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Customer reviews: Facebook & Google Shopping Feed by Socialhead

Develop by crisp.chat

Reviews (69)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "Facebook & Google Shopping Feed by Socialhead". The app is praised for its ease of use, functionality, and exceptional customer support, which is frequently highlighted as a key strength. However, some users, particularly those using BigCommerce, have reported challenges and less satisfactory experiences.

Key Strengths

  • Outstanding Customer Support: Many users commend the app for its responsive, knowledgeable, and helpful support team, often mentioning staff members by name.
  • Ease of Use: The app is frequently praised for its user-friendly interface and straightforward setup process.
  • Functional and Efficient: Users appreciate the app’s capability to effectively synchronize product feeds with platforms like Google and Facebook with minimal hassle.
  • Customizable Feed Options: The ability to control feed fields and fix disapproved products is well-regarded by merchants.

Common Concerns

  • Compatibility Issues with BigCommerce: Several BigCommerce users experienced difficulties, reporting errors and insufficient support.
  • Support Availability: Some users noted that support was not available outside of normal working hours.

Final Thoughts

Overall, "Facebook & Google Shopping Feed by Socialhead" is well-received among its users, predominantly for Shopify users, due to its functionality and support team. However, improvements could be made for BigCommerce compatibility and support availability. The app remains a recommended solution for those looking to streamline their product feed management on Google and Facebook.

off....co

May 27, 2021  on Bigcommerce

The best - finaly my products are in Facebook Store without coding - if not them I would be out of Big Commerce! Vicky made that happen much much easier. Thanks!

ami...com

May 18, 2021  on Bigcommerce

Amazing App, Excellent Work - Very good, very fast to set everything, works very very good. Excellent support service. highly recommend!

mar...com

Apr 05, 2021  on Bigcommerce

Very useful app and great support - App is working very well and customer service with tech support is great!!

zak...com

Mar 22, 2021  on Bigcommerce

High quality service - One of the best apps in bigcommerce marketplace. It's free unlike other apps that charge you for everything. They have great customer service they helped me in many issues. Thanks Guys

inf....io

Mar 17, 2021  on Bigcommerce

Great app and great support - Great app and great support. Vicky was very helpful. I would recommend.

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