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Customer reviews: NoFraud

Develop by Elite

Reviews (27)

Overall rating
4.9

What Merchants Think

Merchants generally regard NoFraud as an essential tool in their e-commerce operations. Many praise its effectiveness in fraud detection and prevention, highlighting how it has saved significant amounts of money by safeguarding transactions. Despite a couple of initial setup challenges mentioned by some, the overarching consensus is that NoFraud’s contribution to increasing conversion rates while mitigating risk is invaluable. The customer support team, regularly described as quick and professional, adds to its commendable reputation.

Key Strengths

  • High accuracy in fraud detection and prevention.
  • Easy integration and simple implementation across platforms.
  • Exceptional customer service and support.
  • Significant reduction in chargebacks and manual fraud investigations.
  • Enhanced order approval rates leading to increased revenue.
  • Useful features like manual intervention and seamless integration with shipping systems.

Common Concerns

  • Difficulties in the initial setup process for some merchants.
  • Lack of clear communication regarding service updates or changes.
  • Occasional integration issues related to order status updates in certain systems.

Final Thoughts

NoFraud receives a highly positive reception among its users, who rely on its robust fraud prevention capabilities to maintain the integrity and profitability of their online businesses. While minor setup and communication hiccups are noted, they are largely overshadowed by the software's efficiency and excellent customer service. As such, it remains a recommended choice for merchants seeking to protect their operations from fraudulent activities.

jef...com

Feb 13, 2019  on Bigcommerce

Works very well - App works well, very intuitive and easy to use. Fraud team is dynamic and able to solve issues. The only issue I am having is when the order fails in Bigcommerce, the status is not automatically moved to "Cancelled" or "Review.'Other than that, the service great!

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