Taranker.Com Logo
  1. Home
  2. Bigcommerce
  3. Customer reviews: Gorgias
Gorgias logo

Customer reviews: Gorgias

Develop by gorgias.com
View info

Reviews (29)

Overall rating
4.6

What Merchants Think

Overall, merchants find Gorgias to be a highly effective and user-friendly customer service platform. Many commend its ease of installation and integration, particularly with Shopify, and appreciate its ability to streamline customer service processes. The consensus is that Gorgias enhances communication efficiency and improves customer satisfaction, making it a recommended tool for businesses looking to optimize their customer service operations.

Key Strengths

  • User-friendly interface
  • Easy integration with platforms like Shopify, Klaviyo, and BigCommerce
  • Time-saving features like rules, macros, and centralization of communication channels
  • Strong customer support and responsiveness from the Gorgias team
  • Frequent updates and feature releases

Common Concerns

  • Expensive pricing for some merchants
  • Incomplete integration with BigCommerce compared to Shopify
  • Lack of automation features for BigCommerce stores
  • Occasional issues with syncing customer and order information

Final Thoughts

Gorgias is well-regarded for its robust and comprehensive features, especially for Shopify users. However, it faces challenges in fully integrating with BigCommerce, which affects its automation capabilities. Despite these limitations, merchants largely view Gorgias as a worthwhile investment that effectively enhances customer service efficiency and satisfaction.

kco...com

Jul 18, 2022  on Bigcommerce

Gorgias Start - Our customer service inbox was a dumping ground for junk mail and spam so setting up macros and rules to focus on the customer emails that matter have been very helpful. I agree with other reviewers that the BIgCommerce integration is lacking the bells and whistles that its Shopify counterpart has. If we ever get the robust self-service capabilities in Chat, this platform will be a game-changer.

sal...com

Jul 13, 2022  on Bigcommerce

Versatile, but not fully integrated - Gorgias is very open-ended, so savvy users (or those with access to savvy devs) can leverage it to do a lot of things that aren't in the box by default. The BigCommerce integration isn't fully fleshed out at this time, but is supposedly on the map for this year.

con...com

Jul 13, 2022  on Bigcommerce

Gorgias has benefits for solopreneur - I am now able to much better consolidate various conversations and customer orders. An extra benefit is to be able to send links and messages via Chat, SMS/MMS, and email, even while on the phone with a customer or prospect.Having all in one place has become critical to my work quality and efficiency in helping my peeps.

ken...com

Jul 13, 2022  on Bigcommerce

Automation for BigC is lacking but a great platform! - Great software but the only challenge with Gorgias is the self-service features not supporting BigCommerce stores and only Shopify right now. Like other comments we were told self-service automation is coming to BigCommerce, but still no timeline. We did several rule hacks to compensate for the lack of automation for BigCommerce which helps in the interim but really can't wait for full automation support. However, our customer support team absolutely loves the platform which has really helped streamline and "centralize" incoming communications across several channels they support.

cha...com

Jul 11, 2022  on Bigcommerce

Once they add automation, it will be unbeatable - As it stands, Gorgias is the best help desk/live chat solution that I've found for our store — and I've trialed a TON of them. It's powerful, yet easy to use, and it makes handling our tickets much easier.The only thing keeping me from giving it 5 stars is the lack of automation features for BigCommerce stores. Those are Shopify only. I was told automation is coming to BigCommerce soon, but I can't get an exact answer on the timeline for delivery. Still, we're very happy with Gorgias.

Scroll to Top