Glew Analytics logo

Customer reviews: Glew Analytics

Develop by Preferred

Reviews (16)

Overall rating
4.5

What Merchants Think

"Glew Analytics" is highly regarded by merchants for its detailed and accurate analytics capabilities, particularly when integrated with platforms like BigCommerce. Users appreciate its ability to consolidate data from multiple sources into a single, comprehensive view that aids in informed decision-making. The user-friendly interface and excellent customer support further enhance its reputation. However, some users have raised concerns about the app's complexity and billing practices.

Key Strengths

  • Comprehensive analytics and reporting capabilities.
  • Integration with multiple platforms (e.g., BigCommerce, Amazon, Google).
  • Customizable and intuitive user interface.
  • Excellent customer service and support.
  • Daily reports and snapshots providing actionable insights.
  • Facilitation of effective decision-making across business operations.

Common Concerns

  • High pricing for premium features.
  • Complexity in meeting specific analytics needs promptly.
  • Lengthy contract commitments and cancellation terms.
  • Occasional delays in customer support response.

Final Thoughts

"Glew Analytics" is esteemed by many as an invaluable tool for businesses seeking in-depth insights and comprehensive analytics capabilities. While the app stands out for its integration flexibility and detailed reporting, potential users should be mindful of its cost and contract terms. Despite some criticisms, the majority view Glew as an essential asset in the eCommerce analytics space, especially for BigCommerce users.

abe...com

Jul 02, 2024  on Bigcommerce

Great Analytics Solution - I've been using Glew for several years now. The pro version provides many more insights than the default BigCommerce analytics. Glew's free starter version is also worthwhile. Their morning daily snapshot email provides a nice overview of key metrics from the previous day. You can also create custom reports. Most importantly, the data is accurate, which I can't say about others I've tried (e.g. DataBox). They're also working on an AI feature that should make pulling insights from the data easier. Assuming you spend the time to dive into everything the paid versions offer, it should still be worth the high price tag.

rde...com

May 14, 2024  on Bigcommerce

Great Free Analytics - Glew provides key missing reports that allow us to better understand our performance across categories. The segmenting and filtering capabilities are extremely easy to use and let you configure your reports exactly like you need them.

hna...com

Apr 19, 2024  on Bigcommerce

Ease of Use - Glew is extremely easy to use and provides clear data. I have not utilized Glew to its full potential but I am increasingly turning to Glew for insights into product performance and overall store growth. It is very intuitive and simple to use.

mdu....uk

Apr 15, 2024  on Bigcommerce

Great all around functionality - Glew has been great and providing us analytics and sales data in a way we never thought we would be able to achieve. Its incredibly flexible in what it does and integrates into many other platforms we use.Its allowed us to improve decision making in both sales and purchasing and allowed is to increase indept analytics in ranges we would have had to normally guess.Its been a massive relief to have something like glew available to us. Would certainly recommend.

bra...com

Mar 04, 2024  on Bigcommerce

Excellent Customer Service - Glew has proven to be an indispensable asset for our online business, seamlessly integrating with multiple platforms such as BigCommerce, Klaviyo, Amazon, Amazon Ads, Google Search and Ads, Facebook, and TikTok. The software's ability to consolidate data from these diverse sources is truly remarkable, offering us a comprehensive and unified view of our business operations. The efficiency with which Glew handles this amalgamated data is a game-changer, enabling us to analyze intricate details and metrics with unprecedented speed.What sets Glew apart is its capacity to transform what would otherwise be a time-consuming and arduous task into a quick and insightful process. By merging data from various sources, Glew empowers us to answer complex business questions in a matter of minutes, a feat that would take days if done manually. The user-friendly interface further enhances the overall experience, making it accessible for users with varying levels of technical expertise. Glew has undeniably become an indispensable tool in our arsenal, streamlining our analytical processes and providing valuable insights to drive informed decision-making for our online business.

sal...com

Dec 18, 2022  on Bigcommerce

Necessary for any business! - Big Commerce has all but killed any analytics. Glew to the rescue! I find just about everything I need right here, readily available. Absolute must for any Big Commerce store.

kca...com

Jan 21, 2022  on Bigcommerce

Absolutely Crucial - This is the kind of product that every eCommerce outfit on BigCommerce will need. Unless you’ve got a guy dedicated to crunching numbers to get the analytics you need. In our case we didn’t and Glew really fills that void. It’s something I can see us using years into the future.

rbe...com

Jul 27, 2021  on Bigcommerce

Essential for Online Operations - Analytics and reporting are extremely important to streamline our online operations, lower costs and maximize profits.We used to create customer exports in BigCommerce for orders, clients, and products. Cross-reference that information with Google Analytics, ShipStation, Social, and Campaign metrics. Getting simple answers was difficult, time-consuming, and incomplete.We installed Glew with the one-click application and all that has changed. We now have complete visibility to all our important data across all integrations in one place. This has been a game-changer for how we make decisions on pricing strategies, shipping policies, customer loyalty programs, and expensive marketing programs.Installation and setup were fast and straightforward. Within an hour Glew was connected to BigCommerce, GA, QuickBooks, ShipStation, MailChimp, and many other integrations. Out-of-the-box reporting is very well thought out, easy to customize, and save for real-time answers. With Glew Plus, we can create custom reports that integrate with our ERP system for a full cradle-to-grave view of all of our operations.Support has been rock solid. Great company to do business with. Highly recommend.

sla...com

Apr 26, 2021  on Bigcommerce

Flexible and complete - Still new to this app, but the flexibility and depth beat anything I've seen.

jas...com

Apr 14, 2021  on Bigcommerce

Very Extensive Metrics and Analytics - I had been looking for an analytics platform that combined data from multiple sources to give a more comprehensive view of my business, and that also did a deeper dive into my customer and inventory analytics. I've looked at many platforms in the past, but couldn't find one that checked off all the boxes until I discovered Glew. It has a comprehensive list of out of the box metrics that has far exceeded what I was looking for, and the list of 3rd party data sources it has pre-built integrations with is very extensive. I'm only scratching the surface of the data and insights I now have access to. I received a walk through demonstration when I first signed up that was very helpful and the handful of minor questions I've had have been answered very promptly. I'm very happy with Glew.

mar....uk

Apr 14, 2021  on Bigcommerce

Great Customer Service & Support - We've recently moved to BC from Shopify and found that the reporting wasn't comparable. I was struggling to get the user-friendly information I'd become accustomed to. Despite one negative review, which, to be honest, I disregarded because it was so out of kilter with the other positive reviews ( as a business owner, you can kind of guess where that might have come from!), I contacted Glew and have been delighted with the response. I spoke to Chris Elliot THE SAME DAY, which I thought was unbelievable service and my data started downloading that day on my free trial. On day 1 Chris ran through the various key metrics I could expect from Glew. I was impressed! Later, I checked my data but couldn't access it and Chris came back to me again quickly to explain that the data was still downloading. I then had a second call where Chris went through my data and helped me set up a couple of reports I was needing. All in all delighted with the superb support, the data and how easily you can manipulate it to exactly what you need. And what's more it's all in the one place - no going between Google Analytics, Ads Manager, Big Commerce etc. LOVE IT! By the way - watch the Mark Miano academy videos - I love how he explains everything so well!

mar...com

Apr 06, 2021  on Bigcommerce

The Ying to BigCommerce's Yang - We've seen 10x more traffic and sales since we migrated from a homegrown version of Magento to BigCommerce. BC's lack of any in-depth analytics created a data vacuum and we started looking for any way to grade our progress. We were initially skeptical at first, but once we installed Glew’s App, we were hooked. My entire staff now gets daily reports that are in-depth, actionable and complete. We find tweaks every day to problems that we didn’t know we had. Their support is actually a human with a telephone, who knew that even existed anymore. If you have a chance, ask for Chris Elliot as your contact, he’s knowledgeable and will walk you through any questions you have.

gai...com

Apr 06, 2021  on Bigcommerce

Best analytical app EVER! - I have worked on a lot of websites and the GLEW app is absolutely the best I have ever used. It is easy to use and has so many relevant reports that help drive business in a smart way. The email integrations are amazing and make targeting your customers easy and effective. Wouldn't do with out it now.

for...com

Apr 05, 2021  on Bigcommerce

I can't run my business without Glew! - I use Glew daily to check what’s working and what’s not, sales, ad spend, top performing products, customer LTV, building out audiences for FB, etc. I use the data I get from Glew to dictate future orders which saves me a ton of money on unsold product, and ensures I have the sizes and styles people have been looking for historically. Their customer service is second to none, and any questions I have are answered immediately. This is the best $ I spend all month on my business!!

Scroll to Top