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Customer reviews: OneSaas

Develop by onesaas.com
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Reviews (48)

Overall rating
4.3

What Merchants Think

Merchants generally appreciate "OneSaas" for its excellent integration capabilities and outstanding customer support. The app saves time by automating data transfer processes between platforms such as BigCommerce, QuickBooks, and several others. Many users have been long-time customers, praising OneSaas's ability to handle complex integration requirements and expressing satisfaction with the continuous improvements in its functionality.

Key Strengths

  • Outstanding customer support, with frequent praise for specific team members handling queries effectively.
  • Effective time-saving tool by automating sales and inventory data synchronization.
  • Seamless integration processes with platforms like BigCommerce, Unleashed, MYOB, Xero, and more.
  • Highly configurable settings to suit various business needs.
  • Easy implementation and user-friendly interface, facilitating "set and forget" operations.

Common Concerns

  • Lack of phone support, with communication primarily via email or chat.
  • Occasional bugs and integration issues, especially involving complex or multiple sales channels.
  • Syncing delays or errors that require support intervention to resolve.
  • Migration challenges when updating to new platform versions.

Final Thoughts

Overall, "OneSaas" receives positive reception for providing robust integration solutions and exceptional customer service, which many users found invaluable for their business operations. While there are minor drawbacks, such as a lack of direct phone support and occasional syncing issues, the app is widely recommended for businesses looking to streamline data transfers and automate tasks between their digital platforms.

wpu...com

Mar 09, 2016  on Bigcommerce

Onesaas support -

Brilliant support from a brilliant support team.

Doug Clark

Aug 03, 2015  on Bigcommerce

Integration is easier with OneSaas -

Integrating complex software applications can be very difficult and often fraught with risk. We chose OneSaas as the application to facilitate the integration of our Bigcommerce and Unleashed Software implementation. This is working for us. OneSaas is a great tool but when you combine it with the exemplary support from their team of experts it becomes the leader in it’s class. It is also a pleasure to work with such a dedicated and friendly support team.

Doug Clark

Director

Jenier World of Teas

https://trade.jenierteas.com

sho....au

Jul 29, 2015  on Bigcommerce

Bigcommerce-> Unleashed, easy -

This app has made it so much easier to integrate our webshop (Bigcommerce) with our inventory management system (Unleashed), no more having to do manual download/upload or typing. 

It has become pretty much a set and forget solution.

sho....au

Jul 01, 2015  on Bigcommerce

AWESOME! -

This has been my lifesaver!!!! 

It has saved so much time usually spent in data entry! Great product! Highly recommend it!

joh...com

Jul 01, 2015  on Bigcommerce

Link from store to inventory programme -

I have been using this app to link Bigcommerce and Unleashed for two months as an experiment.

The service working very well pushing every hour our online sales to our inventory programme. It creates the product,allocates the stock and much more.

Thanks OneSaas

Banika Smee

Jun 23, 2015  on Bigcommerce

Review -

I love Onesaas. It has saved so much time and money for my business. Being able to sync my website with my accounting and making it all automated is amazing. I can now put my mind into other things in my business day to day.

dav....au

Jun 23, 2015  on Bigcommerce

Wouldn't be without it! -

We do experience some issues with syncing using this app, however the time it saves outweighs any minor inconveniences and the support is second to none.

chr....nz

Apr 03, 2015  on Bigcommerce

Great Product -

Amazing products that is well priced and saves me so much time.

tom....au

Nov 10, 2014  on Bigcommerce

Great Support -

Great Support, clear communication - saves us hours every week!

sal....au

Mar 31, 2014  on Bigcommerce

A Massive Time Saver !!! -

This integration tool is awesome and saves us manually uploading or typing sales data to our accounting program.

Time cost money and what you spend on this app far outweighs the cost of time wasted manually downloading, modifying and uploading spreadsheets to an accounting program.

Only problem I had was it didn't work very well through the 'App'. But as soon as I set it up manually through an API (OneSaas has instructions) it worked so much better. But I don't think that I have used a Big Commerce App that worked 100% perfect yet. But I think that is a Big Commerce fault not OneSaas.

If any problems OneSaas are pretty quick to email you back for any questions.

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