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Customer reviews: Form Builder by MightyForms

Reviews (18)

Overall rating
3.6

What Merchants Think

The "Form Builder by MightyForms" app has received mixed feedback from users. Many appreciate its ease of use and comprehensive set of features, while others express dissatisfaction with its reliability and customer support. Although the app offers a multitude of functionalities and customization options, some merchants are wary of its payment model and response times from the support team.

Key Strengths

  • Ease of use and quick setup
  • Highly customizable and offers robust form-build options
  • Beautiful, responsive design suitable for various platforms
  • Good for integrating forms and managing submissions
  • Support for PDF form conversion and integration with Google Sheets
  • Effective drag-and-drop form creation

Common Concerns

  • Inconsistent form performance and email delivery issues
  • Lack of responsive and effective customer support
  • Misleading pricing information; perceived as expensive by some users
  • Issues with forms not working or stopping without notice

Final Thoughts

Overall, "Form Builder by MightyForms" is a powerful tool with diverse applications for creating interactive and visually appealing forms. However, despite its strengths in customizability and ease of use, the app is currently hindered by reliability issues and concerns regarding customer support, which might impact its value proposition for some users.

mik...com

May 10, 2024  on Bigcommerce

Not Free - The from setup and features were fine easy to use. the challenge is all we need is a simple form plugin. This one was listed as free with "no recurring fees" but there is a free trial for 30 days then it requires $29/mo

cwg...com

Apr 19, 2021  on Bigcommerce

Waste of Time - The MightyForm app was easy to install and easy to navigate. However, the app never fully worked within the BC environment. After reaching out to BC support and multiple days back and forth with MightForms support personnel, my forms were never able to be published without MightyForm doing it from the back end. Subsequently, it was impossible to make updates to the form once MightyForm personnel 'published' the form for me. Day after day, MF Support said "we're looking into the problem" but I finally had to give up on this app as it did us no good since we couldn't get the app to work properly even with MF intervention.

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