Easy Bulk Upload of Cards - Pravin walked me through uploading the cards and it was very fast and easy.

Best support team I have ever had - 99minds offers the best customer service support I have ever experienced. I went to their platform and started a chat with online agents. And within minutes I was connected with a tech support via live zoom meeting. The tech support guided me step by step via screen share and solved my issue within minutes. I can't believe the speed they offer live support and how easy the process is for me. Great products, excellent team. I will recommend this app to everyone.

Stopped working and no support - Stopped working and all purchased vouchers are unusable. No response from support at all. Have had to switch to a different app.

Lots of promise but missing the mark so far - Not tracking all gift card orders and all balances are being rounded off to the nearest dollar for some unknown reason. Support hasn't been a help in a week of our case being open.

Outstanding Service! - Throughout our launch of a new website and POS. Pravin and the 99minds team have been extremely responsive and eager to help. They're also on a continuous improvement path with their offering--so we can grow together!

Had an Issue but it was resolved - Had an issue, but after creating a ticket, I had a video call and it was fixed. Many Thanks Pravin

Good App - Better Support - We wanted to use 99minds gift cards as a multi-channel card and we had several unique system integrations with retail, ecommerce and phone ordering. The card works immediately with our BigCommerce instance, however we requested several support calls and even a couple small changes to the app. The 99Minds team was always responsive and willing to discuss options for best path forward. In the end we are launching next week and with testing the gift card module will work better than expected. Big thank you to the 99Minds team.

Now broken & they no longer support - It appears the app is no longer supported or developed. Worked as promised for about a year, with a couple shortcomings, but it was fine. I really just needed base functionality. However, it stopped working about 2 months ago, and my tickets & emails go unanswered. They're still billing me as I wait to see if I can get this resolved as we enter the biggest gift card-selling season of the year. At least the billing team is still working. I probably just need to cut bait.

Doesn't work - No support - This app worked fine for 6 months. Now it's not working and customer service won't return emails after 3 weeks with multiple attempts. The customer service phone number is inactive. Stay clear.

Easy to Install and Great Support - We researched several different gift carding apps before choosing 99Minds, and the reason we decided to choose 99Minds was because of the amazing customer support we received. 99Minds not only integrates easily with our in store and online applications (Square, and Braintree through BigCommerce), but the support staff is incredibly quick to respond and reach. Whenever I have a question, their team never hesitates to get me on a Zoom call to answer my questions and offer real-time solutions.

Easy! Useful! - 99 minds integrates easily with our website that uses Big Commerce and Vend. They are fast to respond when we need technical help. The campaigns are easy to launch and the giftcards are a great add on for our customers.

Amazing Tech Support - We have had this gift card app in our store for many months and only an into a tech issue recently that resolved immediately. I am very pleased with the hight level of support and communication. Not to mention, this app is easy to use and has so many features at a reasonable price.

Amazing App and Service - The 99minds Gift Card app is awesome! It gives us much more robust gift card features and functionality on our site. The ability to bulk upload and generate gift cards is super useful, and the gift card buying process for the customer is really smooth. I've been very impressed with their Customer Service, 99minds feels more like a partner than just another app developer. Highly recommend this app!

Outstanding Customer Service and Easy-To-Use Platform! - We have been using them for many months and the platform is far superior to the native BigCommerce gift certificates, with fun and easily customizable cards. We are working on an integration with NCR counterpoint, and we hope to have it online soon for a sync of gift cards between our physical store and online store for the first time ever! Very excited to work with Pravin and the 99 Minds team.

Awesome - I was a little confused at first, so I contacted customer service and spoke with Pravin and he walked me through the process and answered all my questions. Totally recommend.

Fabulous Customer Service - I totally recommend 99minds for anyone seeking a gift card solution with tons of features and ways to customize. It's a lifesaver compared to many other apps and companies we vetted before choosing. We also ran into an issue (caused by our own error with another part of our website) and customer service was fabulous! Super thorough, walked us through everything live, and solved the issue quickly. We were also informed a lot of new features are coming to the app and we are very excited. It can be stressful pulling together the right third-party apps, but 99minds makes it EASY!

Comprehensive Support - 99minds does exactly what we want it to, happily unifying Vend and BigCommerce gift card solutions and improving the BC gift card buying experience. The level of support has also been excellent, with Pravin and his team resolving any issues we have had in a responsive, effective manner (including fixing my dunderheaded configuration errors). An essential add-on for Vend users.

Excellent customer service. - Excellent customer service and app. I would totally recommend that app and is for free!

Quick help - The rep contacted me because they noticed a problem with the app, and stuck with me online to show me how to troubleshoot. The problems were solved and we're in business.

GiftCard Square integration with Big Commerce - We have had a great experience with 99minds App helping us integrate our Giftcards from Square to BigCommerce so customers can use their giftcards online, as well as, in the store. Pravin has taken me through steps to better my website giftcard sales and given me new options to share with customers such as instant delivery or specific day delivery of giftcards for birthdays or holidays. The team worked on putting together specific needs for our business when uploading our giftcards in to Big Commerce. They are always available and help you problem shoot any issues with customers in real time. Thanks for the great partnership!