Exceptional Customer Service - Pravin and his team have been wonderful to work with. They have gone above and beyond with our store and have spent time with us to ensure 99Minds integrates with our BigCommerce store and with our point-of-sale. Our customers like having the ability to send gift cards as a gift. The option of selling both physical and digital gift cards is an added bonus. We hope to expand our partnership with 99Minds and start using their Loyalty Program, too!

A welcome solution - With multiple sales channels, we have needed a method of selling and managing gift cards that works across all of them for a long time. Until 99minds, we had assumed a small business like ours could not afford such a solution. We now offer our customers both physical gift and email vouchers which they can redeem either in our onsite shop via the Vend integration, on our website, or for tour bookings. The only thing we need now is for Checkfront, our tour booking system provider to allow API access so 99minds can automate redemptions via that system. 99minds support has been excellent as we get to speak to real people who know what they are talking about..

A welcome solution - With multiple sales channels, we have needed a method of selling and managing gift cards that works across all of them for a long time. Until 99minds, we had assumed a small business like ours could not afford such a solution. We now offer our customers both physical gift and email vouchers which they can redeem either in our onsite shop via the Vend integration, on our website, or for tour bookings. The only thing we need now is for Checkfront, our tour booking system provider to allow API access so 99minds can automate redemptions via that system.99minds support has been excellent as we get to speak to real people who know what they are talking about..

Excellent Solution - With 99minds we can finally sell gift cards online and in-store and have them redeemed through either channel. It wasn't easy. We are on a legacy POS platform, Microsoft RMS, but Blue Chip Consulting was able to build an integration between that system and 99minds. The integration works beautifully. Jean at Blue Chip and Pravin at 99minds were amazing. Our customers are happy, and gift card sales are on the rise. Highly recommended.

Exceptional software - excellent app for gift cards, super powerful. the customer support is exceptional, pravin helped me set it up

Easy Bulk Upload of Cards - Pravin walked me through uploading the cards and it was very fast and easy.

Best support team I have ever had - 99minds offers the best customer service support I have ever experienced. I went to their platform and started a chat with online agents. And within minutes I was connected with a tech support via live zoom meeting. The tech support guided me step by step via screen share and solved my issue within minutes. I can't believe the speed they offer live support and how easy the process is for me. Great products, excellent team. I will recommend this app to everyone.

Best support team I have ever had - 99minds offers the best customer service support I have ever experienced. I went to their platform and started a chat with online agents. And within minutes I was connected with a tech support via live zoom meeting. The tech support guided me step by step via screen share and solved my issue within minutes. I can't believe the speed they offer live support and how easy the process is for me. Great products, excellent team. I will recommend this app to everyone.

Stopped working and no support - Stopped working and all purchased vouchers are unusable. No response from support at all. Have had to switch to a different app.

Lots of promise but missing the mark so far - Not tracking all gift card orders and all balances are being rounded off to the nearest dollar for some unknown reason. Support hasn't been a help in a week of our case being open.

Outstanding Service! - Throughout our launch of a new website and POS. Pravin and the 99minds team have been extremely responsive and eager to help. They're also on a continuous improvement path with their offering--so we can grow together!

Had an Issue but it was resolved - Had an issue, but after creating a ticket, I had a video call and it was fixed. Many Thanks Pravin

Good App - Better Support - We wanted to use 99minds gift cards as a multi-channel card and we had several unique system integrations with retail, ecommerce and phone ordering. The card works immediately with our BigCommerce instance, however we requested several support calls and even a couple small changes to the app. The 99Minds team was always responsive and willing to discuss options for best path forward. In the end we are launching next week and with testing the gift card module will work better than expected. Big thank you to the 99Minds team.

Now broken & they no longer support - It appears the app is no longer supported or developed. Worked as promised for about a year, with a couple shortcomings, but it was fine. I really just needed base functionality. However, it stopped working about 2 months ago, and my tickets & emails go unanswered. They're still billing me as I wait to see if I can get this resolved as we enter the biggest gift card-selling season of the year. At least the billing team is still working. I probably just need to cut bait.

Now broken & they no longer support - It appears the app is no longer supported or developed. Worked as promised for about a year, with a couple shortcomings, but it was fine. I really just needed base functionality. However, it stopped working about 2 months ago, and my tickets & emails go unanswered. They're still billing me as I wait to see if I can get this resolved as we enter the biggest gift card-selling season of the year. At least the billing team is still working. I probably just need to cut bait.

Doesn't work - No support - This app worked fine for 6 months. Now it's not working and customer service won't return emails after 3 weeks with multiple attempts. The customer service phone number is inactive. Stay clear.

Easy to Install and Great Support - We researched several different gift carding apps before choosing 99Minds, and the reason we decided to choose 99Minds was because of the amazing customer support we received. 99Minds not only integrates easily with our in store and online applications (Square, and Braintree through BigCommerce), but the support staff is incredibly quick to respond and reach. Whenever I have a question, their team never hesitates to get me on a Zoom call to answer my questions and offer real-time solutions.

Easy! Useful! - 99 minds integrates easily with our website that uses Big Commerce and Vend. They are fast to respond when we need technical help. The campaigns are easy to launch and the giftcards are a great add on for our customers.

Amazing Tech Support - We have had this gift card app in our store for many months and only an into a tech issue recently that resolved immediately. I am very pleased with the hight level of support and communication. Not to mention, this app is easy to use and has so many features at a reasonable price.

Amazing App and Service - The 99minds Gift Card app is awesome! It gives us much more robust gift card features and functionality on our site. The ability to bulk upload and generate gift cards is super useful, and the gift card buying process for the customer is really smooth. I've been very impressed with their Customer Service, 99minds feels more like a partner than just another app developer. Highly recommend this app!