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Customer reviews: B2B Ninja Quote Request & Management

Develop by Elite

Reviews (49)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of "B2B Ninja Quote Request & Management," praising its features designed to streamline the quotation process for BigCommerce stores. The app is regarded as an effective tool that simplifies workflow, reduces manual effort, and enhances customer interaction through automated and professional quotation management. However, some concerns have been raised about recent support quality and development challenges following the BigCommerce acquisition.

Key Strengths

  • Streamlined quoting process, saving significant time
  • Professional and customizable quote presentations
  • Strong integration with BigCommerce, enhancing workflow
  • Responsive and supportive customer service team
  • Easy setup and intuitive interface

Common Concerns

  • Issues with bot invasions and lack of captcha integration
  • Perception of stalled development post-BigCommerce acquisition
  • High cost compared to similar solutions
  • Complexity and customization needs for some features
  • Lack of immediate customer support responsiveness cited by some users

Final Thoughts

"B2B Ninja Quote Request & Management" is a valuable app for businesses seeking efficient quoting solutions on BigCommerce. Its ease of use, professional output, and integration capabilities make it a favored choice among users, despite some concerns regarding cost, support, and development. For merchants who prioritize time-saving and robust functionality in their quoting processes, this app is a recommended choice.

mik....us

Feb 25, 2020  on Bigcommerce

Excellent Product - Awesome Support - John & Micah are a pleasure to work with. They've created an excellent quoting app for Bigcommerce that is backed up with amazing customer support. I would recommend the Quote Ninja app to anyone who needs quoting functionality for their BC store.

con...com

Jan 16, 2020  on Bigcommerce

Couldn't ask for better support - John from Quote Ninja is an incredible entrepreneur and his team has created a great product. He provides fantastic support and truly cares about your needs and how he can make Quote Ninja best work for you. If you are looking for a quote app to integrate with your BigCommerce site, this is an amazing solution.

ver...com

Jan 08, 2020  on Bigcommerce

Quote Ninja Review - We are very happy with the Quote Ninja App it has helped my sales force quote products quickly and allows our customers and prospects to see images and reference personal notes per quote or per item. Nice Job Quote Ninja!!

inf...com

Dec 17, 2019  on Bigcommerce

Best App On BC - Quote Ninja has been by far my favorite app on BigCommerce. This app has been essential for us and our new website. The software is extremely easy to use and our salesmen love the features it offers. Customers can easily see their quotes and purchase items directly through their cart at the discounted prices. The quote feature even gives you the ability to see which quotes have opened, ordered, or not opened at all so you know which customers to follow up with. When we have had small issues or questions, I can easily pick up the phone and talk to John. John continues to provide the best support and provides answers to questions immediately. The customer service aspect has been outstanding. This app is definitely one that we would reccommend

rac...com

Dec 10, 2019  on Bigcommerce

Exceptional Product & Service - QuoteNinja ha quickly become one of those "can't do without apps" for our business!! We've saved so much time with quote follow-ups because of the proceed to checkout button in the customer email - and it brings in the quoted price directly to the cart. We've seen quotes convert to sale moments after hitting "send quote". Our overall sales are up due to the ease and security of being able to place a custom quoted order online and our customer feedback has been strong. John has been incredibly responsive and extremely helpful in tailoring the functions of the app to meet our B2B needs. John and his team have a way of making you feel like your customers are their very own and their willingness to go above and beyond is outstanding. We are very pleased with QuoteNinja and recommend any BC users to strongly consider adding this app. A refreshing partnership that we look forward to enjoying for years to come!

mgm...com

Dec 02, 2019  on Bigcommerce

Great product, excellent support - QuoteNinja provided a great quote experience for both of our customers and our sales staff. The result is more qualified leads coming in, and less time for us to close those deals. Highly recommended for any store with many customized products or ordering in bulk! To sweeten the deal, the support team has an amazing response time, and handle all of our requests and issues with attention and care. Go for QuoteNinja, you won't regret it.

noo...com

Nov 07, 2019  on Bigcommerce

Excellent Product - This app has done so much for our business in a short time. We used to spend hours by email and phone creating quotes and custom orders for our customers. With Quote Ninja they are able to do it quickly and easily themselves. The user experience is great and a good percentage of them go ahead and pay online too, which means more money upfront for us! John has been amazing in helping us tailor the product for our business needs. He is always responsive and the turnaround on product updates and fixes is outstanding.

sal...com

Oct 22, 2019  on Bigcommerce

Phenomenal - What a great experience! We had tried other services offering a quote system. John was incredible in helping us install and customize the app. Thank you! Thank you! If I could give it 10 stars I would. For starters he helped us customize the look exactly the way we wanted it. Then he made sure that it worked. and finally, any time that we need to update or add to our website, he gave us the tools to do it. However, he is always easy to reach and ready to help. That's the most important part of customer service.

sal...com

Aug 09, 2019  on Bigcommerce

Great App, Amazing Client Services - We recently began using Quote Ninja to replace multiple processes for accepting and responding to quotes (email, etc). Our previous methods gave us the ability to accept and respond, but our conversion rate on responses was low. Quote Ninja gives us the ability to accept quote requests, respond to them, and gives the customer the ability to execute the quote and directly order from the quote. Beyond the features of the app, their client services is amazing. John went above and beyond to get the app up and running for our site. They made many enhancements and optimizations to our installation and configuration to improve the functionality specific to our site. I can't say enough about how awesome they are and how great this app has been. I am just sorry it took me this long to start using it. I am very pleased with this and recommend any BC users to strongly consider adding this app. It is well worth the money spent.

web...com

Jul 18, 2019  on Bigcommerce

Great for B2B and Excellent Support - We started using QN as a way to divert customers from building carts, using them as "Quote" to get approvals and then abandoning the cart. Adding this app provides a value add service for our B2B customers and a very nice, simple way to produce elegant quotes. The QN team is beyond helpful and extremely quick to respond.

bar...com

Jul 11, 2019  on Bigcommerce

Great product and service - Quote Ninja app has been a real efficiency boost for our inside sales team. Previously they had been receiving RFQ's via email, which was tedious and time intensive to process. QN has saved time for both customers and the sales team. Additionally, the support at QN has been great.

sal...com

Jun 19, 2019  on Bigcommerce

Perfect Fit For our Operations! - Quote Ninja has improved our daily business operations significantly, mostly through time savings. We have seen almost a complete adoption of the tool since integrating it with our storefront. The interface is so easy to use and allows our team to seamlessly handle inbound quotes and quickly turn them around to our customers. We haven't experience a single technical issue or bug, whatsoever. Impeccable support from the team during setup and has continued to provide an ultimate level of service with configurations on custom elements, as well as educate us further on the tool's use. This app would check the box for any BigCommerce storefront looking to modernize and optimize their quoting process!

pet...com

Jun 06, 2019  on Bigcommerce

Simple and Efficient - We've looked for something like this for years. We used to send out quotes using StoneEdge and not only did it take forever to create, but the email customers received looked very "old fashioned" and had to Checkout button or Call to Action.With Quote Ninja, our sales staff can create quotes in seconds and the email that is sent out looks really good with pictures, links to each product as well as a Checkout button. We needed help setting up a couple of custom things for our website and John responded to our Live Chat within a couple of minutes and made the changes required instantly. After about 2 weeks of using it, we've already sent out and received orders for 12-15 quotes.

sea....nz

Feb 07, 2019  on Bigcommerce

Handy tool for B2B - Handy functionality for BigCommerce - ability for clients to create quotes and then convert these to firm orders through the quoting tool is very handy. Also like the ability to edit and customise quotes and prices in a way that BigCommerce doesn't do natively.

lar...com

Dec 26, 2018  on Bigcommerce

Productivity booster with excellent support - This app is a time saver allowing us to turn quote requests around much faster than our old way. The user interface is well thought out and easy to move through for both the customer facing side and on the backend. This app saves us a ton of phone calls. Your customers can see what they want and create a quote request while they shop and once they've submitted the request turning it around and getting it back out to the customer is a breeze.The support provided by John and Micah is hands down the best of any third party app I've dealt with through BigCommerce. They took care of all of the heavy lifting when it came to implementing the app on our website and whenever we have needed support they respond extremely fast and even worked after hours going into a holiday weekend to help us fix a problem. I would not hesitate to recommend this app to anyone especially B2B sellers out there.

kai...com

Apr 20, 2018  on Bigcommerce

A Must Have If You Do A Lot Of Quotes - Great App. Has greatly cut down on the time it takes to send a customer a quote. Modifying your message that goes out with the quote does take a little bit of time to get spacing right. The guys are very easy to work with and will quickly make any updates requested. I highly recommend this app.Aubrey IvyPro Torque Tools / Pro Tool Warehouse

inf...com

Jan 31, 2018  on Bigcommerce

Life Saver...literally. - I ran a search months back looking for an app like this that didn't exist at the time. I recently tried another search and found this app, so I thought I would give it a shot.Wow, this is exactly what my business needed. We do a lot of quotes and they can be time consuming. I was using another quote system where I constantly had to import updates to products, manually populate fields, etc.A quote that would normally take me 15-20 minutes can me done in a matter of minutes or even seconds with Quote Ninja, once everything is set up.This has freed up a lot of time and it's what I mean by "Life Saver". You get a bit of your life back!The customer service is top notch, fast, responsive, professional and friendly.

cohort

Oct 21, 2017  on Bigcommerce

Great App & Great Support - From the moment I signed up for the trial on the weekend and Micah instantly hopped on their support chat to help me get started installing and configuring the QN app I was sold. Both Micah and John have been so helpful and have gone above and beyond getting things configured and customized for us. With Quote Ninja we can produce professional and winning quotes and drive our customers back through our Bigcommerce web site to complete their purchase vs. producing quotes and invoices in Xero.

mat...com

Aug 29, 2017  on Bigcommerce

Fantastic Product - John and the staff at Quote Ninja are amazing. Being in a B2B market with larger ticket items, this a great addition for our web store. Not only does this save us time sending out quotes, it makes it much easier and faster for customer to compile a list and request a quote. I can't say enough for the actual team too. Their support and follow up is fast and effective. I highly recommend!!Matt

dal....au

Jun 15, 2017  on Bigcommerce

Quote Ninja Solved a BIG problem for Fence Guru - Many of our customers need a quote (often to present to other parties) before they buy, or they would like me to work out what they need and request a quote in a traditional way. I can easily create a quote using all the items in my shop. I can also apply further discounts or create custom products on the go.Once a customer receives the emailed quote, they can load the quote into the shopping cart by clicking one button and then proceed to checkout.The other feature is adding a 'request a quote' button next to every product on the website and also on the checkout page, so if a customer has questions they can request a quote instead of checking out.This is a great app and I highly recommend it.Dale - Fence Guru

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