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Ask A Question By Webkul

Develop by uvdesk.com
10 Days Free Trial

Boost customer trust with direct Q&A on product pages.

Direct q&a
Admin mailbox
Question status
1 Reviews
8.2

About Ask A Question By Webkul

Launched Nov 05, 2018

Categories

Built by uvdesk.com

Introduction Video

Description

This application allows customers to ask a question directly to an admin before purchase any product. Admins can reply to customer inquiries.

Customer engagement is an important asset for every eCommerce store owner. Sometimes a customer has additional questions about a product before he makes the final purchase, Such critical information is not present within the product description and detail page, to address such concerns, store owners must amplify these questions with precise answers.

In order to not lose a prospective customer, our application "Ask a Question" allows customers to ask a question about the product directly from the store admin, where an admin can answer the customer inquiries.

Whenever a store admin directly answers customers' queries, it builds loyalty and trust towards your business.

An admin will receive the questions asked by their customers straight into their mailbox. An admin can view the questions under the status "New", "Open", "Answered", "Trash".

Admin can easily search any mail through these keywords. Admin can also modify the fields of "Question Form" of customers.

Pros

  • Enhances customer trust through direct Q&A on product pages.
  • Improves customer engagement by allowing inquiries before purchase.
  • Provides a systematic way for admins to manage customer questions with statuses like 'New', 'Open', 'Answered', and 'Trash'.
  • Increases likelihood of purchase by addressing customer concerns directly.
  • Customization of the 'Question Form' to fit different requirements.

Cons

  • Dependence on store admin to respond promptly to maintain customer satisfaction.
  • Potential for an overwhelming number of inquiries if not managed properly.
  • The app's success relies heavily on the admin's ability to provide accurate and comprehensive answers.

Top Helpful Reviews

use...com

Apr 08, 2022  on Bigcommerce

Ask a Questions - great service - Vaibhav gave great support and I recommend any services provided by webkul.com

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