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Customer reviews: Marketplace Connector by CedCommerce

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Reviews (77)

Overall rating
4.5

What Merchants Think

Merchants have mixed reviews about "Marketplace Connector by CedCommerce". While some praise the excellent customer service and smooth integration with platforms like Walmart and Etsy, others have faced significant technical issues and poor communication. The most concerning complaints revolve around billing disputes and the app's functionality not meeting expectations.

Key Strengths

  • Responsive and helpful customer service, often via chat or WhatsApp.
  • Efficient integration with marketplaces such as Walmart, Etsy, and Wish.
  • Assistance with sync and setup processes, even for complex technical issues.
  • Comprehensive onboarding and support for expanding to multiple marketplaces.

Common Concerns

  • Billing issues, including charges after cancellation and difficulty obtaining refunds.
  • Inconsistent app performance, especially in syncing inventory across platforms.
  • Some users experience poor communication and unresolved support tickets.
  • Integration issues, notably with Etsy, leading to manual corrections.

Final Thoughts

"Marketplace Connector by CedCommerce" has the potential to significantly aid businesses in expanding their reach to multiple marketplaces. However, the app's value is marred by technical problems and customer service issues experienced by some users. Prospective customers should weigh the benefits of responsive support and successful integrations against the potential for billing disputes and performance inconsistencies.

dan...com

Dec 11, 2020  on Bigcommerce

Excellent Customer Service!! Love the App! - I couldn't be happier with them, they are so responsive and very affordable! I have had great luck with working with the app to integrate with a new marketplace for me, Wish. I'm so happy I stuck with CED because now I'm getting tons of orders and the app manages it all for me. I highly recommend them because they care and spend time with you to get you all set up properly. Don't think about it, just do it!

dav...com

Dec 08, 2020  on Bigcommerce

Support - Perfect. Could not have been easier to set up . Tech support took care of set up. Thanks

let...com

Nov 28, 2020  on Bigcommerce

Awesome Customer Service - I started selling at Walmart US and now Canada, and I needed a company that could build a bridge between my BigCommerce store and the Walmarts. And here comes CedCommerce. These reps have been with me throughout the process. I have asked 1000 questions, and they are so helpful and patient. Besides, they have taught me a few shortcuts in the CedCommerce app. I appreciate their attention to detail and quick response to my chats even late at night.

bri...com

Nov 14, 2020  on Bigcommerce

CEDCommerce - I was able to easily setup the WISH integration in my BigCommerce Store with CEDcommerce. Their customer chat support was very helpful in getting me setup quickly and I am already seeing new orders from Wish.

adm...com

Oct 29, 2020  on Bigcommerce

Quick to Respond! - Is much more intuitive and works much better than other feed tools I've used. The best part is how fast someone responds via chat when I have a question. I've chatted both during the day and at 3am -- great customer service!

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