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Customer reviews: Facebook & Google Shopping Feed by Socialhead

Develop by crisp.chat

Reviews (69)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "Facebook & Google Shopping Feed by Socialhead". The app is praised for its ease of use, functionality, and exceptional customer support, which is frequently highlighted as a key strength. However, some users, particularly those using BigCommerce, have reported challenges and less satisfactory experiences.

Key Strengths

  • Outstanding Customer Support: Many users commend the app for its responsive, knowledgeable, and helpful support team, often mentioning staff members by name.
  • Ease of Use: The app is frequently praised for its user-friendly interface and straightforward setup process.
  • Functional and Efficient: Users appreciate the app’s capability to effectively synchronize product feeds with platforms like Google and Facebook with minimal hassle.
  • Customizable Feed Options: The ability to control feed fields and fix disapproved products is well-regarded by merchants.

Common Concerns

  • Compatibility Issues with BigCommerce: Several BigCommerce users experienced difficulties, reporting errors and insufficient support.
  • Support Availability: Some users noted that support was not available outside of normal working hours.

Final Thoughts

Overall, "Facebook & Google Shopping Feed by Socialhead" is well-received among its users, predominantly for Shopify users, due to its functionality and support team. However, improvements could be made for BigCommerce compatibility and support availability. The app remains a recommended solution for those looking to streamline their product feed management on Google and Facebook.

inf...com

Oct 14, 2022  on Bigcommerce

Awesome Customer Service - Not only was she patient but she made sure that we got everything fixed. You can't find customer service like this anymore!

hel...com

Aug 18, 2022  on Bigcommerce

great service - they give great customer service. you get a lot of exposure for little money

luk....uk

Aug 17, 2022  on Bigcommerce

Superb company - The best in the market place in my view!

the...com

Aug 16, 2022  on Bigcommerce

very helpful - Rachel was a big help. she helped me create my feed with no issues. thank you rachel

tex...com

Jul 19, 2022  on Bigcommerce

Big help for little cost! - Ocean has been incredible with helping me optimize my website with Google. What would have taken me hours was accomplished in minutes. I would give the app 6 stars if I could.

sty...net

Jun 08, 2022  on Bigcommerce

Connecting with Social Head - Niel made it simple to install and connect with Facebook. He is helpful and patient, and great to work with.

sto...com

May 26, 2022  on Bigcommerce

Help - Great customer service, I recommend these guys! good luck!

koo...com

May 12, 2022  on Bigcommerce

Setup - Felix was amazing to work with and was SUPER helpful and knows his stuff. His english was a touch hard to understand, but he was soooo very willing to help and very great to work with. I hope i get him everytime!

mar...com

May 02, 2022  on Bigcommerce

Setting up - I was exploring the app. Rachael chatted with me and got me going in the right direction.

ste....nz

Apr 29, 2022  on Bigcommerce

great app ... even better customer service - wow - a big thank you to Niel on their customer service team - we are short staffed due to Covid and Niel helped me (a non-IT person) get the feed back up and running again and then he helped us improve our overall performance and save time by suggesting a few simple setting adjustments ... that Niel then did for us! Great service. Really appreciate. The app is great too !!

inf...com

Apr 26, 2022  on Bigcommerce

Great Support -

vik...com

Mar 30, 2022  on Bigcommerce

Highly Recommended - Trying to setup Facebook Shops was giving me daily headaches. I tried a few apps to help me and by far Socialhead is the best I have found.Fast, professional technical staff have helped me get up and running. Felix from Socialhead has been extremely helpful with my many questions. I would highly recommend them.

adm....uk

Mar 30, 2022  on Bigcommerce

great service - great customer service

two...com

Mar 28, 2022  on Bigcommerce

feed support - nguyen has been a great helpful support with our feed and variations. She just did a video chat even though its night for her, showing me how to set up the feed and answering any questions! Far more proffesional than other arargant money grabbing companies beginning with s and o..... that also do google feeds Thank you nguyen you were great!

dub...com

Mar 24, 2022  on Bigcommerce

Amazing support - So far the app that offers the best support on the market. Yo can trust them ! Go for it.

inf....nz

Mar 01, 2022  on Bigcommerce

Stellar support - Not only they offered a custom pricing but their chat support is exceptional.

den...com

Feb 17, 2022  on Bigcommerce

Social Shop - Felix was very helpful. Thank You

inf...com

Feb 08, 2022  on Bigcommerce

Good app - Very good app and very good customer service

dab...com

Jan 27, 2022  on Bigcommerce

Very pleased with Socialhead - Felix and Socialhead were terrific in getting our account feeds set up and working through the issues we have had with our feeds from working with other companies. Looking forward to a long relationship. Thanks Felix!

inf...com

Jan 27, 2022  on Bigcommerce

Great support - Very happy with the team.

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