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Customer reviews: Glew Analytics

Develop by Preferred

Reviews (16)

Overall rating
4.5

What Merchants Think

"Glew Analytics" is highly regarded by merchants for its detailed and accurate analytics capabilities, particularly when integrated with platforms like BigCommerce. Users appreciate its ability to consolidate data from multiple sources into a single, comprehensive view that aids in informed decision-making. The user-friendly interface and excellent customer support further enhance its reputation. However, some users have raised concerns about the app's complexity and billing practices.

Key Strengths

  • Comprehensive analytics and reporting capabilities.
  • Integration with multiple platforms (e.g., BigCommerce, Amazon, Google).
  • Customizable and intuitive user interface.
  • Excellent customer service and support.
  • Daily reports and snapshots providing actionable insights.
  • Facilitation of effective decision-making across business operations.

Common Concerns

  • High pricing for premium features.
  • Complexity in meeting specific analytics needs promptly.
  • Lengthy contract commitments and cancellation terms.
  • Occasional delays in customer support response.

Final Thoughts

"Glew Analytics" is esteemed by many as an invaluable tool for businesses seeking in-depth insights and comprehensive analytics capabilities. While the app stands out for its integration flexibility and detailed reporting, potential users should be mindful of its cost and contract terms. Despite some criticisms, the majority view Glew as an essential asset in the eCommerce analytics space, especially for BigCommerce users.

kev...com

Apr 12, 2023  on Bigcommerce

I regret signing up for Glew service - I signed a 1-year Glew Plus contract and I really regretted it soon afterwards. After their Sales guy convinces you they can do what you're asking for, you sign their contract, and then 4 weeks later realize they in fact cannot do what you want in the timeframe the Sales guy promised. It was roughly 3-4 months later by the time their developers had created the report I originally asked for. And it was still not 100% accurate because they don't use a Quality Control process that ensures the developers understand what you are asking for and validating against. I do not recommend this company for complex analytics needs.

tea...com

Apr 13, 2021  on Bigcommerce

Awful Billing Practices & Poor Customer Support - Don't engage with Glew unless you want to be locked into long contracts and poor customer support. They lock you into 1-year deals and make it very hard to cancel. The customer support usually takes a couple of days to reply in earnest.

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