CUSTOMER SERVICE/SALES ATTITUDE - As business people we all understand the daily risks in play. Credit card fraud, burglary, Trojans, dishonest employees, you name it; it's out to get you.....So I was please to learn that Addrexx would install their software for me. They told me they would need the Admin roll to do so. That is understandable in part: But which privileges will you need? The answer "all of them" from Ane Svendsendid not go over well with me. I could quickly see they would not need the rights to create more admin accounts, the right to remove pages, or the right to determine where the money goes (all of it perhaps). So as I pursued it with her she did not reply. I contacted customer support and a nice fellow said he would have her create and send me the list. Am I the first to be concerned about web security?I have not heard back from them. Their way or the highway perhaps? So maybe I take my job too seriously. Maybe I try to do my job properly. Maybe Ane thinks the world is all about her. So why would I deal with a company like that? Why would you?

Problems with app - It would not allow customers to over-ride the suggested address - which I asked about before having it installed and they said that was no problem, their app gives the customer that choice. In truth it does not.In 5 days I had 3 customers who were upset because they could not enter their correct address. No matter what they did it reverted to what the addrexx app wanted.It did wonderfully pre-filling the city & state with desktop orders when the customer entered the zip and pressed enter or tab. But on a mobile device, it only pre-filled the city/state if the customer touched the suggested city & state with their finger, not when pressing "next" which is what most people do. As a result I was still getting mismatched cities and states which was 50% of the reason I wanted the app.In 5 days I had 3 complaints about entering their address (who knows how many just gave up and cancelled the order) and about 5 city/state address errors due to the city/state no pre-filling on mobile devices. I emailed them about these 2 issues and it's importance - they were unable to resolve these issues so they removed the app from my website. (Which was fine as for the amount I was to pay per address verification - it was not working and I had more issues - now unable to enter an address not in the system - than before installing it).