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Customer reviews: ConnectPOS

Develop by crisp.chat
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Reviews (38)

Overall rating
4.5

What Merchants Think

Merchants using ConnectPOS generally express satisfaction with the app's robust features and integrations, particularly with platforms like BigCommerce. Many users praise the assistance they receive from support staff, evidencing strong customer service. Despite the positive feedback, several users have encountered technical challenges and support limitations which affect the overall experience.

Key Strengths

  • Seamless integration with BigCommerce and other platforms.
  • Comprehensive and effective customer support, with special mentions for team members like Natalie, Mia, Hana, Dalya, and Claire.
  • User-friendly interface and fast onboarding process.
  • Efficient handling of sales quotations and receipts, with offline mode functionality highlighted.
  • Strong value alignment with businesses focusing on customer support and service.

Common Concerns

  • Issues with communication and delayed responses from the support team, particularly impacting users in different time zones.
  • Technical hiccups with certain features, such as receipt printing and order visibility.
  • Software bugs and challenges with system updates affecting functionality.
  • Limited support hours potentially impacting business operations.

Final Thoughts

ConnectPOS stands out for its integration capabilities and excellent customer support, which many users find invaluable. While certain technical challenges and support limitations exist, the app remains a viable option for businesses seeking a robust point-of-sale solution with a strong emphasis on service and functionality.

lin...com

Jan 07, 2021  on Bigcommerce

the best app - The best point of sale app I have ever used. I learned how to operate in just 1 hour since the instruction was clear. Also big help from Claire-customer support, 10 out of 10 service. It’s my pleasure to have this app for my store, will continue with it in the feature.

ste...com

Dec 24, 2020  on Bigcommerce

Excellent app - I install this app just in time for my Christmas sales. It ran smoothly and offer offline mode too. Great features! I really like customize receipts feature and gift cards. Recommended!

ell...com

Dec 17, 2020  on Bigcommerce

Best we have used so far! - ConnectPOS is way better than other POS software in the market. The best we have used so far! We're really happy with its synchronization. Easy to set up and quick supports. Some issues popped up in the checkout setting yet the support team has quickly answered and fixed them right away. Overall a great experience. Highly recommended.

min...com

Dec 15, 2020  on Bigcommerce

Work smoothly - I opened my first store and decided to choose this app after reading the good reviews. Didn’t disappointed at all. Very easy to use and quick to learn all the features. Integrates well with the platform and my hardware.

s36....vn

Dec 10, 2020  on Bigcommerce

Love this POS! - This system work well and smoothly! I can manage my little business easily with it. 100% recommended!

han...com

Dec 08, 2020  on Bigcommerce

Recommended! - Wel-functioned POS for retailer. Simple checkout process and multiple payments supported

cha...com

Dec 07, 2020  on Bigcommerce

Helpful app - New to the business and glad I chose ConnectPOS to start with. Various features and helpful videos guide

huy...com

Dec 07, 2020  on Bigcommerce

Totally recommend! - Fantastic! We switched to ConnectPOS from another app and it was a right decision. This POS is easy in setting up and is super convenient in use for my physical shop. Also outstanding customer support. Totally recommend!

quy...com

Dec 07, 2020  on Bigcommerce

Amazing features - easy to use, support if needed, love it

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