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Customer reviews: FeedGeni Product Feed Generator

Develop by crisp.chat
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Reviews (11)

Overall rating
4.2

What Merchants Think

Overall, merchants find the "FeedGeni Product Feed Generator" to be a valuable tool, especially emphasizing its excellent customer support, which is highlighted by many users. However, some merchants have faced functional limitations and technical issues that impact their experience with the app.

Key Strengths

  • Outstanding customer support, frequently praised for being responsive and helpful, especially by team member Carmen.
  • Integration capabilities, particularly praised for working well with platforms like BigCommerce and Pinterest.
  • General efficacy of the app in handling product feeds efficiently when set up correctly.

Common Concerns

  • Technical issues, such as installation errors (Error 500) preventing some users from using the app.
  • Limitations in functionality, such as the inability to dynamically include MPNs in product titles, affecting usability for some users.
  • Configuration challenges, noted by some users although these are often mitigated with support assistance.

Final Thoughts

While "FeedGeni Product Feed Generator" is acknowledged for its stellar support and satisfactory performance in product data integration, it's clear that the app has room for improvement in terms of reliability and expanding its feature set. This makes it a viable option for small businesses looking for an affordable solution, provided they do not encounter the technical limitations noted by some users.

inf...com

Feb 14, 2025  on Bigcommerce

Great support - Installed and needed some help, fantastic support from Carmen. If the service is as good as the support all will be good

sac...com

Jan 08, 2025  on Bigcommerce

Wonderful Customer Service - We just recently started using FeedGeni because we found that the google app in Bigcommerce does not pull over our data correctly. Carmen from FeedGeni has been helping me to make sure our feed is set up properly moving forward and have to say has been fantastic! I get a response within 20 minutes and then help with whatever I need. I would definitely recommend this app to anyone using BigCommerce that is looking for a feed directly to Google. #teamCarmen

ast...com

Dec 27, 2024  on Bigcommerce

Great App - Support is Second to None - I love the app and love the people behind the app. Support is great - super responsive. They are there to answer any questions literally at any time. They've helped with some custom feed applications as well!

gcl...com

Jun 10, 2024  on Bigcommerce

Good support team. - Carmen was helpful in resolving an error. Pleasantly surprised by the customer service response times.The app needs more functionality in regards to rules, I reached out to support and they said it's not possible. The feature I was requesting was the ability to add the products MPN dynamically into their feed titles, i.e. {Brand} {MPN} {Product Title}, but they only provide the {SKU} for you to use. Seemingly small things like this are for us a deal breaker. There were other minor limitations in their rules set-up, but as a budget option I'm sure this is fine for some small stores (less than 1000 SKUS). Pricing is competitive.

hdi...com

Nov 09, 2021  on Bigcommerce

Error 500, Something went wrong - Tried to install this and it doesn't work. Error 500, Something went wrong our end. I waited a few days and tried again and it was the same. Why build an app and then have it fail?

enq....uk

May 26, 2021  on Bigcommerce

GREAT APP AND GOOD SUPPORT - Good app and it works well.It is a little bit tricky to configure but the support team is good and helped me resolve all the problems quickly. Will recommend.Anguel

cri...com

Feb 19, 2021  on Bigcommerce

Fantastic Customer Service - The integration is perfect and works very well. The customer service is outstanding, thank you Carmen, I really appreciate your help! They always respond so quickly, friendly and always answer my questions so quickly and effectively. It's not like other apps where you have to wait ages for any doubt to be resolved. I've tried several product feed apps before and this one is definitely the best.

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