What Merchants Think

Merchants generally have a positive impression of "Address Validation by Addrexx," often praising its reliability and helpful customer service. The app has successfully streamlined the checkout process for many businesses by reducing order errors related to incorrect addresses. Users frequently appreciate the responsiveness and dedication of the support team, particularly highlighting the personalized assistance they receive.

Key Strengths

• Improves accuracy by validating and correcting customer addresses.
• Exceptional customer support praised for promptness and problem-solving capabilities.
• Reduces time spent on manual address corrections, thus optimizing shipping processes.
• Seamless integration with platforms like BigCommerce and ERP systems such as Netsuite.
• Offers customization options to meet unique business needs.

Common Concerns

• Issues with users not being able to override the app's suggested address.
• Some complaints about mobile functionality not auto-filling city and state fields effectively.
• Instances of dissatisfaction with updates on pricing tiers and communications regarding feature changes.
• Concerns about security during installation requiring extensive admin privileges.

Final Thoughts

Overall, "Address Validation by Addrexx" is well-regarded for its ability to streamline the address validation process effectively. While there are some concerns, particularly around certain functionalities and communications, the app is seen as a valuable tool, especially for e-commerce businesses that face frequent address-related issues. The exemplary support provided by the Addrexx team is frequently highlighted as a critical factor in the app’s positive reception.