Frustrating - Often doesn't connect or work. Support is becoming slower to fix errors.

Freezes on connect to Etsy screen - App installs, connects to Bigcommerce account, then freezes on Etsy connect. No error, won't let you click the "connect now" button, never displays the Etsy login. Just shows a spinner over the connect button. Would have been nice to try this app. Oh well, on to one of the other apps

IT WAS AN Awesome App with even better support! - This revision is being made 2 weeks after the original 5 star review. I never give a bad review but I don't want people to go through what I went through. We disconnected from the Etsy API a week ago. I have been trying to cancel since but can't get a direct response. The app is a pain to work with now. For the time I have had it installed, I have had to ask for support every single day costing me tons of time, over 2 hours a day since I could not complete my work. It stopped working, won't import from the store, didn't adjust inventory on Etsy when something sold on the site, would not update images. You name it, it didn't work without tech support intervention. What was meant to be of help ended up creating more problems and wasting money as it would list duplicated products on Etsy which I then had to disable but pay for listing anyway. I am talking about 100 different ones. It acts as a beta test, not a full fledge fully functioning app. Support was very good in responding but needed a few hours every time to get it working right. When you have tons of work to do, having to wait hours every day will really be a hindrance.I requested cancellation and a refund but can't get any cooperation from them. Tech support may be responsive but customer support is horrendous. If you can't get it to work right on the 7 day trial, give up and don't waste your time as I did.----------------------------We are so happy we decided to give this Etsy integration a try. It makes life so much easier. We had a bumpy start so I highly recommend setting it up with their assistance. This integration has features none of the other apps we tried have. Once you are familiar with it, the app is very easy to use.Support is beyond excellent. Everyone in the team made sure we were taken care of every time, particularly Freddy. Thank you all so much for being there any time and every time we needed assistance.