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Customer reviews: OneSaas

Develop by onesaas.com

Reviews (48)

Overall rating
4.3

What Merchants Think

Merchants generally appreciate "OneSaas" for its excellent integration capabilities and outstanding customer support. The app saves time by automating data transfer processes between platforms such as BigCommerce, QuickBooks, and several others. Many users have been long-time customers, praising OneSaas's ability to handle complex integration requirements and expressing satisfaction with the continuous improvements in its functionality.

Key Strengths

  • Outstanding customer support, with frequent praise for specific team members handling queries effectively.
  • Effective time-saving tool by automating sales and inventory data synchronization.
  • Seamless integration processes with platforms like BigCommerce, Unleashed, MYOB, Xero, and more.
  • Highly configurable settings to suit various business needs.
  • Easy implementation and user-friendly interface, facilitating "set and forget" operations.

Common Concerns

  • Lack of phone support, with communication primarily via email or chat.
  • Occasional bugs and integration issues, especially involving complex or multiple sales channels.
  • Syncing delays or errors that require support intervention to resolve.
  • Migration challenges when updating to new platform versions.

Final Thoughts

Overall, "OneSaas" receives positive reception for providing robust integration solutions and exceptional customer service, which many users found invaluable for their business operations. While there are minor drawbacks, such as a lack of direct phone support and occasional syncing issues, the app is widely recommended for businesses looking to streamline data transfers and automate tasks between their digital platforms.

sal...com

Jan 14, 2025  on Bigcommerce

Great service from BEN - Ben was great today. Thank you!

sup...com

Jan 06, 2025  on Bigcommerce

Fantastic customer support and time savings! - Long-time customer where we've been using OneSaaS for integration between BigCommerce and QuickBooks Online for years. We recently migrated QBO accounts and Ben at OneSaaS saved potentially weeks worth of export/import work into the new QBO instance. OneSaaS has outstanding customer support and the value of the app is well worth it. Highly recommend OneSaaS. Thank you again, Ben!

lsm...com

Nov 15, 2022  on Bigcommerce

Customer Support - Customer service is top notch, Sherwin knows what he is doing..

ton...com

Jun 30, 2022  on Bigcommerce

Excellent - I've used a lot of connectors with various carts and ERPs. This BC connector is the most thoroughly integrated connector between two applications I have ever seen. You have every option setting available to import data from BC into QBO just how you want it. My two experiences with chat help have been as excellent. I am so pleased I asked them if they made other connectors. I can't recommend them enough.

nic...com

Apr 26, 2022  on Bigcommerce

perfect support - Great apps, good support. Minor issues fix by Rom in just a few minutes. Very helpfull. Thank you Rom

mha...com

Jan 06, 2021  on Bigcommerce

Inventory Sync - Marck was great in analyzing the issue at hand and correcting the problem we were having on syncing our inventory between our Big Commerce store and Quick Books! A big thanks!

jas....au

Aug 24, 2020  on Bigcommerce

Syncing Big Com to Myob - Marck, has been a great help getting unruly transactions into MYOB!

mar....au

Aug 10, 2020  on Bigcommerce

Customer support - Thank you Ronnie for all your help. Excellent customer support, quick and efficient.

jak...bal

Apr 07, 2020  on Bigcommerce

Customer Support/Live Chat - The customer support by OneSaas is flawless from my experience. Shout out to Sherwin for all his help on live chat and nailing my issues!

kar....au

Mar 02, 2020  on Bigcommerce

Great support from Marck - Fast and easy support when needed

the...com

Feb 10, 2020  on Bigcommerce

Unleashed Integration - Seamless and easy to use, but what sets them apart is the after service, I have been using them for nearly 2 years and whenever there is a glitch in the matrix the staff at OneSaas ( I dealt with Sherwin ) are quick to get it sorted- Happy Dayz - https://www.bigcommerce.com/apps/onesaas-automate-your-business/

sea...com

Jan 14, 2020  on Bigcommerce

Live chat with sherwin and ronnie - Great customer support. Very quick to deal with issues and always very pleasant to talk to.

and....au

Dec 12, 2019  on Bigcommerce

Live Chat with Sherwin - Sherwin is amazing. Helped us a lot to upgrade. We will see how upgrade platform works.

adm....au

May 22, 2019  on Bigcommerce

Great product and customer service! - Excellent system and excellent customer support - we had some technical issues and Karol did an amazing job solving the synch issues quickly so we could be back online doing business within the hour. Highly recommend.

dax...com

Mar 28, 2019  on Bigcommerce

Great System and Support - We've been using OneSaas for our connection between BigCommerce and Unleashed Inventory Management, for the past couple of years. It's always done what we require and anytime we have had a question or issue Johnny and the support team have been fantastic in helping us out. They've continued to progress the system to cope with changes on both ends, as well as deal with our workflow better. Highly recommend if you're chasing a connection for your systems.

ell....au

Feb 18, 2019  on Bigcommerce

OneSaas App - OneSaas has made sales records and inventory management a dream. Just set and forget basically. Great customer support on hand and quick response time - not that I have had to use it more than a couple of times when first setting up. Highly recommend OneSasas with MYOB. Ellie - Owner of Four in the Bed Sleepwear.

all...com

Feb 17, 2019  on Bigcommerce

Awesome Time Saver - Invaluable tool that seamlessly populates sales invoices into Saasu direct from our website. We have used OneSaas for over 3 years now and have found the app to be easy to use and when needed support service has been outstanding. Highly recommended.

Ben Greenaway

Feb 14, 2018  on Bigcommerce

I have been using this for nearly 2 years and it is great - Can't really fault this system. I use it with BigCommerce to ZOHO and Unleashed Software. Support is good and I believe every issue, question I have has been fixed same day. They were also helpful in adding in complex configuration from the other apps we link to.

Keith

Apr 21, 2016  on Bigcommerce

Excellent time saver app -

Been using for over a year now. This app is one of those must have when you use BigCommerce and Xero. Flawlessly imports all our sales automatically into Xero saving many hours each month. Support is excellent for the few minor issues we've had over the year and very responsive.

sam...com

Mar 15, 2016  on Bigcommerce

Great Application -

What a great time saver and great flexibility.

Means we can run the business from overseas if necessary!On the infrequent occasions there has been an issue, support has been excellent.Highly recommended.

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