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Customer reviews: B2B Ninja Quote Request & Management

Develop by Elite

Reviews (49)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of "B2B Ninja Quote Request & Management," praising its features designed to streamline the quotation process for BigCommerce stores. The app is regarded as an effective tool that simplifies workflow, reduces manual effort, and enhances customer interaction through automated and professional quotation management. However, some concerns have been raised about recent support quality and development challenges following the BigCommerce acquisition.

Key Strengths

  • Streamlined quoting process, saving significant time
  • Professional and customizable quote presentations
  • Strong integration with BigCommerce, enhancing workflow
  • Responsive and supportive customer service team
  • Easy setup and intuitive interface

Common Concerns

  • Issues with bot invasions and lack of captcha integration
  • Perception of stalled development post-BigCommerce acquisition
  • High cost compared to similar solutions
  • Complexity and customization needs for some features
  • Lack of immediate customer support responsiveness cited by some users

Final Thoughts

"B2B Ninja Quote Request & Management" is a valuable app for businesses seeking efficient quoting solutions on BigCommerce. Its ease of use, professional output, and integration capabilities make it a favored choice among users, despite some concerns regarding cost, support, and development. For merchants who prioritize time-saving and robust functionality in their quoting processes, this app is a recommended choice.

web...com

Jul 18, 2019  on Bigcommerce

Great for B2B and Excellent Support - We started using QN as a way to divert customers from building carts, using them as "Quote" to get approvals and then abandoning the cart. Adding this app provides a value add service for our B2B customers and a very nice, simple way to produce elegant quotes. The QN team is beyond helpful and extremely quick to respond.

bar...com

Jul 11, 2019  on Bigcommerce

Great product and service - Quote Ninja app has been a real efficiency boost for our inside sales team. Previously they had been receiving RFQ's via email, which was tedious and time intensive to process. QN has saved time for both customers and the sales team. Additionally, the support at QN has been great.

sal...com

Jun 19, 2019  on Bigcommerce

Perfect Fit For our Operations! - Quote Ninja has improved our daily business operations significantly, mostly through time savings. We have seen almost a complete adoption of the tool since integrating it with our storefront. The interface is so easy to use and allows our team to seamlessly handle inbound quotes and quickly turn them around to our customers. We haven't experience a single technical issue or bug, whatsoever. Impeccable support from the team during setup and has continued to provide an ultimate level of service with configurations on custom elements, as well as educate us further on the tool's use. This app would check the box for any BigCommerce storefront looking to modernize and optimize their quoting process!

pet...com

Jun 06, 2019  on Bigcommerce

Simple and Efficient - We've looked for something like this for years. We used to send out quotes using StoneEdge and not only did it take forever to create, but the email customers received looked very "old fashioned" and had to Checkout button or Call to Action.With Quote Ninja, our sales staff can create quotes in seconds and the email that is sent out looks really good with pictures, links to each product as well as a Checkout button. We needed help setting up a couple of custom things for our website and John responded to our Live Chat within a couple of minutes and made the changes required instantly. After about 2 weeks of using it, we've already sent out and received orders for 12-15 quotes.

pet...com

Jun 06, 2019  on Bigcommerce

Simple and Efficient - We've looked for something like this for years. We used to send out quotes using StoneEdge and not only did it take forever to create, but the email customers received looked very "old fashioned" and had to Checkout button or Call to Action. With Quote Ninja, our sales staff can create quotes in seconds and the email that is sent out looks really good with pictures, links to each product as well as a Checkout button. We needed help setting up a couple of custom things for our website and John responded to our Live Chat within a couple of minutes and made the changes required instantly. After about 2 weeks of using it, we've already sent out and received orders for 12-15 quotes.

sea....nz

Feb 07, 2019  on Bigcommerce

Handy tool for B2B - Handy functionality for BigCommerce - ability for clients to create quotes and then convert these to firm orders through the quoting tool is very handy. Also like the ability to edit and customise quotes and prices in a way that BigCommerce doesn't do natively.

sea....nz

Feb 07, 2019  on Bigcommerce

Handy tool for B2B - Handy functionality for BigCommerce - ability for clients to create quotes and then convert these to firm orders through the quoting tool is very handy. Also like the ability to edit and customise quotes and prices in a way that BigCommerce doesn't do natively.

lar...com

Dec 26, 2018  on Bigcommerce

Productivity booster with excellent support - This app is a time saver allowing us to turn quote requests around much faster than our old way. The user interface is well thought out and easy to move through for both the customer facing side and on the backend. This app saves us a ton of phone calls. Your customers can see what they want and create a quote request while they shop and once they've submitted the request turning it around and getting it back out to the customer is a breeze.The support provided by John and Micah is hands down the best of any third party app I've dealt with through BigCommerce. They took care of all of the heavy lifting when it came to implementing the app on our website and whenever we have needed support they respond extremely fast and even worked after hours going into a holiday weekend to help us fix a problem. I would not hesitate to recommend this app to anyone especially B2B sellers out there.

lar...com

Dec 26, 2018  on Bigcommerce

Productivity booster with excellent support - This app is a time saver allowing us to turn quote requests around much faster than our old way. The user interface is well thought out and easy to move through for both the customer facing side and on the backend. This app saves us a ton of phone calls. Your customers can see what they want and create a quote request while they shop and once they've submitted the request turning it around and getting it back out to the customer is a breeze. The support provided by John and Micah is hands down the best of any third party app I've dealt with through BigCommerce. They took care of all of the heavy lifting when it came to implementing the app on our website and whenever we have needed support they respond extremely fast and even worked after hours going into a holiday weekend to help us fix a problem. I would not hesitate to recommend this app to anyone especially B2B sellers out there.

kai...com

Apr 20, 2018  on Bigcommerce

A Must Have If You Do A Lot Of Quotes - Great App. Has greatly cut down on the time it takes to send a customer a quote. Modifying your message that goes out with the quote does take a little bit of time to get spacing right. The guys are very easy to work with and will quickly make any updates requested. I highly recommend this app.Aubrey IvyPro Torque Tools / Pro Tool Warehouse

kai...com

Apr 20, 2018  on Bigcommerce

A Must Have If You Do A Lot Of Quotes - Great App. Has greatly cut down on the time it takes to send a customer a quote. Modifying your message that goes out with the quote does take a little bit of time to get spacing right. The guys are very easy to work with and will quickly make any updates requested. I highly recommend this app. Aubrey Ivy Pro Torque Tools / Pro Tool Warehouse

inf...com

Jan 31, 2018  on Bigcommerce

Life Saver...literally. - I ran a search months back looking for an app like this that didn't exist at the time. I recently tried another search and found this app, so I thought I would give it a shot.Wow, this is exactly what my business needed. We do a lot of quotes and they can be time consuming. I was using another quote system where I constantly had to import updates to products, manually populate fields, etc.A quote that would normally take me 15-20 minutes can me done in a matter of minutes or even seconds with Quote Ninja, once everything is set up.This has freed up a lot of time and it's what I mean by "Life Saver". You get a bit of your life back!The customer service is top notch, fast, responsive, professional and friendly.

inf...com

Jan 31, 2018  on Bigcommerce

Life Saver...literally. - I ran a search months back looking for an app like this that didn't exist at the time. I recently tried another search and found this app, so I thought I would give it a shot. Wow, this is exactly what my business needed. We do a lot of quotes and they can be time consuming. I was using another quote system where I constantly had to import updates to products, manually populate fields, etc. A quote that would normally take me 15-20 minutes can me done in a matter of minutes or even seconds with Quote Ninja, once everything is set up. This has freed up a lot of time and it's what I mean by "Life Saver". You get a bit of your life back! The customer service is top notch, fast, responsive, professional and friendly.

cohort

Oct 21, 2017  on Bigcommerce

Great App & Great Support - From the moment I signed up for the trial on the weekend and Micah instantly hopped on their support chat to help me get started installing and configuring the QN app I was sold. Both Micah and John have been so helpful and have gone above and beyond getting things configured and customized for us. With Quote Ninja we can produce professional and winning quotes and drive our customers back through our Bigcommerce web site to complete their purchase vs. producing quotes and invoices in Xero.

mat...com

Aug 29, 2017  on Bigcommerce

Fantastic Product - John and the staff at Quote Ninja are amazing. Being in a B2B market with larger ticket items, this a great addition for our web store. Not only does this save us time sending out quotes, it makes it much easier and faster for customer to compile a list and request a quote. I can't say enough for the actual team too. Their support and follow up is fast and effective. I highly recommend!!Matt

mat...com

Aug 29, 2017  on Bigcommerce

Fantastic Product - John and the staff at Quote Ninja are amazing. Being in a B2B market with larger ticket items, this a great addition for our web store. Not only does this save us time sending out quotes, it makes it much easier and faster for customer to compile a list and request a quote. I can't say enough for the actual team too. Their support and follow up is fast and effective. I highly recommend!! Matt

dal....au

Jun 15, 2017  on Bigcommerce

Quote Ninja Solved a BIG problem for Fence Guru - Many of our customers need a quote (often to present to other parties) before they buy, or they would like me to work out what they need and request a quote in a traditional way. I can easily create a quote using all the items in my shop. I can also apply further discounts or create custom products on the go.Once a customer receives the emailed quote, they can load the quote into the shopping cart by clicking one button and then proceed to checkout.The other feature is adding a 'request a quote' button next to every product on the website and also on the checkout page, so if a customer has questions they can request a quote instead of checking out.This is a great app and I highly recommend it.Dale - Fence Guru

dal....au

Jun 15, 2017  on Bigcommerce

Quote Ninja Solved a BIG problem for Fence Guru - Many of our customers need a quote (often to present to other parties) before they buy, or they would like me to work out what they need and request a quote in a traditional way. I can easily create a quote using all the items in my shop. I can also apply further discounts or create custom products on the go. Once a customer receives the emailed quote, they can load the quote into the shopping cart by clicking one button and then proceed to checkout. The other feature is adding a 'request a quote' button next to every product on the website and also on the checkout page, so if a customer has questions they can request a quote instead of checking out. This is a great app and I highly recommend it. Dale - Fence Guru

Erik Paulson

May 24, 2017  on Bigcommerce

Long Awaited Feature - VERY happy with this app. We saw instant results. It works great for phone quotes as well...giving the customer the option to checkout at their convenience. The service.support we received was top notch. HIGHLY recommend!!!!

sal...com

May 11, 2017  on Bigcommerce

Amazing App! - We've been searching for a seamless quoting solution for ages and were about to resort to building one ourselves until we came across these guys. Not only does the app work incredibly well, but the developers are very responsive and have been willing to work with us on small changes and suggestions as they come up. This app has everything a typical quote system in QuickBooks or a CRM is lacking: push-cart feature, seamless integration of products and option sets, order tracking, and so on. You can even add products and orders to BigCommerce directly from the quotes you generate. Pretty amazing. Highly recommend!

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