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Customer reviews: B2B Ninja Quote Request & Management

Develop by Elite

Reviews (49)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of "B2B Ninja Quote Request & Management," praising its features designed to streamline the quotation process for BigCommerce stores. The app is regarded as an effective tool that simplifies workflow, reduces manual effort, and enhances customer interaction through automated and professional quotation management. However, some concerns have been raised about recent support quality and development challenges following the BigCommerce acquisition.

Key Strengths

  • Streamlined quoting process, saving significant time
  • Professional and customizable quote presentations
  • Strong integration with BigCommerce, enhancing workflow
  • Responsive and supportive customer service team
  • Easy setup and intuitive interface

Common Concerns

  • Issues with bot invasions and lack of captcha integration
  • Perception of stalled development post-BigCommerce acquisition
  • High cost compared to similar solutions
  • Complexity and customization needs for some features
  • Lack of immediate customer support responsiveness cited by some users

Final Thoughts

"B2B Ninja Quote Request & Management" is a valuable app for businesses seeking efficient quoting solutions on BigCommerce. Its ease of use, professional output, and integration capabilities make it a favored choice among users, despite some concerns regarding cost, support, and development. For merchants who prioritize time-saving and robust functionality in their quoting processes, this app is a recommended choice.

gra...com

Feb 06, 2022  on Bigcommerce

What a Time-Saver - I've spent the last 14 years manually typing out quotes for our business which can be costly in time, and a typo costly in money! After reviewing other quote systems that can easily integrate into BigCommerce, I found B2B Ninja to be one of the most valuable tools, and the customer support, if you have questions, is also spot on! Our customers are now getting professional-looking quotes much quicker than our old manual quote system and the quote process is so much easier on me!

kmc...com

Jan 03, 2022  on Bigcommerce

Excellent Quote Automation - B2B Ninja allows us to easily generate and email quotes which customers can order from.The app is well documented in B2B Ninja's Knowledge Base, and the few questions we could not find answers to were handled quickly by B2BNinja support.Thanks B2B Ninja for creating such a well-designed, useful app!

mar...com

Aug 30, 2021  on Bigcommerce

Outstanding Tool + Customer Support - I've gone through hundreds (if not thousands of apps) and this is by far one of the BEST apps I have ever had the pleasure of using. It is intuitive, forward thinking, and most importantly on day 1 led to huge sales we were missing out on. I was so blown away by this app I scheduled a demo with the team and had an incredible session with John and Kenzie both were super supportive, had site recommendations, talked about different uses for the tool and so much more. Since I have reached out to support with questions and support has been quick to respond with guides and help. I def. recommend you download this app and sign up - the bottom line it works. It's made us a money and literally has saved us countless hours on quoting. Thanks guys for all the support and looking forward to doing more with you and the team!

ste...com

Jun 29, 2021  on Bigcommerce

We receive and convert more quotes now - This app makes it easy for customers considering large purchases to request a quote. It makes it easier for staff to manage and reply. The presentation to the customer is great. There are built-in ways to follow up. It is integrated with BigCommerce. The staff helps work out any specific kinks with your site. The other apps in the category on any platform (BigCommerce, Shopify, etc.) don't come close. This app is only available to date on BigCommerce so we should consider ourselves lucky.I have also spoken with the owner of the app - he has deep ecommerce experience and is really out to help his customers succeed.

jpo...com

May 19, 2021  on Bigcommerce

B2B - World Class SaS | Excellent Assistance - An Excellent quoting software that reduces friction for both clients and on the fulfillment side. John's team does a wonderful job providing assistance (usually instantly) in the event you have an issue. Absolutely excellent. On behalf of our company and the community we serve, thank you B2B Ninja team :). A wonderful addition to the Big Commerce Community.

ste...com

May 14, 2021  on Bigcommerce

Well-Thought-Out App, Fantastic Support, Big Money Maker - Our company is thoroughly impressed with the B2B Ninja (Ninja Quote) app at every level. From the design and workflow of the app to the support and implementation of it, it has everything we need and more for our revamped store to increase revenue right away. In our case, during our transition, we were correcting some persistent shipping issues and a lot of orders were not going through. This is when we started looking into some immediate solutions and found B2B Ninja in the Bigcommerce Apps Marketplace. This allowed us to use it as a safety net for those orders that were not going through. Immediately after the installation, we were able to salvage those business. But so much more than that. We discovered how well it integrated with Bigcommerce....and how much better it made the customer's purchase journey. It significantly lessened our sales team's workload for drawing up quotes manually, a lot of manual mistakes have effectively been eliminated. Management of all of the quotes was easy and clear, it really made our life easier and more productive. On top of the awesome software, B2B Ninja's customer support is unparalleled. They are super responsive, straight forward, professional, and friendly. They really remind me of the great way of approaching business: your success is my success.

mst...org

May 05, 2021  on Bigcommerce

So Much Time Saved & My Staff Love It! - We found QN years ago when John was still developing it. We were using a Salesforce/Conga/Big Commerce custom integration that required multiple steps and would throw errors we couldn't resolve. Fast forward several years later, caught up with John and learned that QN now had everything we needed! To say we were excited was an understatement! We work with other non-profits and state agencies that require quotes and then deliver purchase orders for us to process their order. We can create these SO FAST in QN; then when they deliver us the PO, we can attach it to the quote, push the order over to BC and BAM! DONE! Several months later we are still thoroughly impressed with Quote Ninja. The time savings from our Salesforce/Conga custom integration is amazing! The customer support is fast and helpful. John and his team are very responsive and never act like you're bothering them. High recommended!Melissa StewardChief Marketing OfficerNational Fatherhood Initiative®

stu...com

May 04, 2021  on Bigcommerce

The best quoting app on BC - The features of this app have been a huge help for us quoting and selling our B2B customers. The quotes are professional look and give lots of room for customization. Our customers appreciate the ease of use, and we've appreciated the additional sales.Besides the tool itself, the support is unmatched. There is not a single app we use that has anywhere NEAR the level of support offered by B2B Ninja. Every single issue we've had has had a fix ready or one released ASAP. I'm often surprised when they respond out of business hours and quickly help me figure out an issue before I remember that that's just how they do things. If all our BC apps were as well run a B2B Ninja, my life would be much easier.

gre...com

Apr 28, 2021  on Bigcommerce

A quality solution with unmatched support. - First - Thank you so much John for all your support. Second - If you are looking for a B2B solution for Big Commerce this is the ONLY company to go with. They have repeatedly gone above and beyond to help us get set up and going with their product and even offered support for BigCommerce issues that their support was unable to resolve in less than 10 minutes. I cannot express how great this company is in words. Just buy it and get the solution you need for your B2B customers.

eng...com

Apr 09, 2021  on Bigcommerce

Great App and Product Support! - As a manufacturer, Quote Ninja makes it easy to send our customers quotes on custom products and quantities. Quote Ninja and their team are always quick and supportive when we need to come up with new solutions. Best of all, it helps us make more sales by having this option available to our customers!

cor...com

Mar 23, 2021  on Bigcommerce

Do not know how we survived without it! - Seeing an increase in requests for quotes we were looking for a solution to streamline our quoting process and Quote Ninja was exactly what we were looking for! An extremely informative demo with the owner answered any questions that I had, and the set up was insanely easy! My customers are pleased with the new way we issue quotes with PDF's and checkout links makes it easy for anyone on their team to place the order. The most surprising feature of Quote Ninja is the customer service! The 2 times that I have not been able to find an answer to a question from their online help section I chatted with customer service and had my question solved in less than 5 min! I can not say enough good things about Quote Ninja and I have no idea how we survived for so long with out it!

tho...com

Mar 11, 2021  on Bigcommerce

Seemless and time saving app - Quote ninja has been a huge win for our company since day one. Super easy to generate a quote, send it to the customer and give them the fastest way to get to cart. As we build out more and more of our online presence Quote Ninja will be a crucial piece of our success. Not only is the product great but the customer support/response to needs has been great. Everyone I have worked with on their team takes the time to drill into your needs and provide a solution. Very happy with this app, highly recommend!

sup...com

Jan 20, 2021  on Bigcommerce

Quote Ninja works! - The demo helped answer all the questions I had on the product, so I determined it was a worthwhile investment for time savings. Signing up for the service took a matter of minutes, then the setup was complete within 30 minutes. By the end of the first day, our BigCommerce site had already received two quotes through Quote Ninja. It is easy to use, easy to manage and it works for the client needs to have a PDF quote for their internal PO request/approval processes.

tea...com

Dec 22, 2020  on Bigcommerce

Wonderful Quoting App - This app is a game changer for businesses which need to furnish quotes for large orders, government agencies, and non-profits. All the quotes come into a centralized dashboard which we can see and respond to quickly. This app delivers so much ROI. I highly recommend B2B store owners try it out and see how many quotes come in and how much time you can save.

rus...com

Nov 09, 2020  on Bigcommerce

Great App and Service - Quote Ninja has truly been a great addition to our website. The setup was fast and easy and the latest updates to the app have made it even easier to use. Also, our conversation rate has increased substantially since we are able to create and send quotes so quickly.The best part of the Quote Ninja app has been the superior customer support. Any time we have had a question or wanted to add a feature, they have responded right away and taken care of us quickly.I would highly recommend this app for anyone who wants the ability to send or allow their customers to request product quotes .

inf...com

Oct 02, 2020  on Bigcommerce

GREAT Asset & Customer Service - "In just two weeks, Quote Ninja has proved a huge asset. We couldn’t live without it now.John and Micah’s support service is bar none.”~Michele SummerallFounder & Creative Directorgetpoms.com

mik...com

Sep 22, 2020  on Bigcommerce

Quote Ninja is a must have for B2B Stores - Easy to install and Manage. Great response from customers. In 4 months Quote Ninja has definitely increased our conversion rate and average order size. Great people to work with.

ben...com

May 13, 2020  on Bigcommerce

Excellent App with Great Continued Support - We switched to QuoteNinja from Quotewerks for better integration with bigcommerce and have been completely blown away. It makes getting orders through quotes much easier and requires less time from our sales staff. The dashboard is also much easier to use than other apps we have used in the past.The support for this app has been impeccable, any issue that we have run into (usually very minor) has been corrected or explained by the team almost immediately. I would certainly recommend this app as a benefit for the sales staff and your customers.

cur...net

Apr 28, 2020  on Bigcommerce

Quote Ninja - Excellent App- Awesome Support -Very Highly Recommend - We have used Quote Ninja for over 3 years now. Very Powerful Quote Platform. Support is over the top. Quote Ninja has changed the way we do business. Most of our customer require quote before purchasing, Quote Ninja makes this very seamless. So pleased... HIGHLY RECOMMEND!!!!!!

dor...com

Apr 10, 2020  on Bigcommerce

Flexible & Powerful, like a Ninja - Buying custom wheels & tires for a vehicle can be a tricky process. Often times customers want to choose a setup that is not Original Equipment, so there are questions about vehicle fitment.The Quote Ninja plug in is the perfect tool to enable a customer to load up a few options, add some notes about their vehicle and send over the quote. Our fitment specialists can then reply or call with the actual items that will work with their vehicle to facilitate the sale. The Quote Ninja setup was seamless and the configuration worked great for our team. The CTAs on the website are user friendly and help at the key areas of the purchase funnel. This tool is highly recommended for any bigger ticket items or a type of sale where the user is not 100% sure if the product would fit their particular use. 5 stars!

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