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Customer reviews: OneSaas

Develop by onesaas.com

Reviews (60)

Overall rating
4.4

What Merchants Think

Merchants generally appreciate "OneSaas" for its excellent integration capabilities and outstanding customer support. The app saves time by automating data transfer processes between platforms such as BigCommerce, QuickBooks, and several others. Many users have been long-time customers, praising OneSaas's ability to handle complex integration requirements and expressing satisfaction with the continuous improvements in its functionality.

Key Strengths

  • Outstanding customer support, with frequent praise for specific team members handling queries effectively.
  • Effective time-saving tool by automating sales and inventory data synchronization.
  • Seamless integration processes with platforms like BigCommerce, Unleashed, MYOB, Xero, and more.
  • Highly configurable settings to suit various business needs.
  • Easy implementation and user-friendly interface, facilitating "set and forget" operations.

Common Concerns

  • Lack of phone support, with communication primarily via email or chat.
  • Occasional bugs and integration issues, especially involving complex or multiple sales channels.
  • Syncing delays or errors that require support intervention to resolve.
  • Migration challenges when updating to new platform versions.

Final Thoughts

Overall, "OneSaas" receives positive reception for providing robust integration solutions and exceptional customer service, which many users found invaluable for their business operations. While there are minor drawbacks, such as a lack of direct phone support and occasional syncing issues, the app is widely recommended for businesses looking to streamline data transfers and automate tasks between their digital platforms.

the...com

Feb 10, 2020  on Bigcommerce

Unleashed Integration - Seamless and easy to use, but what sets them apart is the after service, I have been using them for nearly 2 years and whenever there is a glitch in the matrix the staff at OneSaas ( I dealt with Sherwin ) are quick to get it sorted- Happy Dayz - https://www.bigcommerce.com/apps/onesaas-automate-your-business/

sea...com

Jan 14, 2020  on Bigcommerce

Live chat with sherwin and ronnie - Great customer support. Very quick to deal with issues and always very pleasant to talk to.

and....au

Dec 12, 2019  on Bigcommerce

Live Chat with Sherwin - Sherwin is amazing. Helped us a lot to upgrade. We will see how upgrade platform works.

adm....au

May 22, 2019  on Bigcommerce

Great product and customer service! - Excellent system and excellent customer support - we had some technical issues and Karol did an amazing job solving the synch issues quickly so we could be back online doing business within the hour. Highly recommend.

dax...com

Mar 28, 2019  on Bigcommerce

Great System and Support - We've been using OneSaas for our connection between BigCommerce and Unleashed Inventory Management, for the past couple of years. It's always done what we require and anytime we have had a question or issue Johnny and the support team have been fantastic in helping us out. They've continued to progress the system to cope with changes on both ends, as well as deal with our workflow better. Highly recommend if you're chasing a connection for your systems.

ell....au

Feb 18, 2019  on Bigcommerce

OneSaas App - OneSaas has made sales records and inventory management a dream. Just set and forget basically. Great customer support on hand and quick response time - not that I have had to use it more than a couple of times when first setting up. Highly recommend OneSasas with MYOB. Ellie - Owner of Four in the Bed Sleepwear.

all...com

Feb 17, 2019  on Bigcommerce

Awesome Time Saver - Invaluable tool that seamlessly populates sales invoices into Saasu direct from our website. We have used OneSaas for over 3 years now and have found the app to be easy to use and when needed support service has been outstanding. Highly recommended.

Ben Greenaway

Feb 14, 2018  on Bigcommerce

I have been using this for nearly 2 years and it is great - Can't really fault this system. I use it with BigCommerce to ZOHO and Unleashed Software. Support is good and I believe every issue, question I have has been fixed same day. They were also helpful in adding in complex configuration from the other apps we link to.

Keith

Apr 21, 2016  on Bigcommerce

Excellent time saver app -

Been using for over a year now. This app is one of those must have when you use BigCommerce and Xero. Flawlessly imports all our sales automatically into Xero saving many hours each month. Support is excellent for the few minor issues we've had over the year and very responsive.

sam...com

Mar 15, 2016  on Bigcommerce

Great Application -

What a great time saver and great flexibility.

Means we can run the business from overseas if necessary!On the infrequent occasions there has been an issue, support has been excellent.Highly recommended.

wpu...com

Mar 09, 2016  on Bigcommerce

Onesaas support -

Brilliant support from a brilliant support team.

Doug Clark

Aug 03, 2015  on Bigcommerce

Integration is easier with OneSaas -

Integrating complex software applications can be very difficult and often fraught with risk. We chose OneSaas as the application to facilitate the integration of our Bigcommerce and Unleashed Software implementation. This is working for us. OneSaas is a great tool but when you combine it with the exemplary support from their team of experts it becomes the leader in it’s class. It is also a pleasure to work with such a dedicated and friendly support team.

Doug Clark

Director

Jenier World of Teas

https://trade.jenierteas.com

sho....au

Jul 29, 2015  on Bigcommerce

Bigcommerce-> Unleashed, easy -

This app has made it so much easier to integrate our webshop (Bigcommerce) with our inventory management system (Unleashed), no more having to do manual download/upload or typing. 

It has become pretty much a set and forget solution.

sho....au

Jul 01, 2015  on Bigcommerce

AWESOME! -

This has been my lifesaver!!!! 

It has saved so much time usually spent in data entry! Great product! Highly recommend it!

joh...com

Jul 01, 2015  on Bigcommerce

Link from store to inventory programme -

I have been using this app to link Bigcommerce and Unleashed for two months as an experiment.

The service working very well pushing every hour our online sales to our inventory programme. It creates the product,allocates the stock and much more.

Thanks OneSaas

Banika Smee

Jun 23, 2015  on Bigcommerce

Review -

I love Onesaas. It has saved so much time and money for my business. Being able to sync my website with my accounting and making it all automated is amazing. I can now put my mind into other things in my business day to day.

dav....au

Jun 23, 2015  on Bigcommerce

Wouldn't be without it! -

We do experience some issues with syncing using this app, however the time it saves outweighs any minor inconveniences and the support is second to none.

chr....nz

Apr 03, 2015  on Bigcommerce

Great Product -

Amazing products that is well priced and saves me so much time.

tom....au

Nov 10, 2014  on Bigcommerce

Great Support -

Great Support, clear communication - saves us hours every week!

sal....au

Mar 31, 2014  on Bigcommerce

A Massive Time Saver !!! -

This integration tool is awesome and saves us manually uploading or typing sales data to our accounting program.

Time cost money and what you spend on this app far outweighs the cost of time wasted manually downloading, modifying and uploading spreadsheets to an accounting program.

Only problem I had was it didn't work very well through the 'App'. But as soon as I set it up manually through an API (OneSaas has instructions) it worked so much better. But I don't think that I have used a Big Commerce App that worked 100% perfect yet. But I think that is a Big Commerce fault not OneSaas.

If any problems OneSaas are pretty quick to email you back for any questions.

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