching for something that would work for us we discovered Paywhirl. Paywhirl has the features and the versatility that we needed. The system is quite affordable and has a few different payment levels that will for any business.Like any new app it takes some effort to setup, but with the help of the Paywhirl support team we were able to schedule and talk to them or have our questions answered on a timely basis. I would rate their support as excellent. There's also plenty of helpful articles to guide the new user.We are looking forward to increasing our use of the Paywhirl, as a payment option in other areas of our business. It even is allowing us to migrate our current rental business that we are using on another platform directly into the Paywhirl system. So far we are very happy and expect that our relationship with this company will only get better as we grow our business. Highly recommend!

sal...com

Jan 16, 2020  on Bigcommerce

Paywhirl is AMAZING! - IMPORTANT - Paywhirl Starter is $0 per month plus 3% per transaction FOREVER. Not a 2 week trial, not a 2 month trial, $0 monthly fee FOREVER. BEFORE you try another Subscription App (with some limited free trial), give Paywhirl a try. If you like Paywhirl, go ahead and use it. If you use Paywhirl for months or years and decide to change, you won't have paid Paywhirl a single monthly fee. REVIEW - We're extremely picky about what sales solutions we use online. It took my team a month of research and deliberation just to choose BigCommerce. We spent an enormous amount of time researching and deliberating about what Subscription App we were going to use. Paywhirl had ALL of the features we wanted, and a $0 per month plus 3% per transaction plan. That last part closed the deal for Paywhirl. After we signed up for Paywhirl, we were extremely surprised and pleased at how powerful and flexible it was. Our subscription business is very complex. We have a unique checkout process that includes verification requirements. Paywhirl was able to handle all of it and more. There are cool features we aren't even using yet! The sales and customer service support we received was OUTSTANDING. Most businesses will send you a bunch of form letter / stock replies that usually do not answer your question. Paywhirl sent PERSONAL custom responses that answered our questions completely. We even scheduled a 30 minute phone conference to get some of the more technical questions answered. That phone call was amazing. The Paywhirl rep really new their service, knew their systems, and was able to answer all of our questions completely. We can't recommend Paywhirl strongly enough!

deo...com

Jan 13, 2020  on Bigcommerce

Easy, Works, Get Paid quick - The setup is easy, creating your own widget to put on BG is easy, basically everything was easy. Instead of sifting through "Knowledge Base" FAQs, they have a Live Chat that is quick to respond. Ryan always there to answer questions if I have it. Customers can log on and manage their account, and sign up easily. I quickly get subscriptions. Also, they have several different payment gateways too, Stripe is the fastest right now at 2 days, so you can get your money quickly. Also, Ryan told me that they will be getting a standalone PayPal integration to add to ANY gateway! By the time you're reading this they may have already gotten it. So check with their Live Chat. Anyway, I LOVE this app. Works like a dream and at a low price I can afford. Thanks PayWhirl!

eli...com

Oct 21, 2019  on Bigcommerce

Perfect - PayWhirl does exactly what I need and more, great job!

inf...com

Apr 18, 2017  on Bigcommerce

Just what we needed! - We created a subscription-based product 2 months ago and were keeping track of customers manually. It quickly turned into a headache! We stumbled across PayWhirl in the app marketplace and it’s making a big difference. Some of our favorite features: automatically generated orders in BigCommerce and the option to process all invoices on the same day. When we needed some help configuring our account, customer service was fantastic. Thanks PayWhirl!

jas...olf

Mar 03, 2017  on Bigcommerce

Recurring Payments - The Right Way - Our site is built on a subscription model. So, when we found out late last year that the recurring billing platform we were using was no longer supporting BigCommerce, we panicked. Fortunately, we stumbled on PayWhirl via the BigCommerce marketplace. We were very pleased to see that these guys have figured out how to do this the right way with BigCommerce. Plans are managed in PayWhirl, not hacked up using products in the BigCommerce catalog like other solutions. Getting all of our plans set up took some time but the tooling is great. Even better - when we ran into issues, the PayWhirl support team was incredibly responsive.We're now live with PayWhirl and it has certainly made our lives easier!

imo...com

Feb 24, 2017  on Bigcommerce

Integration is fairly easy... - Integration is fairly easy. We just went live with our subscription service using PayWhirl. I would recommend upgrading to a paid plan for more payment processing options.

wyn...com

Jan 17, 2017  on Bigcommerce

Top level service and very useful app - I have a small business and wanted to let my customers receive their products without having to remember to order from my site. PayWhirl seems to have fit the bill. I love the option to pay as you go and the customer support has been excellent so far! Great app to integrate with your BigCommerce store.

Liv...com

Jan 17, 2017  on Bigcommerce

Great support!! - I was searching to find a new recurring/subscription app on BigCommerce. I am working on a cart were the client wants 3 easy payments on one product and recurring subscriptions on all of the others. The last app I tried to do this with had great support in the beginning that tapered off to None when the app was not working right. I was skeptical to try a new one. But, I super impressed and delighted with all the great help I received from Ryan at PayWhirl. He was very thorough, completely understood what I was talking about and stayed engaged all the way through setting up my first payment plan and its widget! He made it SO easy that I am really looking forward to and not stressed out about expanding our "subscribe & save" offering to all of our products. Based on my experience with Ryan, I strongly recommend this app.

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