What Merchants Think

Merchants generally find "LiveChat — AI-powered live chat & customer support" valuable for enhancing customer interaction and increasing sales conversions. However, there are notable concerns regarding recent changes to pricing and functionality, which have frustrated some users.

Key Strengths

• Effective in converting customer inquiries into sales.
• User-friendly interface with easy customization options.
• Real-time visitor tracking and detailed customer insights.
• Seamless integration with websites and mobile apps.
• Highly praised customer service and tech support.

Common Concerns

• Recent software upgrades have removed essential features, causing inconvenience.
• High pricing, especially after the separation of chat and ticketing services.
• Frequent technical bugs affecting usability and Google rankings.
• Difficulty in resolving issues due to limited customer support response channels.
• Misleading pricing structures and unexpected charges.

Final Thoughts

While "LiveChat — AI-powered live chat & customer support" offers robust features that can significantly enhance customer engagement, the recent changes in pricing and functionality have led to mixed reviews. It remains a potent tool for those who can navigate its cost and occasional technical hurdles.