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Customer reviews: Marketplace Connector by CedCommerce

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The BigCommerce Marketplace Connector by CedCommerce simplifies multichannel selling by syncing your BigCommerce store with top marketplaces like Amazon, eBay, and Walmart. This review page aggregates honest merchant feedback, key features, and ratings to help you decide if it’s the right tool for your business.

Reviews (77)

Overall rating
4.5

What Merchants Think

Merchants have mixed reviews about "Marketplace Connector by CedCommerce". While some praise the excellent customer service and smooth integration with platforms like Walmart and Etsy, others have faced significant technical issues and poor communication. The most concerning complaints revolve around billing disputes and the app's functionality not meeting expectations.

Key Strengths

  • Responsive and helpful customer service, often via chat or WhatsApp.
  • Efficient integration with marketplaces such as Walmart, Etsy, and Wish.
  • Assistance with sync and setup processes, even for complex technical issues.
  • Comprehensive onboarding and support for expanding to multiple marketplaces.

Common Concerns

  • Billing issues, including charges after cancellation and difficulty obtaining refunds.
  • Inconsistent app performance, especially in syncing inventory across platforms.
  • Some users experience poor communication and unresolved support tickets.
  • Integration issues, notably with Etsy, leading to manual corrections.

Final Thoughts

"Marketplace Connector by CedCommerce" has the potential to significantly aid businesses in expanding their reach to multiple marketplaces. However, the app's value is marred by technical problems and customer service issues experienced by some users. Prospective customers should weigh the benefits of responsive support and successful integrations against the potential for billing disputes and performance inconsistencies.

bes...com

Feb 17, 2021  on Bigcommerce

customer service - very good service very helpful and excellent service

she...org

Feb 11, 2021  on Bigcommerce

Awesome Service - Such great help setting up my Wish account. Thank You,Sherri

she...org

Feb 11, 2021  on Bigcommerce

Awesome Service - Such great help setting up my Wish account. Thank You, Sherri

mim...com

Feb 09, 2021  on Bigcommerce

Onboarding - The follow up was wonderful. I really appreciated the help with figuring out how to get things connected. The pricing is a little outside my comfort zone right now because I'm just getting started but I will take some time to look around and possibly purchase in the future.

mat...com

Feb 09, 2021  on Bigcommerce

Great Support - Great help. Very friendly and always available to help. Helped with any issues i ran into and fixed them on the spot. Highly recommended.

hea...com

Feb 09, 2021  on Bigcommerce

CedCommerce services for Etsy - It's been a great pleasure working with CedCommerce team to transition my website products to Etsy market place. they are very helpful and have taken care of all the steps from setting up my Etsy store and helping me importing 3000 products from my existing website to Etsy database. My store was up within a few day and I started generating sales very quickly. Thank you very much for everything.

inf...com

Feb 09, 2021  on Bigcommerce

shipping charge setup - The person I chat with was Arpit. He was very knowledgeable and helpful. He helped me to go through all steps in setting up shipping and other configuration issues. It was a pleasure to work with him.

max...com

Feb 08, 2021  on Bigcommerce

Wish - Mr. Singh helped show me where my items are listed on wish market place. They are also going to be pushing my items to the top of the wish page. I appreciate that

mea...com

Feb 03, 2021  on Bigcommerce

Integration Setup - Was very helpful and got me on the right track to be able to integrate my store with Wish.

chr...com

Feb 03, 2021  on Bigcommerce

Etsy & Wish So Far - Excellent app that allows you to seamlessly link your Big Commerce Store to the most popular market places. So far I have used it for Wish and currently setting up my Etsy store. It is awesome that you can simply upload items to the various market places and manage the inventory with simple point and click updating. Now that I have acquainted myself with their app I have been getting Etsy up super fast. The app has a lot of necessary detail for all the nuances of various marketplaces so the technical help is very important. Thankfully they are top notch and always available, patient and answer all your 100's of questions. I definitely recommend!

bro...com

Jan 14, 2021  on Bigcommerce

WalMart & ETSY - Simple integration and easy way to produce sales! It's the best app EVER for pushing products up to ETSY and Walmart quickly! Very simple, great tech support, and easy to use!

bro...com

Jan 14, 2021  on Bigcommerce

WISH - Simple integration and easy way to produce sales!

eas...com

Jan 14, 2021  on Bigcommerce

Good Customer Service - I am very happy with customer service availability and help

dan...com

Dec 11, 2020  on Bigcommerce

Excellent Customer Service!! Love the App! - I couldn't be happier with them, they are so responsive and very affordable! I have had great luck with working with the app to integrate with a new marketplace for me, Wish. I'm so happy I stuck with CED because now I'm getting tons of orders and the app manages it all for me. I highly recommend them because they care and spend time with you to get you all set up properly. Don't think about it, just do it!

dav...com

Dec 08, 2020  on Bigcommerce

Support - Perfect. Could not have been easier to set up . Tech support took care of set up. Thanks

let...com

Nov 28, 2020  on Bigcommerce

Awesome Customer Service - I started selling at Walmart US and now Canada, and I needed a company that could build a bridge between my BigCommerce store and the Walmarts. And here comes CedCommerce. These reps have been with me throughout the process. I have asked 1000 questions, and they are so helpful and patient. Besides, they have taught me a few shortcuts in the CedCommerce app. I appreciate their attention to detail and quick response to my chats even late at night.

bri...com

Nov 14, 2020  on Bigcommerce

CEDCommerce - I was able to easily setup the WISH integration in my BigCommerce Store with CEDcommerce. Their customer chat support was very helpful in getting me setup quickly and I am already seeing new orders from Wish.

adm...com

Oct 29, 2020  on Bigcommerce

Quick to Respond! - Is much more intuitive and works much better than other feed tools I've used. The best part is how fast someone responds via chat when I have a question. I've chatted both during the day and at 3am -- great customer service!

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