What Merchants Think

Merchants generally have a positive outlook on "Facebook & Google Shopping Feed by Socialhead". The app is praised for its ease of use, functionality, and exceptional customer support, which is frequently highlighted as a key strength. However, some users, particularly those using BigCommerce, have reported challenges and less satisfactory experiences.

Key Strengths

• Outstanding Customer Support: Many users commend the app for its responsive, knowledgeable, and helpful support team, often mentioning staff members by name.
• Ease of Use: The app is frequently praised for its user-friendly interface and straightforward setup process.
• Functional and Efficient: Users appreciate the app’s capability to effectively synchronize product feeds with platforms like Google and Facebook with minimal hassle.
• Customizable Feed Options: The ability to control feed fields and fix disapproved products is well-regarded by merchants.

Common Concerns

• Compatibility Issues with BigCommerce: Several BigCommerce users experienced difficulties, reporting errors and insufficient support.
• Support Availability: Some users noted that support was not available outside of normal working hours.

Final Thoughts

Overall, "Facebook & Google Shopping Feed by Socialhead" is well-received among its users, predominantly for Shopify users, due to its functionality and support team. However, improvements could be made for BigCommerce compatibility and support availability. The app remains a recommended solution for those looking to streamline their product feed management on Google and Facebook.