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Happy Returns
Simplify returns with 4,000+ locations for easy, immediate refunds.
About Happy Returns
Built by Preferred
Introduction Video
Description
Happy Returns’ software and reverse logistics make returns beautiful for merchants, shoppers, and the planet.
Happy Returns by PayPal is a leading software and reverse logistics company that delivers the industry's only comprehensive returns solution. Its Return Bar network of 4,000+ locations allows shoppers to easily return or exchange without printing or packaging and receive refunds immediately.
Automate returns & exchanges
Automate returns and exchanges via a branded returns portal that's free to merchants using PayPal Checkout. Customize return reasons and refund methods and apply policy rules automatically. PayPal Checkout fees still apply.
Convert refunds into exchanges
Recommend exchanges based on shopper return reason and available inventory. Returns are recorded directly in simple, clean transactions.
Streamline international returns
Standardized international returns experience with language localization, flexible shipping options, and a consistent experience that benefits both shoppers and customer service teams.
Reduce returns shipping costs
Connect to your carrier to generate shipping labels or use our low rates for additional savings. Upgrade to box-free return drop off at our expansive network of Return Bars across the U.S. for an additional fee.
Pros
- Over 4,000 locations for convenient and immediate refunds without printing or packaging.
- Automated returns and exchanges via a branded returns portal for merchants using PayPal Checkout.
- Customization of return reasons and refund methods with automatic policy application.
- Encouragement of exchanges by recommending alternative products based on return reasons.
- Integration and straightforward transaction recording.
- Streamlined experience for international returns with language localization and flexible shipping.
- Potential reduction in shipping costs through carrier connection and low shipping rates.
- Convenient box-free return drop-off at Return Bars for a nominal fee.
Cons
- PayPal Checkout fees still apply, which may incur additional costs for merchants.
- Box-free return drop-off at Return Bars requires an additional fee.
- Some users might find the need to upgrade for certain features as a downside.
- Limited to users and merchants connected to PayPal, potentially excluding others.
Key Features
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