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Customer reviews: ConnectPOS

Develop by crisp.chat

Reviews (38)

Overall rating
4.5

What Merchants Think

Merchants using ConnectPOS generally express satisfaction with the app's robust features and integrations, particularly with platforms like BigCommerce. Many users praise the assistance they receive from support staff, evidencing strong customer service. Despite the positive feedback, several users have encountered technical challenges and support limitations which affect the overall experience.

Key Strengths

  • Seamless integration with BigCommerce and other platforms.
  • Comprehensive and effective customer support, with special mentions for team members like Natalie, Mia, Hana, Dalya, and Claire.
  • User-friendly interface and fast onboarding process.
  • Efficient handling of sales quotations and receipts, with offline mode functionality highlighted.
  • Strong value alignment with businesses focusing on customer support and service.

Common Concerns

  • Issues with communication and delayed responses from the support team, particularly impacting users in different time zones.
  • Technical hiccups with certain features, such as receipt printing and order visibility.
  • Software bugs and challenges with system updates affecting functionality.
  • Limited support hours potentially impacting business operations.

Final Thoughts

ConnectPOS stands out for its integration capabilities and excellent customer support, which many users find invaluable. While certain technical challenges and support limitations exist, the app remains a viable option for businesses seeking a robust point-of-sale solution with a strong emphasis on service and functionality.

adm...com

Nov 18, 2024  on Bigcommerce

Great Onboarding Experience - Natalie and the team at ConnectPOS were incredibly helpful in guiding us through the app's onboarding process! The app has fully met our needs for a POS system that integrates with our BigCommerce store. The integrations work seamlessly, ensuring that orders placed in ConnectPOS reflect the same customer details, pricing, and discounts that are already set up in our online store.

tim...com

Oct 17, 2024  on Bigcommerce

Training for ConnectPOS - Mia was helping train me and was very patient and understanding. I loved working with her and she was a great teacher. Would recommend her to anyone

dee...com

Jul 19, 2024  on Bigcommerce

Amazing way to connect your POS! - I highly recommend this amazing app that is ConnectPOS. We have been hunting for an easy to use POS solution for our business based in Australia for some time and believe me, I have spent a while looking at a variety of different solutions, but once I found ConnectPOS I had a few questions. This saw me meet the amazing online support consultant who made time right there for me to go look at the software together. I knew it was the best solution for us right there. Helping people is one of the core values of our business. I feel this value is shared by ConnectPOS too. So after meeting an amazing representative, I discovered the software and all I can is - WOW! Every feature you could need is there, it even prints receipts on A5 on our colour printer and they look amazing. The till is so easy to set up and even with my limited tech knowledge, set up was done super fast. If you too are hunting for a POS solution. Stop looking. Choose ConnectPOS and discover an amazing, truly brilliant way of selling your products today!

adm...net

Jul 03, 2024  on Bigcommerce

Smooth experience - The on-boarding process was efficient and informative, Mia was a great help! We are looking forward to using ConnectPOS.

ric....uk

Jul 02, 2024  on Bigcommerce

New Customer - Just signed up as a new customer and have been really impressed with the support provided by ConnectPOS. Although we have yet to go live the training, testing and implementation of the product has been excellent

tho...com

Feb 08, 2024  on Bigcommerce

Stellar Support and Seamless Integration - ConnectPOS exceeded our expectations with its seamless integration and top-notch customer support. The setup was effortless, and the platform's features streamlined our point-of-sale operations instantly.What truly sets ConnectPOS apart, however, is its exceptional customer support. Whenever we encountered a question or a minor hiccup, the support team was readily available to assist us. In particular, I would like to commend Mia, the customer success executive who handled my inquiries with utmost professionalism and efficiency. She ensured that all my concerns were addressed promptly and that the execution of the integration was smooth and hassle-free. In summary, ConnectPOS is a must-have for any business seeking an efficient point-of-sale system with good support.Thank you, ConnectPOS team, for your exceptional product and support.

jas...com

Jul 18, 2023  on Bigcommerce

Great communication! - Great communication!

dan....uk

May 17, 2023  on Bigcommerce

Excellent POS - fitted our needs perfectly and fabulous support

bjo....au

May 02, 2023  on Bigcommerce

Good app - Good app, great support. Walked us through the app in 1-on-1 session even before buying. Helped us set it up, synch products from bigcommerce. Works great, so much easier at markets now. thanks!

sco...com

Mar 15, 2023  on Bigcommerce

ConnectPOS Support - Working with Natalie from ConnectPOS support is just a fantastic experience. They are so helpful and make setup as painful as possible with their great help and assistance. Thank you!

rei....au

Jan 13, 2023  on Bigcommerce

Quick integration, great support. - Real easy integration with BigCom. A few teething issues but Dalya was on the case and helped all the way through. Great support. Thanks Connect POS team.

des....es

Jan 12, 2023  on Bigcommerce

Tax - Great atention from Hana - We had an issue with the way the taxes were displayed on our tickets and after a lot of patience from Hana the problem was solved. Thank you!

web...com

Aug 19, 2022  on Bigcommerce

VAT not working - great help from Hana! - We had an issue with VAT and Hana was a great help! She was nice and easy to talk to, patient, explained everything to the details and thanks to her, we were able to fix the issue efficiently and very fast :)!Great support!

hon...com

Sep 27, 2021  on Bigcommerce

Fantastic support! - ConnectPOS is a great system for fashion brands. I read some cases about how they can integrate third-party payment gateway so I book a free demo. The app works smoothly with my stores. Specially thanks Justin for supporting me very quick, almost 24/7!

ytd...com

Feb 27, 2021  on Bigcommerce

POS synced with BigCommerce’s inventory - Actually, it’s not easy to find a POS that integrates smoothly with BigCommerce. Most of the POS we found are standalone POS, which means they use their own inventory system, not BigCommerce’s inventory. Therefore, we were happy when we tried ConnectPOS. Needed some customization to 100% fit our business though. But anyway, we highly recommend this app.

thu...com

Feb 04, 2021  on Bigcommerce

Great app - Love this app! The layout is super friendly and easy to use. It helps me get all of my products in the system without much effort. You guys should definitely try this!

ell...com

Jan 27, 2021  on Bigcommerce

So worth investing in - This app is amazing, to be honest. We are able to run our store so smoothly with the supportive help from the customer service team. Highly recommend to everyone!

s35....vn

Jan 26, 2021  on Bigcommerce

Best choice we've ever made - So glad that we have found this POS and decided to manage our store using it. Excellent features, everything works perfectly even in offline mode.

ley...com

Jan 20, 2021  on Bigcommerce

GOOD! - great point of sale app, had a little issue but support resolved it very quick so no complain. Many great features available, click & collect feature is perfect for my customers. The customizable receipt is nice too, but maybe add colour print option for better future use.

tol...com

Jan 14, 2021  on Bigcommerce

suprisingly good - My shop runs great with this app. Never thought that a POS app is gonna be useful. Awesome features! Recommended if you're selling online and want to sync with warehouse or offline store.

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