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Gratisfaction: Loyalty. Giveaways. Contests. Birthdays logo

Customer reviews: Gratisfaction: Loyalty. Giveaways. Contests. Birthdays

Develop by appsmav.com

Reviews (23)

Overall rating
5

What Merchants Think

Overall, merchants regard "Gratisfaction: Loyalty. Giveaways. Contests. Birthdays" as a highly efficient and user-friendly app for managing loyalty and rewards programs. Many highlight the app's seamless integration, ease of setup, and the exceptional support provided by the customer service team. Merchants appreciate the comprehensive feature set that allows them to effectively engage with their customers while also noting the app’s affordability compared to competitors.

Key Strengths

  • Seamless and quick installation process.
  • Exceptional customer service and support, notably from team members like Praveen.
  • Comprehensive feature set including giveaways, contests, and social media engagement.
  • Customizable and flexible loyalty program options.
  • Free plan available with a full range of features.
  • Positive impact on customer engagement and traffic growth.

Common Concerns

  • Initial setup can be confusing for some users.
  • Desire for more integrations, particularly with email service providers.
  • Need for more instructional guidance or tutorial within the app.

Final Thoughts

"Gratisfaction: Loyalty. Giveaways. Contests. Birthdays" has been well-received by merchants who appreciate its robust features and exceptional support. Despite minor challenges during setup and a wish for expanded integrations, the app's significant advantages, including a free comprehensive version, make it a valuable tool for businesses looking to enhance customer loyalty and engagement.

rob...com

Feb 24, 2025  on Bigcommerce

Quickest install ever - What a nice piece of kit. Was super easy to install once i had the assistance of livechat support helping me through each step. Its rare enough to see install going completely smoothly but this did so well done guys on a very nice, easy to set up, well designed, well thought out UX. I wish it was always this easy

bri...com

Nov 14, 2024  on Bigcommerce

Great Rewards Program - The Gratisfaction team is very hands on and quick at responding when we need help in the app. There are some limitations to what you can offer with their rewards program, but it is very comprehensive otherwise. I would also appreciate further integration with our email provider so that we can send redemption emails and the like through our ESP instead. Overall, it is a great starter app for those looking to create an online rewards program for their business.

chr...com

Dec 30, 2022  on Bigcommerce

5 star App - A fantastic app with exceptional customer service. The features on the app are awesome and easy to understand and integrate with Big Commerce. Various loyalty options allows us the flexibility to tailor make and reward our customers on multiple fronts. I was truly impressed with the level of customer service extended to us and the support team helped us trouble shoot some initial hick ups we faced and going out of way to ensure we were thoroughly satisfied. I would certainly recommend the app

nai...com

Oct 03, 2022  on Bigcommerce

Awesome Integration - Gratisfaction is an awesome App. I loved the way the app's dashboard is set up at the time of installation. Simple and straightforward steps and the App got integrated into my store. Easy customization of almost all components of the app. Thanks for such an app design. I actually needed it so that I could reward my customers during purchases.Since my store is still an MVP, I am just integrating things. But definitely, your app will help me a lot. I would need such apps or services that would help to conduct kids' activities, organize some fun events, social media engagement, etc.

inf...com

Jun 13, 2022  on Bigcommerce

Great app, excellent team. - This app is a great way to rewards customers. The app is easy to set up and the support you get from the team makes the set up very easy. I highly recommend this app.

gre...com

May 02, 2022  on Bigcommerce

Very easy to use, A+ support - Very easy to use, been using for a few months and extremely happy. Support is on point, very easy to contact. Also provides helpful tips to get more subscribers. Highly recommended!

adm...com

Aug 27, 2021  on Bigcommerce

Great App and Best Customer Service - I tried multiple Loyalty Apps for our customers. This is the easiest and affordable way to give back to our loyal customers and new referrals. For a short period of time using this app we gain a lot of traffic and new subscribers. I just upgraded from 500 to 5000 users. Hoping that I need to upgrade sooner than later. Praveen helped me to resolve some technical issues. Very knowledgeable and courteous. A MUST HAVE APP in your store!

mik...com

Jul 09, 2021  on Bigcommerce

Far & Away The Best Loyalty Rewards Program Out There - I ran a trial with all of the major apps that offer loyalty rewards programs, and Gratisfaction offers far and away the most bang for your buck, along with excellent customer service. The only downside is that the initial setup can be a little bit confusing, but do not let that lead you astray, as with just a few emails to customer service I had the program up and running, and it is absolutely fantastic! So many extras included I have not even had the time too check them all out yet, but if you are looking at Smile for example...stop looking...this one is WAY better!

cub...com

Feb 08, 2021  on Bigcommerce

Great App, Excellent Service - I have used a few different loyalty programs prior to and so far this seems like the best one a ton of options to make it unique and fun with the scratch wins and all..

dee...com

Aug 21, 2020  on Bigcommerce

Great App and Service - This is a great app and is perfect for growing customers as well as keeping existing ones very happy. I know our customers love being rewarded as do we and I am thankful for the amazing customer service we found too. No problem was to small in helping to set up our app. Thank you to all!

7ki...com

Jun 26, 2020  on Bigcommerce

Nice Customer Service - I needed a better rewards app for my customers and found this one to be more easy and a better choice. I had a bit of trouble the next day due to my browser and the Customer Service person, Praveen knew exactly what to do. He was perfect and I upgraded to the better program. I love this kind of fast and nice customer service. Thank you!

pol...com

Jun 09, 2020  on Bigcommerce

Great Customer service - They have always been quick to reply back and take care of my questions efficiently and without complaint. Happy I went with this company for my rewards program.

onl....jo

Jun 09, 2020  on Bigcommerce

Nice App and good team - we like this app is easy to use and the customer services is perfect thanks

tsc...com

Mar 12, 2020  on Bigcommerce

100% PERFECT APP **WOW** - Honestly, i give this app 5 stars, easy to use, works perfectly, regain customers, new and old ones. Service customers always there when you need theme. A big thank you.

lav...com

Jan 08, 2020  on Bigcommerce

Setting up my Rewards - I set up this app. for my New Store and set up was SUPER EASY. The App looks to be easy to understand and use for us with no computer skills. I did have questions and I HATE EMAIL but I used CHAT and that worked out my questions were answered and the support team was really nice. I am so excited to see my rewards program in action. I love that it also work with ETSY. Thanks Guys

fra...com

Nov 06, 2019  on Bigcommerce

Fast & Efficient Support - One of the best app support I've received among the rest I've tried. Solves your issue quickly and with a customer-first approach. Awesome!

bec...com

Sep 11, 2019  on Bigcommerce

Excellent App & customer service to match - I'm impressed! I have installed Gratisfaction & Scratch and win by Apps Mav and they are both outstanding. So easy to use and I can see the benefits already. The customer service is also 5 star. I haven't needed support for setting these apps up (it's so easy) but Praveen checked in and helped me out with a question re white label and upgrades. Do yourself a favour and get this app if you are looking for a sensational loyalty rewards program. Bec - Kids Got Sole

inf...com

Jul 18, 2019  on Bigcommerce

Apps Mav Customer Service is 5 Star - I rarely write reviews for my vendors as I expect customer service to be part of what I pay for. However, every now and then, there is a company that exceeds my expectations and surprises me with extraordinary customer service. Apps Mav is one of those. I echo the other 5 star ratings for this company. Believe me, it's true. I experienced immediate answers, no spin honesty, responsive and helpful support, great pricing. A shout out particularly goes to Praveen at Apps Mav. At ECBlend Flavors we were looking for something better for our customers than just a Loyalty program, we wanted to reward our customers for their loyalty and gratisfaction fills that nicely. We are in the process of switching over from our current program (which does not meet Gratisfactions features for nearly double the price), so look for our launch soon. On Scratch and Save, check it out at ecblendflavors.com. In the middle of setting up, Praveen "dropped in" via in-app chat support to ask if I needed any help with the setup or had any questions. Every email I've sent has been responded to, and every issue was confirmed as resolved by Apps Mav before they closed the ticket. EXCEPTIONAL Customer Service for an EXCEPTIONAL app. Feel free to check out our site and see for yourself, or drop me an email if you have questions about our experience with this company. This is a small company, eager to please and it shows in everything they do. - Carol W, ECBlend Flavors

Dennis Christo

Jul 17, 2019  on Bigcommerce

Amazing Feature Set and Service - I'm a BigCommerce Partner (Redline Minds) and just set this app up for my client, Karambit.com. We have significant experience working with other loyalty programs including Smile.io and Loyalty Lion. Those are good apps too. However, I became aware of Gratisfaction when we were working on a WordPress store. My initial attraction was the ability to add contests and events without paying for yet another app. Gratisfaction is also less expensive than the two mentioned above. So next step was to go ahead and test it. It installed very easily. I think the UX would benefit from a bit more tutorial but their customer support via live chat was excellent and my questions were soon answered. Even at the free level, we can offer quite a few MORE ways to earn points. This is a big deal since we have large audiences on YouTube and Pinterest, in addition to Facebook and Instagram. Twitter is not a major focus for us. But as a marketer, it's my job to get my client's website in front of as many interested humans as possible, so more places is good!There are also quite a few more customizations available to the look and feel than the other programs. One feature they need to add later is the ability to edit the footer and header of all emails. I'd really prefer to put our branded header and footer on them so they match all other communications. They seemed eager for that feedback so hopefully they'll add this feature soon.We'll be testing the Giveaways next. Stay tuned. So far off to a fabulous start.

joh...com

Feb 28, 2019  on Bigcommerce

Gratisfaction - I love Gratisfaction from AppsMav! The team is very responsive and cares about your success. This product melds beautifully in the background and works seamlessly with very little effort to run. Please feel free to reach out to me on particulars. I would be happy to share more about how I leverage the program to grow my business. [email protected]

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