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Customer reviews: Address Validation by Addrexx

Develop by addrexx.com

Reviews (32)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive impression of "Address Validation by Addrexx," often praising its reliability and helpful customer service. The app has successfully streamlined the checkout process for many businesses by reducing order errors related to incorrect addresses. Users frequently appreciate the responsiveness and dedication of the support team, particularly highlighting the personalized assistance they receive.

Key Strengths

  • Improves accuracy by validating and correcting customer addresses.
  • Exceptional customer support praised for promptness and problem-solving capabilities.
  • Reduces time spent on manual address corrections, thus optimizing shipping processes.
  • Seamless integration with platforms like BigCommerce and ERP systems such as Netsuite.
  • Offers customization options to meet unique business needs.

Common Concerns

  • Issues with users not being able to override the app's suggested address.
  • Some complaints about mobile functionality not auto-filling city and state fields effectively.
  • Instances of dissatisfaction with updates on pricing tiers and communications regarding feature changes.
  • Concerns about security during installation requiring extensive admin privileges.

Final Thoughts

Overall, "Address Validation by Addrexx" is well-regarded for its ability to streamline the address validation process effectively. While there are some concerns, particularly around certain functionalities and communications, the app is seen as a valuable tool, especially for e-commerce businesses that face frequent address-related issues. The exemplary support provided by the Addrexx team is frequently highlighted as a critical factor in the app’s positive reception.

mfl...com

Oct 09, 2023  on Bigcommerce

Good, prompt service - Very useful app for our checkout process, and they are always prompt whenever service is needed.

kca...com

Aug 01, 2023  on Bigcommerce

Great App, Seamless Functionality, Great Support! - Addrexx is an amazing utility for a great price. They validate all aspects of the user's address and info, reducing overall man-hours. So glad I don't have to manually update addresses anymore to ship orders when they were entered incorrectly.

web...com

Jun 30, 2023  on Bigcommerce

ADDREXX- GREAT APP AND SUPPORT - We have utilized ADDREXX on our website for several years. The customer service support is A+! Joseph always goes above and beyond to be sure we understand the capabilities of the product, and how to take care of setup. Response time is always same day. We highly recommend ADDREXX.

zer...com

Jun 16, 2023  on Bigcommerce

Great software. Great support - I have had two 'issues' with this software. The first one is that I didn't read the instructions and reached out to support. The USA Based developer reached out and walked me through it. The 2nd 'issue' was that I may have enabled a BigCommerce native 'feature' which broke the software. Again, a USA Based developer reached out and walked me through the issue and what he thought it was. It turned out NOT be the result of this App. Under 20 minutes later the issue was resolved and we were back to using this software. I personally think this software works better than Google's solution. With it enabled we had virtually zero orders with wrong addresses. Only reason I went looking is there were several orders that were coming through with an incorrect address. Appreciate the fast, knowledgeable, support.

adm....au

Jun 06, 2023  on Bigcommerce

Great app - Amazing customer support. Joseph went above & beyond to help with the integration.

car....au

Dec 31, 2022  on Bigcommerce

Great App - Very happy with how this app works. And their customer service is A+. Very responsive and very helpful during and post setup. Highly recommend.

sca...com

Oct 21, 2022  on Bigcommerce

Good App - Better Support - The app works as expected helping to reduce errors and customer care contacts. We had several unique requests to help with our integration to our ERP before go live and then had a couple customer driven changes to make after go live. The app team reacted quickly and offered industry and system knowledge to help us make the right decisions for the systems and customers.

sha...com

Oct 07, 2022  on Bigcommerce

Great Address Validator - We have been using Addrexx for both our Bigcommerce site as well as our ERP Netsuite. We have been very happy with the service and it covers all of our address validation needs. We are validating the address both during account creation and at checkout. Any challenges that we have come across were quickly resolved by the Addrexx team (same day). I highly recommend this application.

tim...com

Sep 01, 2022  on Bigcommerce

Great Application - During shipping, we struggled with customer address validation. We were wasting around 30 minutes every day trying to contact customers to get their correct addresses. Addrexx has helped reduce address validation problems significantly. The customer service is awesome. They have helped us every step of the way. I highly recommend Addrexx.

joh...com

Aug 31, 2022  on Bigcommerce

Great Customer Support - The customer support from Addrexx has been truly amazing. Top Drawer, Five Star. Every time I need them, they have been there to help, assist and fix any issues. Not that the issues have been on their side but helped my to figure out it was not an Addrexx app issue and what to consider next.

lev...com

Mar 15, 2022  on Bigcommerce

Amazing App and Awseome Customer Service - We needed a solution to check and help with address validation and Addrexx doesn’t disappoint! For our customers to be able to have the assistance in address completion and to make sure the address is accurate for shipping is a great tool. Joseph and the Address team are amazing! Joseph is very responsive to emails and makes sure things are working properly. He spends the extra time to assistant in any issues that have come up with BC and makes sure to have a resolution for us that works great!

cli...com

Feb 22, 2022  on Bigcommerce

Great Address Validation App - The Addrexx team met and exceeded our expectations on our store implementation. We had some unique situations that Addrexx had no issues accounting for. If you're looking for address validation services for BigCommerce look no further than Addrexx!

jim...biz

Feb 17, 2022  on Bigcommerce

Must have app! - This is a must have if you're shipping products. Not only does the verification work splendidly, the support staff is hands down the best and most responsive. We very much appreciate the folks and product at Addrexx!

big...com

Feb 07, 2022  on Bigcommerce

Addrexx is a good solution - The Addrexx address validation solution works well for our store. We ship internationally to over 40 countries around the world. The solution was very straightforward to implement and has reduced shipping issues since we started using it. The support from Addrexx also has been excellent. Whenever we have needed a modification or issue resolved they have been very responsive and delivered solutions in a timely manner.

ccl...org

Feb 03, 2022  on Bigcommerce

Lifesaver app, and incredible support - If you need to verify and suggest corrections to addresses entered by your customers, this is the way to go. It's very customizable and their support is utterly amazing.

tim...com

Jan 12, 2022  on Bigcommerce

Adaptations for Customer Clarity - When customers were having confusion about where to put their church name within the default name and address fields, we contacted the Addrexx Support team. Their quick response came with a "can do" attitude. A SOW was submitted with a price and corrections that met our goals. Communication was respectful and timely and the work skilled and successful. We highly recommend the Addrexx App and the superb support team. Tim Doran - President of St. Patrick's Guild

eri...com

Nov 22, 2021  on Bigcommerce

Great Customer Service & Cost Savings - The team at Addrexx is always available and willing to help with questions related to our offering and tweaks to our programs. Their system saves us money on additional shipping fees we would incur if inaccurate addresses were input by our customers. It is well worth the money!

jli...com

Nov 16, 2021  on Bigcommerce

Highly Recommend - Addrexx is an accurate, reliable, and effective address validation service. As a company they are willing to customize to your needs to fit the expected customer checkout flow and work well with other partners also involved in your business. Joseph is ALWAYS quick to respond to an email or answer a call when needed, and helpful in talking through a challenge to determine the best approach to solve it. Their database of addresses is continuously updated which is critical in an AVS service as well. Highly recommend Addrexx.

pau...net

Sep 09, 2021  on Bigcommerce

Best Address validator - A must have app for e-commerce! Joseph is his team are amazing with it comes to support! We never had a issue in regards to minor fixes. Thanks Addrexx!

Jordan Martindale

Mar 22, 2019  on Bigcommerce

Great time saver for customers & our customer service - We begun using this app to reduce customer errors and make it easier for customers to checkout. We quickly found that this is the tool to not only just do that, but also with the Google Chrome extension it helps our customer service do the same when entering orders from over the phone. Saves so much time and makes the experience better for the customer on the website or over the phone!The support on the app is also very great! I get a reply back by email very quickly when I inquire about anything. They've been very responsive to my feedback and they follow through with updates to the app itself and the chrome extension regularly.

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