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Customer reviews: Fera Reviews

Develop by fera.ai

Reviews (44)

Overall rating
4.8

What Merchants Think

"Fera Reviews" is highly praised by merchants for its ease of use, seamless integration, and flexible customization options. The app is recognized as a user-friendly platform that offers a vast array of features tailored to enhance customer engagement and increase conversion rates. Merchants have specifically appreciated the excellent and responsive customer support provided by the Fera team, which is noted as a key factor in their positive experiences.

Key Strengths

  • Easy installation and setup with minimal need for coding
  • Excellent customer support that is quick and effective
  • A wide range of customization options and widgets
  • Affordable and transparent pricing model
  • Comprehensive feature set, including photo and video reviews without additional costs
  • Effective at boosting conversions and providing valuable customer insights

Common Concerns

  • Difficulty in acquiring photo reviews compared to other platforms
  • Issues with photo display sizes
  • Some users experienced initial setup errors, like 404 errors
  • Requests for additional features, such as social media sharing capabilities

Final Thoughts

Overall, "Fera Reviews" is regarded as a top-notch app by many merchants, especially those operating on platforms like BigCommerce. Its usability, supportive customer service, and cost-effectiveness make it a popular choice for small businesses aiming to increase customer interaction and sales. While there are a few areas for improvement, the general consensus highlights the app as a highly recommended and reliable tool for managing customer reviews.

sev...com

Nov 23, 2021  on Bigcommerce

After Yotpo nightmare.... - This app, the service and the pricing is a dream! Suffered years through Yotpo's clunky app and subpar service -- so thankful for Fera at the moment and hope the service continues to be this fantastic!

sup...com

Oct 10, 2021  on Bigcommerce

EASY TO USE WITH MOST OF THE REQUIRED FEATURES - Fera has clean and simple interface without compromising on features.

jas...com

Oct 07, 2021  on Bigcommerce

Fera is a Necessary tool for eCommerce Marketers - Fera has a huge suite of tools that influence shopper behavior. The platform give you full control of all the mirco engagements on your customer's journey to purchase. Highly recommend.

edi...com

Sep 26, 2021  on Bigcommerce

good! -

ann...com

Aug 31, 2021  on Bigcommerce

easy to use - thank you!

sal....au

Aug 20, 2021  on Bigcommerce

great app - A great cart converter & staff always quick to assist. Thank you!

tho....uk

Aug 02, 2021  on Bigcommerce

So many features - Great App. I used Fera previously and since reinstalling on our site it has been much improved, with a new interface etc. So many features!! Would highly recommend.

hon...com

Jun 19, 2021  on Bigcommerce

EASY - VERY EASY TO USE

sup...com

May 25, 2021  on Bigcommerce

Nice and easy - Nice and easy

hdi...com

Apr 27, 2021  on Bigcommerce

Fantastic Shipping countdown timer for Bigcommerce - I had a countdown timer on my product pages before. One of those timers like you see on that big marketplace. You know the order within the next 3 hours and 32 seconds and get delivery by day? So I broke my script that I had found last year and installed on my Bigcommerce site. I really couldn't find it again and was scouring the web for a new script that actually worked. Then, just as I was about to give up, I found this app! within 3 minutes, I had a new countdown timer on my product pages but this one was so much better. This one allows me to select the days of the week for shipping and delivery, it even allows me to specify different shipping times for remote locations and islands. Best of all, with this app, one widget, the countdown widget is free! what else can I say other than 5 stars! HIGHLY RECOMMENDED!

kic...com

Jan 19, 2021  on Bigcommerce

Must Have - First time user, I feel good about it!

spa...com

Jan 05, 2021  on Bigcommerce

Fera App - Just installed and its working "pretty" well. Some hiccups with auto placement in my theme, but otherwise ok.

cus...com

Dec 17, 2020  on Bigcommerce

Love the Service - Has helped improve sales in so many ways.

hel...com

Dec 07, 2020  on Bigcommerce

LOVE IT! - This has taken my website to the next level. Super easy to use

bli...com

Nov 15, 2020  on Bigcommerce

Customer Service - Customer Service A+++++

ste...com

Nov 03, 2020  on Bigcommerce

Excellent System - Loving how much data fera gives you about visitors and what they are doing.

chr....nz

Oct 11, 2020  on Bigcommerce

Great App - Great Customer Service - Fera, Jay and the team have been really great in helping us implement and activate the app. It has helped us increaase conversions across a wider range of skills and we have not even touched the surface of what this could do yet/Great for reviews, great for conversion and a willing team that is always there to help - what more do you want? I looked for ages for the right app and compared to some of the big names but this by far out performs them.

inf....au

Jul 30, 2019  on Bigcommerce

The Best app & staff ever! - OMG! I cannot explain in a few sentences how great this app is, and what amazing people are behind it! I needed some help today and the service I received from Kopila was spectacular! These guys are just next level! Highly recommend it!!!! Thank you, Emilia.

n.e...com

May 28, 2019  on Bigcommerce

Superb Software - I started using this software a few months ago. It has been working great, but there have been a few bugs. In an effort to increase my conversion rate, I have about 9 skills in use. I am A/B testing:1) Shows social proof popups for recent orders and add to carts.2) Display some trust-boosting icons below the checkout button to increase conversions.3) Keep the add to cart button visible (sticky) on mobile devices.4) Product reviews as Notification5) A countdown of the time left to buy a product in order to get it by the soonest delivery date.6) Show low stock warnings, current viewer counts, and recent purchase counts.7) Display a timer in your shopping cart that counts down to 45 min 8) Show testimonials under the shopping cart.9) Some nice content that appears under the order summary total sectionEach one of these skills can run continuous or you can set up a A/B test. You can make your own A/B test with very little HTML/CSS knowledge, or you can choose from the library of prebuilt skills that require NO programming knowledge to set up. I had a few bugs, the support was eager to fix, and within a business day, had everything working. The value of conversion optimization test that this software can provide is unparalleled for its price, ease of use, and versatility.

dom...com

Dec 26, 2018  on Bigcommerce

Immediate conversion boost, great customer support - Love this app, it's kept our conversion at double or even sometimes triple what it was before we started using Fera, super easy to use, and their customer support is top-notch. A+!

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