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Customer reviews: Gorgias

Develop by gorgias.com

Reviews (29)

Overall rating
4.6

What Merchants Think

Overall, merchants find Gorgias to be a highly effective and user-friendly customer service platform. Many commend its ease of installation and integration, particularly with Shopify, and appreciate its ability to streamline customer service processes. The consensus is that Gorgias enhances communication efficiency and improves customer satisfaction, making it a recommended tool for businesses looking to optimize their customer service operations.

Key Strengths

  • User-friendly interface
  • Easy integration with platforms like Shopify, Klaviyo, and BigCommerce
  • Time-saving features like rules, macros, and centralization of communication channels
  • Strong customer support and responsiveness from the Gorgias team
  • Frequent updates and feature releases

Common Concerns

  • Expensive pricing for some merchants
  • Incomplete integration with BigCommerce compared to Shopify
  • Lack of automation features for BigCommerce stores
  • Occasional issues with syncing customer and order information

Final Thoughts

Gorgias is well-regarded for its robust and comprehensive features, especially for Shopify users. However, it faces challenges in fully integrating with BigCommerce, which affects its automation capabilities. Despite these limitations, merchants largely view Gorgias as a worthwhile investment that effectively enhances customer service efficiency and satisfaction.

adm...com

Oct 19, 2022  on Bigcommerce

Great App. - Great Customer service.

dbr...com

Oct 09, 2022  on Bigcommerce

Very user friendly! - Very user friendly. The app allows us to easily keep track of all our communication. Way easier than handling our emails in a regular email inbox. It allow us to save a lot of time compared to managing the conversation in our regular inbox. Love the app, 100% recommend.

ale....uk

Sep 22, 2022  on Bigcommerce

Easy to install and use - Our customers love the ease of communication now. The app was easy to install and configure!

cha...com

Sep 13, 2022  on Bigcommerce

Best in the biz - The new integration Gorgias built makes it the perfect CS/helpdesk solution for BigCommerce store owners. It's lightning quick — customer and order changes appear in realtime — and has rules and macros to help you save time. They consistently release updates and they take customer feedback seriously. I definitely recommend Gorgias.

kat...com

Aug 10, 2022  on Bigcommerce

Support Tickets Solved - We were happy Zendesk customers not really looking for an alternative. Zendesk dropped integration with BigCommerce and the problems began. We sought an alternative and landed upon Gorgias. We are so happy we did, Gorigias has really helped us streamline our customer service support tickets. Our customers are much happier with our customer service and internally we feel much more organized. Gorgias just has a lot more features included out of the box that we were having to pay extra for in Zendesk.

con...net

Aug 07, 2022  on Bigcommerce

Hello Gorgias - Much better tool than reamaze!

sal...com

Aug 07, 2022  on Bigcommerce

good - so far its goof

ken...com

Aug 01, 2022  on Bigcommerce

Great Product - A great tool for customer service. You can manage everything in one place, social questions, chats, email support. Integrates easily with BC and alot of other tech, like Klavyo and Shipstation. Loaded with other features, great tech support and priced fairly. Try it... you'll like it!

jre...com

Aug 01, 2022  on Bigcommerce

Gorgias - We are very happy with Gorgias

jer...com

Jul 30, 2022  on Bigcommerce

Gorgias - The best customer service management platform out there. Easy to integrate and use

zac...com

Jul 29, 2022  on Bigcommerce

Great product - Great product, a little expensive, but works perfectly. Integrates with many platforms and no issues whatsoever.

hsc...com

Jul 29, 2022  on Bigcommerce

Easy to use - Gorgias has been a blessing as it is so easy to integrate with BigCommerce, Klaviyo, Social Media platforms and more. My customer service team loves it as do I.

fel...com

Jul 29, 2022  on Bigcommerce

Kudos - Excellent app. It helped us revamp our customer service approach by offering a better service to our customers at a lower cost.

ber...com

Jul 28, 2022  on Bigcommerce

Best solution out there - I've tried 1 other big platform, and switching to Gorgias has been a great decision - they know their customer (Ecomm merchants) and their solution has everything you need! The pricing model makes alot more sense too

jer...com

Jul 25, 2022  on Bigcommerce

Excellent App - Gorgias is a wonderful app. If you're looking for a way to manage your messaging throughout your platforms, this is the solution for BigCommerce. Easy to use and customize for your own needs. The front-end training is top notch, too.

man....au

Jul 24, 2022  on Bigcommerce

Good Customer Service Platform - A good customer service platform that does exactly what you'd expect. Makes managing customer service issues & enquiries simple.

and...com

Jul 20, 2022  on Bigcommerce

Easy to use platform - Gorgias is an easy to use platform. Waiting for them to add automation for BigCommerce simular to what they have with Shopify

ada...com

Jul 13, 2022  on Bigcommerce

Great software - We migrated to Gorgias from a competing vendor last year. The transition was easy and seamless. Our team likes being connected to the website backend to view order information. I wish that the integration to BigCommerce worked as well and had as many features as the shopify integration.

ste...com

Jul 11, 2022  on Bigcommerce

The best - Gorgias is the ultimate organization tool for never missing a conversation with a customer.

inf...com

Jul 07, 2022  on Bigcommerce

Helpful App! - We just launched the app a couple of months ago. It seems like the bugs that other reviews mentioned are worked out. It was pretty simple to get it launched and to learn how it works. We use it to integrate a few somewhat disjointed customer inquiry channels into one place. The people at Gorgias were always really responsive and helpful when we had questions. We're a fan!

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