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Customer reviews: BayEngage Email Marketing and SMS Marketing

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BayEngage is a powerful email and SMS marketing app designed for BigCommerce stores. This review covers its key features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (14)

Overall rating
4.7

What Merchants Think

Merchants consistently praise "BayEngage Email Marketing and SMS Marketing" for its exceptional customer service, user-friendly interface, and effective marketing solutions. Many have reported notable improvements in productivity and ROI after switching to BayEngage. The app is often described as a reliable platform that integrates well with existing marketing strategies while offering additional features that exceed previous services.

Key Strengths

  • Outstanding customer support, particularly from dedicated representatives like Danielle, Senthil, and Mace, who provide personalized assistance.
  • Cost-effectiveness, allowing businesses to consolidate services and reduce expenses while gaining access to a wider range of features.
  • User-friendly interface with drag-and-drop functionality for seamless integration of products from catalogs.
  • Efficient onboarding process with thorough setup assistance and ongoing support.
  • Comprehensive suite of tools that include email marketing, SMS marketing, and review platforms.
  • Positive impact on business growth and ROI through targeted and visually appealing campaigns.

Common Concerns

  • Initial setup can be time-consuming for new users, although the process is well-supported by customer service.
  • Some users may experience learning curves when migrating from other platforms.

Final Thoughts

Overall, "BayEngage Email Marketing and SMS Marketing" is well-received by merchants for its excellent support, comprehensive features, and cost savings. The application is recommended for businesses seeking a versatile and effective marketing platform with a strong emphasis on customer success and growth.

sup...com

Feb 28, 2025  on Bigcommerce

REVISED RATING - *** EDITED: We have had nothing my issues with BayEngage and TargetBay Reviews. I utilized features inside BayEngage's email platform with the products to include and the platform ended up sending products to my customers that were not even relevant to the email nor visible on our website any longer. I reached out immediately and was given excuses as to it being BigCommerce's fault and they would get it fixed. I can no longer take the time to have something fixed every single time I use the app. It simply doesn't work how they say it should and it made me look like a complete idiot in front of nearly 35,000 customers. OLD REVIEW: We switch our email campaign platform over to BayEngage and have been extremely impressed from day one. This platform is has more features than we have had with others and is much more user friendly. The support from Mace & from TargetBay team has also had an enormous impact on our ROI from switching and the interest that they take in making sure not only our campaign, but our company in general is successful is truly appreciated. This is definitely a great partnership.

sup...com

Feb 28, 2025  on Bigcommerce

REVISED RATING - *** EDITED: We have had nothing my issues with BayEngage and TargetBay Reviews. I utilized features inside BayEngage's email platform with the products to include and the platform ended up sending products to my customers that were not even relevant to the email nor visible on our website any longer. I reached out immediately and was given excuses as to it being BigCommerce's fault and they would get it fixed. I can no longer take the time to have something fixed every single time I use the app. It simply doesn't work how they say it should and it made me look like a complete idiot in front of nearly 35,000 customers. OLD REVIEW: We switch our email campaign platform over to BayEngage and have been extremely impressed from day one. This platform is has more features than we have had with others and is much more user friendly. The support from Mace & from TargetBay team has also had an enormous impact on our ROI from switching and the interest that they take in making sure not only our campaign, but our company in general is successful is truly appreciated. This is definitely a great partnership.

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