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Customer reviews: Facebook & Google Shopping Feed by Socialhead

Develop by crisp.chat

Reviews (69)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "Facebook & Google Shopping Feed by Socialhead". The app is praised for its ease of use, functionality, and exceptional customer support, which is frequently highlighted as a key strength. However, some users, particularly those using BigCommerce, have reported challenges and less satisfactory experiences.

Key Strengths

  • Outstanding Customer Support: Many users commend the app for its responsive, knowledgeable, and helpful support team, often mentioning staff members by name.
  • Ease of Use: The app is frequently praised for its user-friendly interface and straightforward setup process.
  • Functional and Efficient: Users appreciate the app’s capability to effectively synchronize product feeds with platforms like Google and Facebook with minimal hassle.
  • Customizable Feed Options: The ability to control feed fields and fix disapproved products is well-regarded by merchants.

Common Concerns

  • Compatibility Issues with BigCommerce: Several BigCommerce users experienced difficulties, reporting errors and insufficient support.
  • Support Availability: Some users noted that support was not available outside of normal working hours.

Final Thoughts

Overall, "Facebook & Google Shopping Feed by Socialhead" is well-received among its users, predominantly for Shopify users, due to its functionality and support team. However, improvements could be made for BigCommerce compatibility and support availability. The app remains a recommended solution for those looking to streamline their product feed management on Google and Facebook.

inf...com

Dec 26, 2021  on Bigcommerce

Best app for Facebook ! - Very good app, # 1 customer service, I recommend it to all of you to sync products on Facebook without having to worry, I love the app :)))

kos...com

Nov 22, 2021  on Bigcommerce

Best app for catalog sync - The app is Perfect! It does exactly what it says. A lot better than the native solution cause you have full control over the feed fields and you can fix the disapproved products.The Customer Support is also Perfect !

inf....sk

Nov 19, 2021  on Bigcommerce

Works for International Customers - I was looking at setting up a native google shopping feed with our BigCommerce store but since we are based in Slovakia this is not possible for some reason. Anyway, gave Socialhead a try and everything works as it should... very good interface, simple. Will dig deeper into further functionality they offer.

jba...com

Nov 17, 2021  on Bigcommerce

Fast and efficient - I just started and so far so good. I received a timely support and I will continue to use this app.

put...com

Nov 16, 2021  on Bigcommerce

amazing apps - amazing app . the customer support very well to assist

bel...com

Nov 15, 2021  on Bigcommerce

Social Head App & Vicky Amazing! - Saved countless time with the Facebook store and merchant center. Great app, excellent customer service Rep Vicky!

mar...com

Nov 11, 2021  on Bigcommerce

Highly rated - Great product and fantastic support team

cyo...com

Oct 27, 2021  on Bigcommerce

Very easy to use APP for shopping feed, highly recommended - The interface is friendly, it is extremely easy to manage your product & feed for Google shopping, the customer support is very responsive and professional. And it is FREE! An APP you must try!

sal...com

Oct 18, 2021  on Bigcommerce

Amazing Customer Service - Amazing customer service. Walked me through the problems we are having with Google Merchant Center and our items/feed. Explained the errors and how to correct them on my end. Assisted in fixing certain Field Mapping issues we were having. Used screenshots and visual indicators to guide me on certain items/explanations. Very professional. Once I get our updates done that need to be fixed on my end, we'll check back in with customer service and make sure everything works as it should.

sup...com

Oct 14, 2021  on Bigcommerce

Very good service - I like the interface very much, and the customer service is also very patient and can provide services at any time

pol...com

Oct 13, 2021  on Bigcommerce

Absolutely brilliant - Must have app! Works great and when I had a problem got an instant answer and help fixing it as well. 10+ stars

enq....uk

Sep 29, 2021  on Bigcommerce

Very helpful and responsive. - Just started with Socialhead and everything has been brilliant from installing to sending feeds. Very helpful responsive staff.

vst...com

Sep 17, 2021  on Bigcommerce

Fantastic App - Best app for google shopping feeds on bigcommerce. Integration is easy & actually works (unlike other apps found on the marketplace). You can make mapping edits to the feed as well, super simple. Customer support team is awesome too! Huge recommend

hil...com

Sep 16, 2021  on Bigcommerce

Fantastic Google Shopping app - I just installed this app a few days ago and I'm mightily impressed with it. It's easy to set up, completely free for my small store, and when I had a technical issue with the feed, they fixed it all for me via the live chat. Highly recommended.

hon...com

Sep 15, 2021  on Bigcommerce

Very helpful support team - Spoke to Tina and Windy as we are pretty new on the whole set up, they were able to patiently guide us through step by step on the necessary measures taken. Great app if you're looking to sync Facebook and Google Shopping Feed. Highly recommended!

nik...com

Sep 10, 2021  on Bigcommerce

App Support - Excellent Support!! Rachel answered all my questions and explained in detail on how it all works!! Thank you.

bar...com

Aug 12, 2021  on Bigcommerce

App work & Best Support Team - They are have EXCELLENT support team members! And app works well no bugs. Do not spent your time with other trash apps just use this one and save your time!

sup...com

Jul 12, 2021  on Bigcommerce

Great Service - Great service and support. Every question that I had Wendy helped me with grace. Thank you

inf...com

Jul 07, 2021  on Bigcommerce

Best App & Support - Excellent, easy-to-use app for creating and managing Google shopping feeds. After trying many different methods, this is definitely the BEST solution. Also, the customer support is EXCELLENT. Job well done—bravo!

sup...com

May 29, 2021  on Bigcommerce

Great Support and App - This app reduces the amount of rejected product by 30% and it synchronizes feed faster than any other app. The customer service is outstanding. I highly recommend going with this app if you want to upload feed on google, Pinterest, facebook or any other which sync with google feed url because they do provide google feed url.

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