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Customer reviews: Etsy Connector By CedCommerce

Develop by bit.ly

Reviews (17)

Overall rating
4.2

What Merchants Think

The "Etsy Connector By CedCommerce" app receives mixed feedback from merchants. While many users appreciate its functionality for integrating BigCommerce with the Etsy marketplace and praise the swift and effective customer support, some have experienced persistent technical issues that hamper its usability. Merchants value the app for its promise in syncing and managing inventory and orders but mention that these features often require frequent support intervention to function properly.

Key Strengths

  • Responsive and helpful customer support
  • Effective in connecting BigCommerce to Etsy for managing inventory and orders
  • User-friendly interface with comprehensive features for marketplace management
  • Facilitates quick and easy setup with guidance
  • Offers a wide range of functionalities across different marketplaces

Common Concerns

  • Frequent technical issues, such as freezing on the connection screen
  • Slow or cumbersome workflow without constant support
  • Problems with syncing inventory and managing product listings accurately
  • Some merchants report having to spend excessive time resolving issues daily
  • Concerns about the app sometimes feeling like it's in a beta testing phase

Final Thoughts

Overall, "Etsy Connector By CedCommerce" is seen as a promising tool for merchants seeking to integrate their BigCommerce store with Etsy. Its robust support team is a significant asset, often praised for resolving issues quickly and reliably. For merchants willing to engage actively with support and overcome initial technical challenges, the app can be a valuable addition to their e-commerce toolkit, aiding in efficient inventory and order management.

luk...com

Aug 31, 2022  on Bigcommerce

Powerful App with a few teething issues but great support - overall, the system is great it has a few shortcomings, but the silver lining is support is very attentive, issues are being fixed in a matter of hours which is critical for E-Commerce,after these few issues get resolved we will see a much smoother workflow for dealing with Etsy for our stock control & order dispatch processThanks guys!

sal...com

Aug 17, 2022  on Bigcommerce

Great customer service! - Great customer service. Helped me out more than once. Easy to get a hold of.

hel...com

Jul 16, 2022  on Bigcommerce

Freezes on connect to Etsy screen - App installs, connects to Bigcommerce account, then freezes on Etsy connect. No error, won't let you click the "connect now" button, never displays the Etsy login. Just shows a spinner over the connect button. Would have been nice to try this app. Oh well, on to one of the other apps

sal...com

Apr 20, 2022  on Bigcommerce

Excellent App - Excellent app that allows you to seamlessly link your Big Commerce Store to the most popular market places. So far I have used it for Etsy and currently setting up my Etsy store. It is awesome that you can simply upload items to the various market places and manage the inventory with simple point and click updating. Now that I have acquainted myself with their app I have been getting Etsy up super fast. The app has a lot of necessary detail for all the nuances of various marketplaces so the technical help is very important. Thankfully they are top notch and always available, patient and answer all your questions. I definitely recommend!

oll....co

Dec 02, 2021  on Bigcommerce

Easy to use and helpful support - This is a really useful app to make sure your inventory is synced across BC and your Etsy store. It seemed like I used to alway double sell items, causing me extra work and letting the customers down. Now I'm pretty confident that this app is making sure that doesn't happen again.The customer service is very fast and helpful. Very glad I bought this app.

adi...com

Apr 03, 2021  on Bigcommerce

Great customer support - I was able to easily set up my shop and connect it to my Etsy store! :) shop maditi.com

inf...com

Feb 11, 2021  on Bigcommerce

Overall does it job - There are a few kinks in the app and sometimes there are some errors with uploads but the support staff is amazing and always around and can fix anything you need asap. Would def recommend to sync your BC to etsy.

car...com

Aug 06, 2020  on Bigcommerce

Etsy Integration - I really appreciate all the time the specialists of Cedcommerce had dedicated to the problems I encountered during the process of integration with Bigcommerce. It works wonderful. I thank especially Mike Robert for hes time and effort to solve my problems. Five stars.

bro...com

Jun 30, 2020  on Bigcommerce

Awesome Service - Awesome service to push your products to ETSY. If you don't use it there's something wrong with you. Customer Support was great!!

inf...com

Jun 19, 2020  on Bigcommerce

Great customer services - The customer service guy helped me install the app. I am using it for etsy. Within 1 hour, I was able to upload my bigcommerce products to my etsy shop. Thank you!!

ste...com

Apr 16, 2020  on Bigcommerce

Excellent app with Great Customer services - One of the best apps available for Etsy. This is a very well designed app which provides flexible and various options to manage your products, inventory, price, and orders smoothly. I got assistance regarding increasing the sales on Etsy. Tech support guided me in each and every step. They shared so many tips with me so that I can work on my end to increase my sales.I feel very happy that at the starting of my business on Etsy, I reached at the right place. Their support team is very friendly, professional and hard-working. They possess amazing skills and are helpful above and beyond. They fetch me results in very little time.I recommend this App and Support Team to all sellers. We saved thousands of dollars by using the App.

kee...com

Nov 26, 2019  on Bigcommerce

An awesome app with good features - The app is totally deserves more than 5 star because of the app performance. Afte trying their awesome app Google, I tried this Etsy app too, to manage my sales between Etsy and BigCommerce. Now, in just few days my management with Etsy is almost automated. The features of the app are really impressive....like The inventory syncing/ SKUs management/ Order management and others. I was worried as I was already selling on Etsy but when I figured it out...I will be able to sync already available products from Etsy to their app and rest items could get managed easily. Their support helped us (me and my team) for every concern related to setup/ upgrades with Etsy Seller Panel upgrades. The User Interface is pretty good to use everything in a proper manner. If you are willing to manage your Etsy sales...you should have an app like this in your BigCommerce app list. We are already using their other marketplace integrations too like... Walmart, Newegg, Google for now...will use more apps in near future! Good Job Guys!!

vba...com

Oct 15, 2019  on Bigcommerce

IT WAS AN Awesome App with even better support! - This revision is being made 2 weeks after the original 5 star review. I never give a bad review but I don't want people to go through what I went through. We disconnected from the Etsy API a week ago. I have been trying to cancel since but can't get a direct response. The app is a pain to work with now. For the time I have had it installed, I have had to ask for support every single day costing me tons of time, over 2 hours a day since I could not complete my work. It stopped working, won't import from the store, didn't adjust inventory on Etsy when something sold on the site, would not update images. You name it, it didn't work without tech support intervention. What was meant to be of help ended up creating more problems and wasting money as it would list duplicated products on Etsy which I then had to disable but pay for listing anyway. I am talking about 100 different ones. It acts as a beta test, not a full fledge fully functioning app. Support was very good in responding but needed a few hours every time to get it working right. When you have tons of work to do, having to wait hours every day will really be a hindrance.I requested cancellation and a refund but can't get any cooperation from them. Tech support may be responsive but customer support is horrendous. If you can't get it to work right on the 7 day trial, give up and don't waste your time as I did.----------------------------We are so happy we decided to give this Etsy integration a try. It makes life so much easier. We had a bumpy start so I highly recommend setting it up with their assistance. This integration has features none of the other apps we tried have. Once you are familiar with it, the app is very easy to use.Support is beyond excellent. Everyone in the team made sure we were taken care of every time, particularly Freddy. Thank you all so much for being there any time and every time we needed assistance.

ajb....uk

Sep 13, 2019  on Bigcommerce

Etsy Marketplace by CedCommerce Feedback - 10 out of 10. Set up and synced BigCommerce to Etsy within a few hours. Very helpful one on one assistance throughout. Would highly recommend.

xyq...com

Aug 19, 2019  on Bigcommerce

Hear from customer and keep updated - It wasn’t good at the beginning, many errors, but service is 5 stars. Keep updating the code for me. Always have somebody to talk with. It still needs to be update to a better app, but much better than sellbite. If you sell on Etsy, it’s is the best choice as I know so far.

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