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Customer reviews: LiveChat — AI-powered live chat & customer support

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Reviews (27)

Overall rating
4

What Merchants Think

Merchants generally find "LiveChat — AI-powered live chat & customer support" valuable for enhancing customer interaction and increasing sales conversions. However, there are notable concerns regarding recent changes to pricing and functionality, which have frustrated some users.

Key Strengths

  • Effective in converting customer inquiries into sales.
  • User-friendly interface with easy customization options.
  • Real-time visitor tracking and detailed customer insights.
  • Seamless integration with websites and mobile apps.
  • Highly praised customer service and tech support.

Common Concerns

  • Recent software upgrades have removed essential features, causing inconvenience.
  • High pricing, especially after the separation of chat and ticketing services.
  • Frequent technical bugs affecting usability and Google rankings.
  • Difficulty in resolving issues due to limited customer support response channels.
  • Misleading pricing structures and unexpected charges.

Final Thoughts

While "LiveChat — AI-powered live chat & customer support" offers robust features that can significantly enhance customer engagement, the recent changes in pricing and functionality have led to mixed reviews. It remains a potent tool for those who can navigate its cost and occasional technical hurdles.

cwh...com

Nov 11, 2024  on Bigcommerce

It works, But... - But it's Expensive—even just for three users—and they are now separating the live Chat and Ticketing functionality. I would now need essentially the ticketing service they are taking away and charging me additionally for just so I can use it like I was. At this point, it defeats the purpose—it's too expensive after they separated the Chat and Ticketing services, and even if price weren't a factor, I've seen better. On the Plus side, from what I've experienced, they have Fantastic customer service... only missing a reasonably priced product.

cwh...com

Nov 11, 2024  on Bigcommerce

It works, But... - But it's Expensive—even just for three users—and they are now separating the live Chat and Ticketing functionality. I would now need essentially the ticketing service they are taking away and charging me additionally for just so I can use it like I was. At this point, it defeats the purpose—it's too expensive after they separated the Chat and Ticketing services, and even if price weren't a factor, I've seen better. On the Plus side, from what I've experienced, they have Fantastic customer service... only missing a reasonably priced product.

sal...com

Apr 17, 2019  on Bigcommerce

Nice to have but too many bugs/problems resulting in angry customers - Stopped using it because there have been too many unaddressed problems.

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