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Customer reviews: Form Builder by MightyForms

Develop by mightyforms.com
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Reviews (18)

Overall rating
3.6

What Merchants Think

The "Form Builder by MightyForms" app has received mixed feedback from users. Many appreciate its ease of use and comprehensive set of features, while others express dissatisfaction with its reliability and customer support. Although the app offers a multitude of functionalities and customization options, some merchants are wary of its payment model and response times from the support team.

Key Strengths

  • Ease of use and quick setup
  • Highly customizable and offers robust form-build options
  • Beautiful, responsive design suitable for various platforms
  • Good for integrating forms and managing submissions
  • Support for PDF form conversion and integration with Google Sheets
  • Effective drag-and-drop form creation

Common Concerns

  • Inconsistent form performance and email delivery issues
  • Lack of responsive and effective customer support
  • Misleading pricing information; perceived as expensive by some users
  • Issues with forms not working or stopping without notice

Final Thoughts

Overall, "Form Builder by MightyForms" is a powerful tool with diverse applications for creating interactive and visually appealing forms. However, despite its strengths in customizability and ease of use, the app is currently hindered by reliability issues and concerns regarding customer support, which might impact its value proposition for some users.

smc...com

Sep 02, 2024  on Bigcommerce

Not worth the money - Not worth the money

vlo....co

Aug 08, 2023  on Bigcommerce

No Support and Tool Doesn't Work - Form worked great for a while then we had issues where the emails wouldn't send to us. Eventually MightyForms helped resolve the issue but it took a while and wasn't a perfect fix!Last Monday they sent an email stating we'd used 50% of our plan, which had just renewed for the month. I tried to log in to check, but couldn't login! Emailed them and still, over a week later, no respose!! I have chased several times since. Going to find another tool, as this doesn't work properly and the support is awful!

gre...com

May 10, 2023  on Bigcommerce

will stop working anytime without notice - Forms are amazing looking and things are great until everything stops working at anytime without any notice, good luck trying to recover from that. Your customers will think they are emailing you, but nope, Mighty Forms overall is too unreliable to actually get you those emails, and therefor the trust is lost.

may...com

Dec 14, 2022  on Bigcommerce

ripoff - This is a contact form. Why in the world do you think these prices are even remotely legit. Should be free or next to it

and...com

Dec 08, 2022  on Bigcommerce

No Support - Worked good for awhile but became inconsistent in delivering messages to us. Sometimes we get them, sometimes we don't. Company does not respond to any support messages. Have sent several over the last few months with no answer.

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