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Customer reviews: 99minds Gift Cards, Loyalty, Rewards & Referrals

Develop by Verified
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Reviews (47)

Overall rating
4.7

What Merchants Think

Merchants using the "99minds Gift Cards, Loyalty, Rewards & Referrals" app have largely expressed satisfaction with the app. They appreciate its functionality, ease of integration, and especially commend the exceptional customer support provided by the team. Many businesses have found the app to be a step up from native options, and its ability to integrate across different platforms has been particularly beneficial. However, some merchants have reported intermittent issues with the app’s functioning and support response.

Key Strengths

  • Robust integration with platforms like BigCommerce, Lightspeed, and Vend.
  • Customizability in gift card design and promotions.
  • Exceptional and responsive customer support.
  • Easy installation and setup process with same-day training available.
  • Flexibility in offering both physical and digital gift cards.
  • Cost-effective solution compared to other available apps.

Common Concerns

  • Instances of the app becoming non-functional with delayed support response.
  • Issues with tracking gift card orders and balance rounding.
  • Occasional lapses in customer service accessibility and support follow-up.

Final Thoughts

Overall, the "99minds Gift Cards, Loyalty, Rewards & Referrals" app has been well-received by merchants for its rich feature set and outstanding customer support. While there have been isolated complaints about app functionality and support responsiveness at times, the majority of users find the app to be an invaluable tool that enhances customer engagement and streamlines their operations. The ability to customize and integrate gift card options across multiple sales channels positions 99minds as a highly recommended choice for businesses looking to expand their gift card and loyalty program capabilities.

nik...com

Dec 07, 2020  on Bigcommerce

Just what I was looking for - I've been looking for a more customizable gift card option ever since I switched from Shopify to Big Commerce, and this app is exactly what I needed! With 4 brick and mortar locations I needed to be sure the gift cards seamlessly pushed to our Point of Sale so gift cards could be used online and in store and so far, so good. I easily designed custom gift cards in Canva and uploaded them in the 99 minds app in no time at all. I also like the promotions abilities that you can upgrade to in order to offer Gift card promos (ie: buy $50 of gift cards for $40, etc) and will definitely be using this in the holiday season.The developer walked me through all of the set up and was super helpful and communicative. I would 100% recommend to any Big Commerce users for better looking / customizable gift card options

gau....in

Dec 05, 2020  on Bigcommerce

Beautiful Gift Card Design and Theme - Beautiful Gift Card Design and Theme.Loved the Holiday and Season Gift card design.

can...com

Nov 19, 2020  on Bigcommerce

GIFT CARD page - After installing this app, I created a gift card but I don't know where to use it. There is no GFT CERTIFICATE option on Cart View page. I was wondering if it is because I hide Bigcommerce's default Gift Certificates page followed your instruction. Then I uninstalled and re-installed the app, now the app page(GIFT CARD) hasn't come back on my website anymore.Update: The tech support reached out to me and they helped to add GIFT CARD page. The gift card generated by the app can be used in my store with no problem. Gift Card code should be entered at my store check out page not View Cart page. The app works as designed and I love it!

mar...com

Nov 16, 2020  on Bigcommerce

Fantastic Spanish Supported App - I sell my products outside the US and I was looking for an app that supported Spanish so I can provide my customers Gift Cards for the Holidays. I found 99Minds and it was AMAZING!! Super easy to connect, interact and the Customer Support was superb!! La mejor aplicación de Gift Cards en español. 100% recomendada!! El Servicio al cliente es Fantástico!

hel...com

Oct 30, 2020  on Bigcommerce

Fantastic App & Support - I've had this app installed for almost 2 weeks. Very fast, painless install and works right out of the box. Also, very responsive support team.

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