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Customer reviews: B2B Ninja Quote Request & Management

Develop by Elite
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Reviews (49)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of "B2B Ninja Quote Request & Management," praising its features designed to streamline the quotation process for BigCommerce stores. The app is regarded as an effective tool that simplifies workflow, reduces manual effort, and enhances customer interaction through automated and professional quotation management. However, some concerns have been raised about recent support quality and development challenges following the BigCommerce acquisition.

Key Strengths

  • Streamlined quoting process, saving significant time
  • Professional and customizable quote presentations
  • Strong integration with BigCommerce, enhancing workflow
  • Responsive and supportive customer service team
  • Easy setup and intuitive interface

Common Concerns

  • Issues with bot invasions and lack of captcha integration
  • Perception of stalled development post-BigCommerce acquisition
  • High cost compared to similar solutions
  • Complexity and customization needs for some features
  • Lack of immediate customer support responsiveness cited by some users

Final Thoughts

"B2B Ninja Quote Request & Management" is a valuable app for businesses seeking efficient quoting solutions on BigCommerce. Its ease of use, professional output, and integration capabilities make it a favored choice among users, despite some concerns regarding cost, support, and development. For merchants who prioritize time-saving and robust functionality in their quoting processes, this app is a recommended choice.

Erik Paulson

May 24, 2017  on Bigcommerce

Long Awaited Feature - VERY happy with this app. We saw instant results. It works great for phone quotes as well...giving the customer the option to checkout at their convenience. The service.support we received was top notch. HIGHLY recommend!!!!

sal...com

May 11, 2017  on Bigcommerce

Amazing App! - We've been searching for a seamless quoting solution for ages and were about to resort to building one ourselves until we came across these guys. Not only does the app work incredibly well, but the developers are very responsive and have been willing to work with us on small changes and suggestions as they come up. This app has everything a typical quote system in QuickBooks or a CRM is lacking: push-cart feature, seamless integration of products and option sets, order tracking, and so on. You can even add products and orders to BigCommerce directly from the quotes you generate. Pretty amazing. Highly recommend!

ste...com

Jul 21, 2016  on Bigcommerce

Wildly Exceeds Expectations - Quote Ninja wildly exceeded our expectations!I was a bit hesitant due to no other reviews but after running by my Ops Officer, we decided to give it a try...and thrilled we did.Most of our business requires us to submit quotes and Quote Ninja just made our lives easier and gets our quotes super quick. Before we were using a spreadsheet with our logo. Now with Quote Ninja, our logo looks great, the thumbnail image from the catalog shows up next to the description and pricing is easy to adjust from the listed retail price.One of the great features that helps us, is when we quote something that is not listed in our catalog, the quote system automatically imports it for us. All we need to do is drop in an image and fine tune the listing.If you're sending quotes, do yourself a huge favor and install Quote Ninja!PS: Customer Service is awesome. The owner and technician have always been available for us via phone and email.

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