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Customer reviews: Marketplace Connector by CedCommerce

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The BigCommerce Marketplace Connector by CedCommerce simplifies multichannel selling by syncing your BigCommerce store with top marketplaces like Amazon, eBay, and Walmart. This review page aggregates honest merchant feedback, key features, and ratings to help you decide if it’s the right tool for your business.

Reviews (77)

Overall rating
4.5

What Merchants Think

Merchants have mixed reviews about "Marketplace Connector by CedCommerce". While some praise the excellent customer service and smooth integration with platforms like Walmart and Etsy, others have faced significant technical issues and poor communication. The most concerning complaints revolve around billing disputes and the app's functionality not meeting expectations.

Key Strengths

  • Responsive and helpful customer service, often via chat or WhatsApp.
  • Efficient integration with marketplaces such as Walmart, Etsy, and Wish.
  • Assistance with sync and setup processes, even for complex technical issues.
  • Comprehensive onboarding and support for expanding to multiple marketplaces.

Common Concerns

  • Billing issues, including charges after cancellation and difficulty obtaining refunds.
  • Inconsistent app performance, especially in syncing inventory across platforms.
  • Some users experience poor communication and unresolved support tickets.
  • Integration issues, notably with Etsy, leading to manual corrections.

Final Thoughts

"Marketplace Connector by CedCommerce" has the potential to significantly aid businesses in expanding their reach to multiple marketplaces. However, the app's value is marred by technical problems and customer service issues experienced by some users. Prospective customers should weigh the benefits of responsive support and successful integrations against the potential for billing disputes and performance inconsistencies.

jer...com

Sep 23, 2021  on Bigcommerce

Etsy integration - Thank you for making the integration so easy. Great customer service

cyn...com

Sep 21, 2021  on Bigcommerce

The best product feed to Etsy! - I searched a lot of different companies and that would work with my store on big commerce. While some look like they had all the bells and whistle‘s, the thing I was looking for was the best customer support. And these guys show up. They are responsive and they work with you to solve any issues that might occur. I have a custom site so things are never straightforward with the apps that I use, and they found workarounds, creative solutions, and even built special programming for me at a reasonable price. Nothing that I asked for was a problem. And I really think they are the best price out there for this type of service. I had my Etsy store set up within 24 to 48 hours and any issue after that was responded to quickly. I’m very impressed with their capabilities and their care.

Sep 07, 2021  on Bigcommerce

Quality Product Support So Far. - Just got done with a very nice walk through for the app. Feels fairly intuitive now that I know the basics. Looking forward to getting it all connected.

Sep 07, 2021  on Bigcommerce

Quality Product Support So Far. - Just got done with a very nice walk through for the app. Feels fairly intuitive now that I know the basics. Looking forward to getting it all connected.

inf...com

Sep 06, 2021  on Bigcommerce

Amazing Product Support - The Marketplace Connector App is worth the price. The Cedcommerce team had my back throughout the set up process and answered a million questions and helped me address specific processes for my store,. Their communication and support is world class. I highly recommend them for their customer service and for an app that delivers!

inf...com

Sep 06, 2021  on Bigcommerce

Amazing Product Support - The Marketplace Connector App is worth the price. The Cedcommerce team had my back throughout the set up process and answered a million questions and helped me address specific processes for my store,. Their communication and support is world class. I highly recommend them for their customer service and for an app that delivers!

dar...com

Sep 06, 2021  on Bigcommerce

Great Tech Support - VERY Responsive - Amazing response time, even on holiday. I always get fast service, instant issue resolution and I am very impressed with how easy my tech can find my issues and fix them. Highly recommend if you are going to expand your store to Walmart or other 3rd party platforms they can push too!

swt...com

Sep 04, 2021  on Bigcommerce

Feed Quantity - Proficient, courteous did did resolve my issue.

inf...com

Sep 02, 2021  on Bigcommerce

Walmart Account Setup - CedCommerce Team has been a great help from the beginning. They have assisted with helping the team set up the entire Walmart account, as well as all required technical assistance. They have been great at communicating and clarifying any questions or concerns we have. They were also very fast with their responses which made the entire experience great.

tch...com

Sep 01, 2021  on Bigcommerce

Customer Service/Support - The entire team at CedCommerce was very helpful in helping get my store up and running on Etsy and we are confident as we expand out to additional channels the excellent support will continue.

ven...com

Aug 06, 2021  on Bigcommerce

Very Helpful Tech - The support technician, CedCommerce Team & Arpit, was very helpful and solve my problem rapidly. Thanks again

ven...com

Aug 06, 2021  on Bigcommerce

Very Helpful Tech - The support technician, CedCommerce Team & Arpit, was very helpful and solve my problem rapidly. Thanks again

aen...com

Aug 04, 2021  on Bigcommerce

Rough Start with Walmart but CED Saved the Day. - A huge Thanks to Abhishek and the CED support team for kickstarting the feed between BC and Walmart. The free plan had expired and I had orders sitting in Walmart...waiting. Shame on me for not being more watchful. Opened a chat with CED, ordered a Basic annual subscription, and (Pow!) the orders appeared in BC. The whole process took less than 5 minutes. So far, so good.

joh...com

Jul 16, 2021  on Bigcommerce

BEST APP & SUPPORT SERVICES - Fast friendly knowledgeable and ready to help with all my questions. I Love these guys and I'm grateful for all your help! This app is super easy to navigate and upload is rather easy compared to many others out there. Super easy formatting for new ecommerce people like myself. Thanks again for making this transition so comfortable for me as a beginner!

sta...com

Jul 13, 2021  on Bigcommerce

Amazing support - Cedcommerce support is amazing! Helped me with my problem in 5 minutes.

rai...com

Jul 09, 2021  on Bigcommerce

Great service and great app - Cedcommerce support is awesome. They are always available. Harry always comes through with the solution and helps me tremendously. App is pretty responsive compared with the previous version and lot of improvements throughout the time I am with Ced. Go with it.

jha...com

Jul 07, 2021  on Bigcommerce

Good Service - Quick response, got to the root of the problem and resolved very fast.

ste...com

Jul 06, 2021  on Bigcommerce

Superb Support - Always excellent support when needed. Fast and easily accessible.

ste...com

Jul 02, 2021  on Bigcommerce

Tech/Set up help - support really help me with getting my account set up and synced. I even had a few issues with another marketplace integration and the support team helped and responded right away...even late in the evening!

inf...com

Jun 30, 2021  on Bigcommerce

Walmart App and services - the customer service I received went above and beyond all expectations. The support team full went over what was missed, and also helped correct the situation.

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